WARNING! SCAM!
TLDR: Was charged for expensive services I hadn't requested and was blatantly lied to when I queried it. Details below. Be very, very careful before you book an appointment at this salon.
I booked a balayage appointment, which requires a mandatory blow dry and toner, each paid for separately. I went and had my appointment and then went to pay. As well as those three services, they had added another expensive toner and a Plex treatment. The blow-dry cost was also much higher than advertised. I was an idiot and just tapped down my card without disputing this because I was so shocked. I walked back in 5 minutes later to have a conversation and request a refund, and although this was a straightforward overcharge issue, I was told to come back another day when the colourist was in.
I returned in on Monday to explain again the problem. To my shock, I was blatantly lied to. They claimed that they had told me during the consultation exactly what treatments they were booking, and how much they would cost. They then said that they had repeated this information when I came for the appointment. Neither of these conversations occurred, and I couldn't do anything when they were straight out lying. The manager told me she was ending the conversation, and there was nothing I could do except leave.
(Note the overcharging on the blow dry was because I was given a 'senior stylist' rather than a 'stylist', without being told, and also because my hair was curled. When a hairdresser asks you how would you like your hair styled, and you ask for beach waves you never imagine they will charge more, I've never heard of that. And again, no cost was mentioned, or the fact there would be an extra charge).
It was a significant amount of money, and I am still pursuing this through my bank as a fraudulent charge and the HOB head office. I will update if the head office is any more helpful than this salon was.
Very disappointing, will not be coming back. read more