We unfortunately had to put our beloved dog, Maya to sleep. We chose Delafield Small Animal…read moreHospital and Dr. Osgood and her staff could not have been more compassionate and caring.

When you call asking to bring your animal in.... And they say come on in and bring them in... then…read moreyou get there and they tell you it's a drop off so they can see them whenever they can through out the day.... No... I called for an appointment and they said come on in.. making me think they weren't busy and could see him right away.... So I had to park outside with my guinea pig, searching other vets to take them to....... Definitely wasn't happy extremely disappointed and they used to be my vet that I would take them when I first got them..... the doctors are always nice though, but the front desk really needs work explaining things! So Bobo will no longer be coming there. Everyone check our brook-falls! Great people, actually caring for your animals. Plus delafield Fish tank has two hugeeeeee plecostomus in a tiny tiny tank, covered in scares from getting stuck in the tank...... if they can't take care of their fish tank and the fish in them, I don't trust them with my animals!

The most wonderful group of professionals I have had the pleasure of working with. They are so…read morekind and caring you walk in and it's like your going ti see some dear friends. We had to out a very dear pet down and the staff cried with us supported us 1000% through the entire process. They are the finest in their field

My favorite vet in Waukesha County! Dr.Shaughnessy is the BEST! She is so thorough and has seen…read morealmost every single one of my pets. My daughter takes her diabetic cat to her and he has been stable for over 2 years. Love her and this vet!!

Our small dog was in great distress and needed immediate help. Our regular vet was closing, and…read morethey recommended this location. The outcome was not what we hoped, but it was expected. They were there when we needed them. They informed us of what had happened, and how to go forward. They gave us plenty of time and kindness. I recommend Animal Urgent Care in Oconomowoc. They provided care, and although price is not an issue at a time like that, I thought the charges were reasonable.

From the owner: Privately owned, passionately focused: To provide the level of care that your pet deserves,…read morewhenever you need it.

They really take the time with your pet. We are new to the area and needed a semi-emergency…read moreappointment for our dog. They were able to see her the same day and were knowledgeable, compassionate and thorough. We found our vet.

I was sad to see this one star review of a vet I've been going to for over 10 years. Both vets have…read morealways given my dog, who has had a serious issue, excellent care. The staff is helpful, kind and responsive. I have recommended this practice to many friends and will continue to do so.

Very good and able to resolve our dog's issues and explain what caused his problem ( great Vet ). I…read morewould highly recommend Wales Veterinary Clinic and had provide this recommendation to our friends and family.

Wales animal clinic has always taken wonderful care of our cat. Now that we have moved out of state…read moreand are struggling to find a new vet, we contacted the clinic for advice and they were so helpful and have given us peace of mind.

I made an appointment to have my 11 year old Corgi service/support dog to be seen for a rear leg…read morelimp. I called yesterday 8/20/25 and spoke with a very kind young woman, I explained that do to my income (which is only monthly) and what was the amount for the services that were going to be provided. I explained that the amount that I was needing to pay was very difficult for me pay, I then asked if there was a payment plan and/or any price reduction for Low Income pet owners. As explained to me by her was; WE don't do any payment plans and also WE do not have any adjustments in any services rendered. I then explained to her that I will continue to try to figure out how I am going to pay ($400) for the appointment for a X-ray and Veterinarian exam. The nice kind young woman said if you need to cancel your appointment please call the day of 8/21/25 the appointment you are able to cancel the appointment. So this morning 8/21/25 I called to cancel. Now this is what I experienced when calling Summit Animal Clinic to cancel my appointment was a woman named Nancy answered the phone and these are the comments to me trying to just cancel my appointment ; You cannot cancel a appointment on the day of the appointment you are going to be charged a cancellation fee! Then I received a lot more unwanted conversation from her. To the point she even made the statement of SURRENDER my service/support dog to HAWS. I don't understand why anyone needs to treat another person like this let alone knowing the position I am in. My deepest sadness comes from not being able to have my only partner in life that has been beside me through the ups and downs for the past 11 1/2 years and has been a Patient of Summit Animal Clinic for 11 years to now have this turn out to be a conversation of rude and unkindness because of my situation. Peace, Love and Kindness has become lost as how to treat one another.

Horrible customer service! The lady at the desk made me feel like an inconvenience. Today I was…read moretold even though they're open until five i can't pick up a medication after 4:30, because they "close the books early" so I pre-paid and was still there before 5p (closing time) and they had the door locked on me. Clearly they have other priorities than my dogs health. We will be going elsewhere!