We had an issue with our septic on a Sunday of all days. Jonathon was here within 3 hours, fixed…read morethe issue, walked me through some troubleshooting and maintenance tips. He is very knowledgeable and professional. HIGHLY recommend!

Jonathan did an amazing job in fixing an aerator that had not been installed correctly while…read moreaddressing some other septic tank issues. Quality work and great value. Definitely will be my go-to for septic tank issues and wouldn't hesitate to recommend.

Very satisfied with Chris help. Hope to be able to get his assistance in the future…read more I had two busted pipes Christmas evening. Chris was the only contractor willing to come and fix it which he did rapidly and efficiently.

I live in Florida and called this business's number for assistance to help determine what was…read moreneeded to repair a relatives home in Desoto. Chris drove by their home and gave me a professional opinion. Although he wasn't able to do the job, he was very helpful to help me determine what direction to take to help our relatives.

Gravity Drain Services was called by my apartment complex to clear a drain. I had woken up to…read moresewage from my front door to my back door on the first floor. Goodbye dog bed and plushie dog toys. Goodbye paycheck for the day as anyone who has ever had to deal with this sort of thing knows. You have to toss the awful smelly heavy wet items, mop up the biohazard, then disinfect everything. I felt sick for days afterwards. Back to my story - The river of sewage was very surprising as I had only washed my face and flushed the toilet once after I went upstairs for the night the night before. The plumber who came told me that the 3 townhouses next to mine are all connected to me and so if they have a problem (flush wipes, etc) it is going to back up in my townhouse. Definitely not the news I wanted to hear. He brings back all 105 feet of snake and finds hair and "strings" (indicative of feminine products). I like the term "drowned rat" myself. I receive an email from my apartment complex that I now owe $335 for the plumbing. Mind you, I use a drain catcher for my long curly hair and I learned early on from my father to always respect the toilet. I call Gravity Drain Services and kindly ask if they could reach out to my apartment complex to inform them what the plumber told me, that the issue could have come from the 3 townhouses connected to me. They decline. Wow. Is it too much to ask for the truth to be told? That's all I was asking. The little guy gets knocked down again. UPDATE - the rental company was told the truth and the charge was removed. Thank you for doing the right thing.

Called them out to replace a broken/improperly installed toilet flange. They arrived 5 minutes…read moreearly, took care of it quickly even with having to chip out the old one, and replaced it with a better quality flange without me even having to request it. Will definitely call them again in the future.

Prompt service. They go above and beyond to make sure things are back in order and running smoothly.read more

Chris was fantastic! He was courteous and explained everything to us! He laid out all options and…read moregave us confidence in each solution!

Jeremiah came highly recommended. I called Jeremiah when my furnace went out and he came early the…read morenext day. He knew everything there was to know about my old furnace. He ordered the parts and came the next day. His prices are good, also. Please do not hesitate to call him. You will learn things about your furnace that you had no idea about. I truly believe he could've rebuilt this furnace. Thank goodness he didn't have to. Yay, Froggy's!!!!

Jeremiah is the man. My heat went out overnight on a Friday night in my new home I bought this…read moreyear. I didn't have much experience with furnaces, and I had no idea what was wrong. I found after calling 8 places that typically it's hard to get an HVAC technician out on a weekend without usurious weekend fees. Jeremiah picked up my call first try, and was out to my house in 20 minutes. He had everything he needed ready to fix it and I'd say it took him an hour to get everything fixed up. He was cheaper than everywhere I called, and that didn't mean it was lower quality. He fixed the pressure switch and taught me a lot about how to get into the panel and diagnose problems for the future. I'd recommend him to anyone. Especially on a weekend given there was no extra fee!!

We had JD Sewer install a new sewer line from behind our home to the main sewer which is…read moreconnectioned in front of our home at the street. Connected all pipes exiting from the house, this required digging a trench from 2 ft at the first connection to 10 ft at the sewer main. Several challenges presented them selves, at each challenges they resolved them in a professional manner.

DON't EVER call JD Sewer & Sons for plumbing issues! Absolutely RUDE customer service!! We have…read moreused them since at least 2005, maybe longer. My kitchen sink had standing water in it on both sides. I had put Liquid Plumber in it. The house reeked of bleach! Might have used a bit too much. Oops! They came to our house pretty close to the time that the owner/wife said they would be here, which was good, but they did not call or text me like I had asked when they got here. Instead they knocked on the door, which in turn made the dogs bark while I was on a call. I had explained to the owner/wife that I work from home, on the phone, and I did not want anyone knocking on the door, because my dogs would bark. Mind you the owner/wife told me that wouldn't be a problem and they could do that. So I am still ok, A little aggravated that they made the dogs bark, but glad someone was going to fix my sink! Yeah!! They came in and started working on the sink by draining some of the nasty water out of the sink into a bucket and then walked outside. Now during this time, I was still on the phone helping this customer with their computer issue. The 2 workmen could hear me working, because my desk is around the corner from the kitchen. When the guy came back in my house I could see that the bucket was empty. I had just finished my call and hung up the phone. I asked him, "Where did your pour that water out?" His reply to me was, "In the grass." There was so much Liquid Plumber in it and it smelled just like bleach! I couldn't believe that he poured it in the grass! That water was toxic! So I said to him, "Well, I don't want you to pour it in my grass, you can pour it in the rocks." His response back to me was, "It will be ok, that's what I always do." I then replied, "No it is not ok, I don't want you to pour that in my grass, you can pour it in the rocks, that way it can kill the weeds and not my grass." Then he says, "Well do you still want me to work on your sink?" I was shocked! My response back to him, "Well, yes". Still in disbelief that he even asked me this question. He then says, "Well, I don't think I want to fix your sink!" I was astounded! My response was so quick, "Get out of my house then!" Now, I want you all to know, that this was one of the & Sons. I promptly got on the phone and called their office, and preceded to tell his Mom/owner what had happened, and she said that this was not acceptable. That he would be dealt with. I got from how much she was apologizing that this wasn't the first time something like this had happened. I told her I was going to post it on the internet. And explained to her that we will never call them again, and I was going to post it on the internet because he needs to realize there are consequences to his behavior, that just because you are the & Sons doesn't mean you can dismiss what the owner of the home wants. I guess he was expecting me to say, "Oh no! Don't leave, please fix my sink!" Not in a million years! I am not paying our hard earned money to some company that treats their customers like that. And there are consequences that come from giving poor customer service, BAD REVIEWS!

Amazing service and job done right! Doug drove out of his normal area to complete my relatively…read moresmall plumbing job when no one else would. He made sure I knew that it could take a while for him to get to me but stayed in constant communication throughout the whole process. The price was reasonable, given the travel distance, and the work looks and functions great!

Joe the tech is great! He is extremely knowledgeable, friendly and gives the deal straight, no…read morebull! We appreciate the amazing service .. thank you!

Hands down best service experience I have ever had!…read more My tech was Joe and he not only was extremely kind and respectful with a positive attitude. Being new to the midwest, I was not very familiar with heat pump systems. There was water leaking from the unit and I filed a claim with my home warranty service who matched me with New Systems AC and Heating to complete my claim. Being new to a city, in my experience at least, home repair service companies tend to be hit or miss especially when you are under a warranty who only have select companies who they choose to contract with. I can't express enough how please I am that we were paired with New Systems AC + Heating. Our tech, Joe really went the extra mile to explain to me how my system worked and answered every single one of my questions that I bombarded him with. He was thorough, worked hard and gave helpful advice/tips on ways to best run the system to maintain its high performance and extend its longevity. In fact, I was so impressed with the service, I called the company after the tech left to let them know how outstanding i thought there tech was and I am not one to usually do that. Their receptionists are also very chipper and upbeat and very accommodating to any needs or requests I have made. All in all, a very impressive company that was knowledgable, provide good work, go above and beyond for their customers and are fair and honest. They earned a loyal lifetime customer and I will make it a point to recommend this company in the future to friends, colleagues and neighbors.