They are ok! Not much for communication, you need a car, you rent it, that's it! The car was…read moredependable. The place looks a little chaotic but actually legit. No complaints!

I hired a van here the other week and unfortunately it had a broken heater and windscreen blower,…read morehowever, after raising the issue with the owner he was genuinely upset and apologetic that i'd had less than an ideal experience. I was given a full refund AND a voucher for a days free hire of another vehicle, which is honestly more than i was expecting, and was the best example of customer service i've had from any company in ages. So all in all, despite some initial problems, the company bent over backwards to put things right, which is a rare thing these days, and is the reason im giving 5 stars. I would definately go back and im sure the next van i get will be fine.

We have used Enterprise several times and the service is beyong reproach! We desperately needed a…read morecar on short notice for first thing the next day - Enterprise picked us up ( as we had no transport), waited while we fitted the babies car seat, took us as a family to Northallerton to fill in the paperwork and when my husband dropped the car off the following day, they gave him a lift home. That is fantastic service in my book! All terms of rental were clearly laid out, the car was completely clean and the staff friendly and informative. Highly recommended!

I showed up unannounced at this Enterprise location because of a problem with a car I had rented…read morefrom their office at the Manchester Airport earlier that day. I was met by Paul Anderson, who leaped into action, examined the problem, and called an Enterprise representative, who helped us in resolving the issue. There was never any hesitation at this location in coming to our assistance with professionalism and good humor. Highly recommended.

Funny how in an instant things can change, a new guy at Europcar was so unhelpful, I though I would…read morepop along to National to see if they could help. Met with the manager Adam and he sorted me out a rental car at short notice for a better price than Europcar. If you're in Darlington give Adam a call for friendly service at budget prices