BEWARE! Working with JR on my health insurance caused me to have a gap in coverage and thousands of dollars out of my pocket for known pre existing medical needs not covered during the gap. While JR was initially responsive and helpful, he failed to submit my health insurance application before the deadline which caused a gap in coverage. This was dispite assurances from JR to my follow up communications that everything was ok, which in hind sight would suggest he was too disorganized to be aware of his error and proved only lip service to my questions. After becoming aware of the error due to my LOSS OF COVERAGE, JR told me he did finally submit my application but would never provide any evidence and stopped communicating all together; thus LEAVING ME WITH NO HEALTH INSURANCE COVERAGE read more

I post this review reluctantly, but I do so to warn others. JR provided good service initially. However, he did make truthful statements about submitting insurance applications for our family. When we discovered from the carrier that he had not submitted our health insurance applications like he said, then he failed to return any messages to us for over 10 days (after repeated voicemails, text messages, and email messages) - though he was able to check-in on Facebook at a bar for a football game. JR's mishandling of my family's health insurance applications delayed our family receiving mental health treatment. JR can provide good service, which he did multiple times for us, but when he made an error he failed to address it. You would be better off dealing with health insurance companies directly than seeking assistance from JR. read more

Whenever we need help regarding our health care selections, JR is always there and he doesn't disappoint. From choosing the right plans to technical issues, JR walked us through the jungle of the complex health care marketplace. Contrary to other reviews, we found JR very responsive. Not only did he jump started our case, but the next day he called us bach so we could finished the whole deal. Highly recommended!! read more

UPDATE: I chose to report my experience with JR to the insurance division of the Oregon Dept. of Business and Consumer Services. After they reached out to try to resolve the issue, I received a copy of the correspondence between him and the department. In it, he stated that he "felt he had taken on too much business", "knew he missed some calls", but "did the best he could". While I understand that open enrollment is a very busy time and that things may have slipped through the cracks, an apology and acknowledgement of our struggles would have gone a long way toward mending this business relationship. We received neither. --- My experience with JR started out great. He came highly recommended by someone I dearly trust, so I was happy to call him when I had questions about setting up a tax-advantaged health plan for my business. He answered all my questions thoughtfully and without pressuring me into anything, so when I needed to buy health insurance for my husband through the Marketplace, I chose to use him as our broker. That went through without a hitch. We decided we wanted to change my husband's healthcare plan before open enrollment ended. JR was easy to get a hold of and walked us through the change over the phone. The Healthcare.gov site kept glitching out and sending me in a loop, but we seemed to complete the process and confirmed by logging out and logging back in. JR followed up a week later asking for my husband's SSN so his assistant could confirm he was enrolled correctly. That was the last I heard from him. When March 1 rolled around and my husband's healthcare plan change hadn't propagated, I called his health insurance company. They told me the change had never come through from Healthcare.gov. At this point, I called JR. He had told me that he would be my advocate if any problems occurred, so this seemed like his time to shine. In the two weeks since, I've since sent multiple emails, called several times, left a couple voicemails and texted. I've used a different phone just in case there was some issue there. I have yet to hear back from him. His voicemail message was updated two days ago, so I'm pretty sure he's not having any sort of emergency. I don't know what happened, but I'm extremely frustrated that my "advocate" is now unreliable and unreachable. You may find he's very helpful at signing you up for a plan, but be aware that he may disappear when you actually need help. I've since contacted Cecily at Greenberg and Associates to resolve these issues and can't recommend her highly enough. read more

We had the exact same experience as another reviewer here. We worked with JR for more than a year for my business insurance, personal insurance, and personal life insurance needs. He came highly recommended and was always very prompt with his responsiveness. All that came to an abrupt halt at the start of this year, when we contacted him for updated plans and assistance. After an initial follow-up to us scheduling a meeting in early January, he completely fell off the map. We tried numerous times, from our company phone number, my personal mobile number, and one additional number just in case there was some issue with calls being blocked. His voicemail greetings changed almost daily so I knew he was actively monitoring his mailbox, but he never once called or emailed me back. In the meantime, employee and dependent insurance plans expired. We have since set things back up through another provider. While I am not the type of person to air negative reviews about businesses, I tried more than ten separate times and ways to communicate with JR and settle the matter privately. However, he never once replied to any of our attempts. As a person, I like JR. As a business vendor, I was extremely let down. I offer extreme caution about using his services. read more

JR was fantastic to work with! Very patient, understanding, knowledge, and honest. I love how JR is a local representative, from Oregon and just all around a good person to do business with. Thank you JR! read more

JR Hinds is a must have resource for any business owner. I am growing my small business. I wear all the hats in my organization and I simply do not have time to stay current on all the options for employee benefits let alone having the time or available information to keep up with the changes in Health Care Reform. I am always looking for resources that I can partner with. JR is the best of that kind of resource. He is an expert in employee benefits. He keeps me up to date on changes in regulations and requirements. He saves me time and money AND he makes it easy for me to identify the benefit options I can afford. One more thing...JR knows everyone! He has connected me to at least a dozen potential clients or business partners. I need to learn more about networking from this guy! read more

We have had the privileged of working with JR Hinds for our company's group health insurance needs. JR is such a pleasure to work with; he is reliable, organized, incredibly knowledgeable and wonderfully personable. As you know, health insurance can be very complicated, but JR simplified the entire process for us. He went above and beyond to find a healthcare plan that would best fit our small business needs. JR always makes us feel taken care of and truly valued as clients. We have no hesitation in recommending JR Hinds as a group health insurance broker; no one compares to his expertise, high integrity and quality insurance service. read more

I recently sat down with JR from Hinds & Associates to discuss health insurance and benefit options. Walking out of that meeting I really felt that we were forging a true business relationship and I wouldn't just see him once a year around renewal time. He took the time to understand our business and our needs rather than try to make me fit into a plan. I know that I can call JR anytime there is something I don't understand and/or have a problem that I can't fix. I have really found an advocate for our company. That is truly something that we need here in Portland for group health insurance; someone who is on our side and will be the one to interface with the insurance company so everyone is getting the health benefits they need. Thanks JR! read more

JR's sensitivity to our situation was world class. We had a very tight timeline and his consideration of our needs made all the difference. Very impressed. read more

Navigating the Obamacare labyrinth can be a daunting task. JR Hinds provides an informed, common sense approach to sorting through a myriad of options. For Oregonians, the failure of Cover Oregon makes the process of selecting a Health Care policy even more of a challenge. Without JR's expertise and advice, my search for a new policy would have been a very painful process, Although I was only in need of an individual policy, JR happily spent time helping me identify the best option for my circumstances. It is rare to find an agent who is committed to helping all customers, not just the large commercial accounts. I would highly recommend JR Hinds as an insurance agent and plan on using him in the future. read more

A friend recommended me to JR to help with health insurance. What a great recommendation. JR saved me $400/month in healthcare costs. Not only that, he handled the entire process which was a lifesaver because the healthcare.gov site is really bad. I can't recommend JR enough. He's a great guy, easy to work with and got back to me very quickly. read more

Working with him for awhile and then like others have mentioned, we started not getting replies for weeks at a time. I ended up just having to deal directly with the insurance company because JR would not reply. We have switched brokers. read more