Our Panasonic microwave needed a new inverter. I was told the part had to be ordered but it would be in "within a week" and the repair person would call to make an appointment. I called a week later and two weeks later -- still no part. Finally, the third time I called, they said had had computer issues and lost track of my contact information but the part had arrived. It took another five days before the (excellent) repair person could install it, which took him about 15 minutes. Altogether we waited 23 days for the repair, which was only done because I kept calling them. Not impressed. read more