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HitUsUpDesigns Web Design & SEO

5.0 (1 review)
Closed 9:00 am - 6:00 pm

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7 years ago

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The UPS Store

The UPS Store

(19 reviews)

So, this UPS access point being the closest to my house, I have to make my returns and all at this…read morespecific location. Everything has been fine and going well since we started going to this store since July 2024 till date, in terms of service, etc. However, last month (March 2025), I went in there with my 4 year old who was wearing a portable car seat attached to his body. The car seat literally looks like he's about to go sky-diving, so we (my wife and I) have gotten asked by random folks "What is he wearing?". Now as my son and I walk into the UPS store, a store rep. (did not get his name) who was handling a package labeling in the back table right behind the counter goes "B*nchod, yeh kya pehna hua hai?". That translates into "Sisterf*cker, what is he wearing?". Now I know the language, because I speak it and its Hindi (for those who do not know it). I immediately respond back to the UPS rep. in Hindi to be mindful of his language and instead of apologizing, he responds in Hindi "Oh, I was just wondering what he's wearing?" to which I mentioned to him what it was but I also inform him again to watch his language, especially using profanity. Just from an ethical standpoint, given they are conducting business which provides service to diverse audience in-person, being in a professional environment, the only language that should be spoken if/when customers are on-site is and should be English. If/when the store is empty, feel free to converse in any other language. I did bring the matter up the next day to some other UPS reps. and they were apologetic of the situation and did mention that they would bring it up and address it with the rep. who used such language, but that was the end of that. My only reason/purpose to bring this up is more for an awareness perspective than anything else.

This is usually my go to place to send packages and return items. I was very upset today when I had…read morea box that I hadn't taped up because I couldn't find my packing tape. When the clerk looked at it, he said exactly this "next time, remember to tape it up.". Rude and poor customer service.

HitUsUpDesigns Web Design & SEO - web_design - Updated May 2026

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