Let me just say Voxpopuli in Norcross, GA, is AMAZING in customer service and product delivery. If…read moreI could review this company at a higher rating, I would. I will definitely use their services again. Order something from them! You won't be disappointed!
The backstory:
We wanted to order golf visors for our annual Golf Tournament.
I originally went to another well-known printing company (unnamed, but the logo looks like an octopus) and placed an order. Knowing that I should plan on a delay in shipping or the "just-in-case" scenario, I ordered our visors 1-1/2 months early. I had excellent customer service up front, and then the ball dropped!
Before the initial delivery, an excuse. "There would be a delay, but no worries, a discount to tide you over." I chocked that up as not a big deal, things happen. I thought "Well I'm glad I placed my order well in advance."
Then, excuse #2. "Item would be delayed another week." I called to speak with a team member to ask what the issues might be, and they assured me nothing was wrong with my design or logo. A little perplexed, I began to worry because I was expecting it was out on a truck and there was an issue in transit.
Then delay #3. I called and spoke with a team member who said that the printing machine was having issues (mind you, the delivery was to happen two weeks earlier) with my design, the font and size of my lettering. I said "Wait, hold up!" My design was supposed to be delivered two weeks ago. I have called and used your online customer service chat, and no one told me there was anything wrong with my design. Everyone assured me I will receive my visors on time. I asked to speak with a manager.
After several minutes on hold with a higher-up "manager", I found out they had never produced my item and would not be able to make my deadline. They were "Sorry but could deliver my goods after my big event." I said no, no way! They said, "they'd be happy to offer me a discount." That's fine but I don't want to order anything else from your company, so really a discount is worthless. I still did not have the product I waited for. It's too late!
The solution:
Frantically, I looked around for a company that might be able to help. Literally, right around the corner was Voxpopuli. I thought "there's no way that they could produce my visor in time, but I thought I'd ask. When I told them my story and what I needed they said, "no problem." I was sure they misheard and misunderstood me as it was a Thursday around 3 pm and I needed these visors on the following Tuesday. They heard me just fine. I was immediately directed to meet with Daniel Hajduk. He literally looked at my visor design and he said he would order the visors that evening and over the weekend have their team stitch the design. I could pick up on Tuesday. I was excited but then I told myself to hang tight. The proof is in the pudding.
Tuesday morning, Daniel called and emailed me to let me know the visors were ready for pickup.
When I went to pick up the visors, they offered to put the boxes in my truck.
The visors looked fantastic! Thank you, Voxpopuli, your staff, and Daniel. You helped make our event a success! I will definitely order from you again!
