Totally unprofessional salon! Mercedes did not listen to what I wanted for highlights. I tried…read moretelling her when started that she wasn't doing it right but she continued with the way she was doing it. I have layered hair, when she cut the bottom layer of the back of my hair. She did not touch the rest. It literally took her 15 seconds to cut and she was done. I was not happy and asked to speak to a manager. She totally lied to the manager and told her that she asked me if I wanted the layers cut! I asked the manager to watch the videos from the camera and she would she that she did not cut anything else and she refused. I was accused of being rude for stating that I did not get what I was being asked to pay for. It's hard not to get angry when someone is lying right in front of you, it's even harder when the other person believes them.

I had a problem with Mercedes. We were having difficulties coming to a consensus on hair color…read more Finally she figuratively threw her hands up and asked me to leave! She said, "we don't do things in Indiana like they do in Georgia." I asked her to at least cut my bangs but she wouldn't. I left in tears.