Cancel

Open app

Search

HMV

4.0 (1 review)
Closed 10:30 am - 5:00 pm

HMV Photos

Recommended Reviews - HMV

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

17 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

Verify this business for free

Get access to customer & competitor insights.

Verify this business

John Lewis & Partners

John Lewis & Partners

(6 reviews)

££

LIARS!!! Any warranty that comes with the product you've…read morepurchased comes with a warranty that is supposedly transferable. I tried to do this today and I was told the new owners would need all of my personal details should they need to make a claim. I asked what would be needed and it's my email address, phone number and home address. Basically everything that's needed to commit fraud against me! Pathetic policy! Obviously I'm not going to give a stranger all of my details! Another nail in the coffin for J.L. I can't believe as a retailer that you're still open! You certainly won't get my custom any more!

Dreadful customer service at John Lewis Bluewater. I attended to return a faulty product (still…read morewell within waranty) and their manager Karen Wise refused to even look at the product or receipt of purchase. She told me I would have to come back another time as their tech team was unavailable when all I needed to do was plug it in and it would be evident it wasn't working. She told me she couldn't advise when the Tech team would be available and lied saying she knows nothing about tech when it later transpired that she was the former manager of the tech department. She was deliberately trying her hardest to be obstructive and cause unnecessary distress. Absolutely awful experience and I will never be returning, which is a shame as they were good once upon a time. Perhaps they need to have a change up of their clique of management.

HMV - media - Updated May 2026

Loading...
Loading...
Loading...