Specialties
Female owned and operated auto repair facility. We specialize in customer service and satisfaction. We service most makes and models. Oil changes, brakes, suspension work, alignments, tire repairs, new and used tires, light bulbs, car stereo & DVD player installation.
History
Established in 2010.
What happens when mechanics become sick of not being able to control the way customer are treated? What happens when mechanics work in the field for 10 years and watch customers get ripped off and sold work they don't need?
They start their own business!
As a female in a male dominated field, I had little say in my own job, much less that of a service writer/adviser. I heard time and time again elderly, female, and the not so auto savvy customer not being educated about the work they were being recommended and being sold some things they might not need (flushes!).
Although I can't change the way it is done, I can change the way my customers are treated in my shop.
As a mechanic by trade, I do not have experience in customer service. Our first few customers have been my guinea pigs, and I thank them for sticking around and helping bring in even more customers!
I welcome you to come by, have some coffee, get an estimate, let us show you what we're talking about.
Meet the Business Owner: Team HMG T.
Danielle - Owner/lead auto technician attended Somerset Technical Institute 2001-3, and has been working in the field ever since. She has worked for Volkswagen dealerships, as well as independent auto repair shops. She struck out on her own after becoming frustrated with the way customers were treated and the way the industry was run.
Tom - Manager brings an enormous wealth of knowledge and experience to the team. Not only did he almost single handedly renovate the building (us locals know what a mess it was!!) but he has helped bring back customer confidence in the work performed by auto technicians in this industry. HMG would never have made it off the ground without him!
James - One of the most skilled and honest auto technicians you will ever meet. Despite his rough exterior, James has a heart of gold and goes out of his way to help our customers. James uses his OCD to make sure each job is fixed right the first time, and does not allow anything out of his bay unless he's 110%.