If I could give zero stars, I would. Dealing with HLP Insurance has been nothing short of a nightmare. From the very beginning, communication vanished into thin air. When an unexpected situation finally arose where support was actually needed, calls were ignored, emails went unanswered, and their team seemed completely clueless about how to handle anything.
To make matters worse, an attempt was made to escalate the issue directly to the president, Lance Krieger, to demand some accountability. Unsurprisingly, his office was utterly unhelpful and completely shielded him from addressing real grievances. It is completely unacceptable for leadership to hide while people are left stranded in their time of need.
Save your time, save your sanity, and stay as far away from HLP Insurance as possible. Look literally anywhere else for coverage. Absolute disaster of a place from top to bottom. read more