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Hines Homes

5.0 (1 review)
Closed 8:00 am - 5:00 pm

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Responds in about 12 hrs
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6 years ago

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Akel's Carpet One Floor & Home

Akel's Carpet One Floor & Home

1.0
(1 review)

We came into your store today to select flooring for a home we are currently in the process of…read morepurchasing. During our visit, we worked with an older gentleman who assisted us in choosing flooring and provided us with a quote. The seller of the home had already obtained a quote through your company for carpet removal and installation. Specifically, we selected Mohawk Street Chic flooring. The representative we worked with clearly quoted us a price of $3.79 per square foot and pointed out the pricing we would be paying. However, when Jason later called us, he provided a significantly different quote of $4.59 per square foot. When we questioned the discrepancy, rather than helping us understand the difference, he became argumentative with both my husband and me. Most concerning was his comment that the representative who assisted us "didn't know what he was talking about because he's an 85-year-old man." We found this response to be both unprofessional and disrespectful. Regardless of any misunderstanding regarding pricing, speaking negatively about a fellow employee in this manner is unacceptable and did not inspire confidence in your company. As a result of this experience, we have decided to take our business elsewhere. We are extremely disappointed, as we had been prepared to move forward with our purchase through your company. Unfortunately, the inconsistent pricing and the manner in which our concerns were handled have made us uncomfortable continuing to do business with your organization. We felt it was important to bring this experience to your attention and hope it can be addressed internally moving forward.

From the owner: Looking for a one stop shop on your remodel? Look no further.. Akel's Carpetread more

Hines Homes - homedecor - Updated July 2026

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