I work for a property management company and Angie Zimardo is always helpful and willing to help in anyway she can. I always appreciate her willingness to explain things to me and she is great. We need more people like her. Well done Angie. read more

I have only been with HOA Accounting Services since January 2026, and they have already outperformed both my prior HOA management companies. Angelica has provided quick responses to my emails with very clear explanations. They provide a clear monthly statement which alerted me to a credit balance from my prior accounting service company that was from January 2023. My former company never alerted me and, and it sat in my account until HOA Accounting Services were contracted to manage my HOA payments. Such a relief to do business with a company that is efficient and customer orientated. read more

Angela was awesome! Our General Manager and I have been trying to fix this issue for several weeks, called HOA- accounting, explained my issue and Angela had all resolved in 5 minutes! Thank you Angela for your prompt attention and quick solutions!! Char read more

HOA Accounting Services underbilled my account for more than two years. When they realized the error, they sent an email informing me that they would be back-billing nearly $10k in charges and the bill was due in 30 days (or late fees would start to accrue). After contacting property management, they had no idea my account was mischarged (apparently HOA Accounting Services had told property management about other accounts they misbilled but didn't tell management about mine). My property manager was able to work out a reasonable payment plan, but HOA Accounting Services refused to take any responsibility for the error. As the saying goes, HOA Accounting Services HAD ONE JOB and that is to ensure accurate accounting. If they can screw up billing on multiple accounts for more than 2 years with one building, how many other clients are they incorrectly billing? How many people are being silently overbilled, or worse, underbilled and then facing a surprise lump sum in the future? You hire an accountant to ensure the numbers are correct. If everything has to be rechecked in-house, what's the point of paying for an accounting service? read more

HOA Accounting Services is deceptive and violates the law. They started charging hidden $2.95 fees for eCheck payments -- something that was always free! They did this without notifying homeowners or getting board approval, which is required by California law. They NEVER disclosed new fees and ignored questions about this for over 30 days which caused us to incur more fees. Avoid this firm at all costs. If they handle your HOA's money, consider hiring someone that knows what they're doing and follows the law. read more

If I could give this HOA -5, I would. I have tried so many times to call them and email them because I paid 3 months of my HOA fees and they must have applied it to the wrong account because they did not apply it to my account. There is no answer on their phone, not to mention their statements have the wrong phone # on them. read more

We received a letter on Dec. 21, 2023 from Tailored Management Solutions informing us our association management services was transferred to them and "HOA Accounting Services, Inc. is your dedicated accounting team". The letter stated: (1) Tailored Management Solutions is thrilled to work with your community and anticipates a seamless transition. (2) Assessment Billing Changes: ... If you already sent your January payment to the previous accounting service, please ignore this statement. On Jan 18 at 3:30 PM we received a statement from Tailored Management Solutions showing a 1/1/2024 Monthly Assessment charge for January. On Jan 19 at 4:01 AM I e-mailed Maria Hernandez of Tailored Management Solutions regarding the billing statement showing a January 2024 balance. She replied, "For On‐Line Banking Bill Pay the address is ... c/o HOA Accounting Services ...". Since Jan 19, 2024 I have sent numerous e-mails repeating myself to Angelica Flores, Customer Service, HOA Accounting Services regarding: (1) The billing statement showing a January 2024 balance (2) Sent her a snapshot of our bank payment confirmation e-mail that our payment was sent by our bank to the "previous accounting service". (3) Sent her a snapshot of our bank account showing the January payment was debited to our account. (4) Stating, "The Tailored Management Solutions group that is responsible for transferring the accounts from Willis Management Group to Tailored Management Solutions need to resolve what happen to my January 2024 payment." Angelica keeps replying "HOA Accounting Services are not in receipt of that payment." and "you will need to reach out to your bank to have them check on the payment status." Yet, neither Angelica nor HOA Accounting Services have not even contacted our previous accounting service (Willis Management Group) to inquire about our January 2024 payment. And now on 02/09/2024 they have debited $118 (January and February payments) via our Auto-Draft payment setup. Encourage your HOA Board to avoid Tailored Management Solutions and HOA Accounting Services. read more

Tawny and her team, specifically Michelle, assisted our self-managed HOA in all financial matters--accounting, special tax needs, resident payments, vendor invoicing and payments, etc. As a self-managed HOA, we require a bit more attention than an HOA managed by a professional management company. Given our learning curve, HOA Accounting worked with us, always in a timely manner, to get us what we need, let us know what they need from us, and overall just provide an enjoyable experience for what can be an intimidating part of successfully managing an HOA of 90 units. Always professional, and always helpful. read more

I am a building manager, and we use HOA accounting services. I can't recommend them highly enough. Their customer service is beyond excellent. They always respond immediately, always pay attention to details and 100% are there to support our account. Our account manager Sara Biller always goes above and beyond in helping to resolve any questions or issues that might arise. read more

HOA has very dedicated, efficient and responsible people working for them - in all areas.

My name is James Ripley and am a resident of Southern Oregon and l have been involved in dealing with a condominium in the Western Division District of San Francisco called Laguna Heights Community as a co trustee for my Uncle's residence within this beautiful Community and this last April the CoOp changed Property Management Corporation's and it was like a whirlwind for everyone involved to reestablish and become familiar with new people and who to work with as l am not a resident but after alot of cleaning and clearing out in preparation to sell my Uncle's residence was extremely difficult to know who to contact except for a couple names l was given from the previous property management corp l was used to comfortably get done whatever l was instructed through the Laguna Heights Community Board members. Let me give you a bottom line to this completely kaotic situation, after several attempts to connect with someone friendly and knowledgeable about where l stood especially with my monthly payments as well as assessment fees l was completely in the Dark. Then one day in late May of 2023 l received a call from Angie Zimardo who works in Customer Service as well as HOA Accounting Service through Citiscape rein stored my faith in humanity by giving all the information l needed and changed everything in my universe in dealing with my Uncle's affairs in which I am totally responsible for in him putting his trust in me to perform everything correctly to completion .. I really can't tell you how professional and Understanding that Angie was but the only real description as to describe was she was like a huge ray of Light and l can't thank her enough for everything that she still guides me through.. Thank you so much Angie for all that you have done and for what you still do ,you are a rockstar in your field of communication and Understanding. read more

While my typical reviews talk about sauces and cocktails, I just had to leave a few kind words for HOA Accounting Services because despite not having a delicious cocktail menu, their service is outstanding. When I was working for another HOA bookkeeping firm, I handled new/lost accounts and often worked directly with our competitors on the transition. Of all the companies I've worked with, Gary at HOA Accounting was simply the easiest, and he was the most patient when at one point I was dealing with many transitions at once. Other companies would send outrageous requests with short deadlines and then send the board to follow up repeatedly. Turns out that's not really the way to get what you want from other people! Having worked in HOA management here some tidbits for ya: Having the board or treasurer do the bookkeeping is a way for a cash strapped HOA to save money but you'll pay for in other ways. (Hint: the savings is NOT worth the risk, and I've seen the aftermath - it's not pretty). If you like skipping showers, choose a company that won't catch when an important reoccurring bill is missed. (hint: these guys won't that happen but I've seen it my former company) If your HOA is thinking of switching accounting contracts, get it touch! Ask for a quote, compare it to your current services. The value and ease of a new partnership could be the very thing that takes your HOA meetings from stressful financial review to planning a community potluck. read more

This is the most amazing accounting team! They do the books for all of the HOA's we manage and the cooperation with management is astounding. They take the time to build processes to get things right the first time. If there are mistakes (as all human errors happen) they quickly resolve them with no attitude or delay. Growing my company has been easy with them as a service provider. Thank you HOA Accounting Services! read more

My HOA use this company for accounting. A lady named Debbie was incredibly rude/unprofessional! She had no clue about my situation and gave me her two cents in an already stressful transaction. Worse experience ever. read more

They are really bad. Never let your HOA use them They use a 3rd party to process credit card payments then saying they get to keep the money for 5 days before they send to HOA. Gee, what are they doing with the money??? read more

I am currently living in Cambridge Mass, finishing up my Master's degree at Harvard in finance management. I still help to manage an HOA in Oakland CA. HOA Accounting Services is a first class company with excellent customer service. I was referred to these guys by my Tax Preparer and I am grateful for the referral. They were great in helping us organize our monthly receivables and operating costs. We have implemented many of their recommendations from switching banks, to switching collections companies and it has really paid off. We have gone from being close to bankruptcy to saving over 30% of our income each month! They have detailed knowledge of taxes, HOA accounting practices, billing and collections, and have been in the business for years. If all this weren't good enough, they were the most affordable company I found to manage our 15-unit HOA. Top Rated Group, Highly Recommended! read more

If these people are so incompetent that they don't understand that sending out a PDF of a monthly bill to condo owners from a "Noreply..." web address with the ONLY identification of the sender as CLLD, looks like a phishing scam, I certainly wouldn't trust them to do anything else. Hopefully our HOA can find a better vendor. read more

I am president of our HOA & we switched to HOA Accounting services about 4 years ago. They have expertly handled all our income, payments, and & reports. We have a separate management company who works with them seamlessly. At my previous HOAs, the management & accounting were combined. I really like this approach of having them separate. Our manager works with HOA AS seamlessly and the fact that they are in a different city has never been an issue. The staff is very friendly & responsive. I am 100% satisfied with their service. read more

I was the HOA President when the association switched to HOA Accounting Services. We were in desperate need of assistance with our bookkeeping and HOA Accounting Services was the perfect solution. They are experts in handling all of the Association's financial needs. And, their customer service is outstanding! read more

I highly recommend HOA Accounting Services. I served as Treasurer on our HOA Board of Directors from 2009-2011. Our condo complex has 144 units, an annual budget of $1.5m, and Reserves of over $2m. With a limited background in Finance, Gary and his team were invaluable to all on our BOD. Gary was always available to us and our resident manager to answer questions or to patiently lead us through the pages of our financial reports. I found his reports timely and easy to comprehend once we understood the process. He was especially helpful in reminding us of our reporting requirements and our annual Reserve Analysis. He worked closely with us and the resident manager to develop our annual budget comparing previous year expenditures and income to projecting expenditures and income for the year ahead. He then presented us, the BOD, with a draft and walked us through it line by line making suggestions along the way. I believe we were very fortunate to find Gary and his team. I recommend HOA Accounting without hesitation. Eloise Shouse San Mateo, CA read more

I opened my own company and hired HOA Accounting Services to handle my accounting needs for my Associations. I have had very little problems and they were minor that were able to be fixed immediately. I enjoy working with Gary and his staff. read more

This company and staff are so unprofessional. They totally forgot that they are employed by the homeowners of the condominium complex. I will be bring them up to the board members at our next meeting. read more

HOA Accounting Services provided outstanding financial services for our 52 unit HOA in Dixon, CA at a very competitive price. They were professional, easy to work with, flexible and readily available by phone or email. Their services met the highest standards for accounting and financial reporting. As a former board president I would readily recommend them to any homeowners association that is seeking financial services. read more

HOA Accounting Services offers professional services at a very reasonable rate. As past treasurer of a homeowners association, I enjoyed working with the company's knowledgeable and friendly employees. I was most impressed by the quick response time whenever I had a question. Most all of their recommendations were implemented and the bottom line - HOA Accounting Services made my job easier! read more

Terrible experiences! I was behind in paying my HOA due to personal reasons. I went online to pay one day and it would not let me pay online. I called them and was told that I could not pay because I was just sent to collections the day before. When I went to collections, I had to pay a fee of about $500. I understand I was behind in paying, however, I wish they would have been humane and picked up the phone and called me. They sent me a letter saying I was past due but I get a ton of junk mail everyday so I don't open every mail. I wish they would have had the value of personal connection and picked up the telephone and call me and tell me I had a deadline otherwise I would go to collections and have to pay several hundred dollars more in collection fees. Further, it took them forever to set up a website for payments. For the longest time I could not pay online because they were not set up for it. Now that they have a website, when I click on the link to pay online, it takes me to an outside company called Paylease and if I pay with credit card, there is a charge of about $35 to pay with credit card. If I want to pay with a check online, I get charged about $3.00-4.00. If I want to be modern and pay online, I get charged extra for paying online? What is that about? This company is NOT modern! This company has not set up a payment system in which I could pay online directly with them without getting charged an extra fee. How many bills do people pay by check in the mail these days? Not any that I know of! But this company is so ancient in its operations that the only way you can pay your monthly HOA to them is to pay be check in the mail to them. Further, they have not offered paperless billing that I am aware of so they are not very environmentally friendly. I was told that the HOA at my community may be having a change in leadership, and if it does, one of the things that myself and several other residents I spoke to is to find a more modern HOA company and to ditch this company. I hope it comes to fruition! read more