The location is the best thing about this spot for sure. It's close to everything and super convenient. The lobby is nice, there is a bar, the employees are nice and helpful. But the rooms themselves are pretty outdated. We were there for an HVAC and refrigeration convention and the AC in the rooms sucked. Found a giant roach in the bathroom. The restaurant is not good. Walk down the street to find something far better. read more

GOOD MORNING! Yeah, had a Starbucks coffee while remembering what happened to me in Colorado at a Hilton Hotel. I was upgraded to 2.5 penthouse room suite because my thermostat had issues. It was super nice.. HUGE kitchen, living area, and a plush bedroom. She said it was a 1000 suite.. how did i get there, ? Because Im mickey mouse and am blessed.. maybe with a little cell culture and chemistry skills. Told all this today at the lexington downtown Hilton to the front desk clerk Lea. She's was pretty and soft spoken. A quality pro. Well I was supposed to be at work but felt like taking a ferris bueler day off. Don't tell anyone. Any in Colorado I realized it's good to be royalty. Have a nice day. read more

Ha, last time I was in Lexington a couple of months ago, stayed in the Marriot down the block. Super nice. Staying in the Hilton this weekend with a large group. Still a dump. Hot tub still not working. Phone receiver broken. Large crack on sink that is sharp. Unless you have to, skip this hotel. Same as six years ago. Sure parts are remodeled, but they just can not keep this place up. read more

I've stayed here a couple of different times for Lexington Comic Con, and both stays have been great with no issues. It's located in the central part of downtown, so it's very easy to walk to Rupp, Central Bank or one of the many restaurants close by! This hotel is very pretty and modern; There seems to always be big events going on here. There's a connected cafe and Starbucks, too. The rooms are nice, clean and updated. Checking in and out is always easy and they have a connected parking garage for overnight guests. I'll continue to stay here while in town for events! read more

Stayed here recently for a short conference and was quite pleased. Staff was friendly and helpful, shuttles came and left on-time, when planned, and the rooms were clean and quiet - and the beds comfortable. The location and the view were quite nice (despite the constant rain). The conference space was also pretty good other than being rather wide and a bit awkward to engage across the entire space, but otherwise good. The food for the meeting was fair, but having the Starbucks in the hotel lobby was clutch. Would stay here again when in town! read more

I hosted an insurance industry conference at the hotel this past week. We have planned this for months and I had guests coming in from all over the US. We had some communication issues at first, until we began communicating with Derrick Blevins and Patrick Hairston. They were both great to work with. During our event we utilized the Triple Crown Room, Wedding Room and also hosted an event in BBM. The deli style lunch we had for our event on Thursday was perfect. Thursday afternoon service at BBM was great. We had a portion of it reserved with 2 dedicated servers. Our cocktail reception went well. Our guests were happy with the venue. The only complaints we heard were some of the guest rooms had no heat. The hotel provided portable heaters for those guests. read more

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Location is incredible being in the heart of downtown next to Rupp arena. The hotel itself was decent with a small bar in lobby and restaurant. In terms of the room, the shower wasn't great. The tv was hard to use and needed a reboot. The bed was comfortable though. We did have a hiccup in that the emergency signal went off in middle of the night. Walked down 15 floors to find out nothing was wrong. Overall, I enjoyed my stay. read more

I booked this hotel because of the airport shuttle since I was flying back late. The Hilton app claimed the shuttle ran every 30 minutes or that I could request it on the app. I requested pick up on the app and waited a ridiculous amount of time and no shuttle. I finally called, and the night auditor sent the shuttle. Fun fact: the app lied, both about shuttle schedule, and about being able to request it through the app. If you stay here, don't trust any of the app info, they clearly don't update these details -- call them. (Or stay elsewhere). When I brought these concerns to the front desk twice, once with the night auditor and once the next morning, no one seemed remotely interested. Additionally, I prepaid for this hotel a week and a half in advance when I booked through the Hilton app. Then upon check in, they charged the full room rate again, so I was double charged. When I attempted to get this taken care of Friday, I was told the accounting team would "review that" for me Monday. Monday! So I just have to leave an extra $215.11 charge on my credit card until someone reviews it Monday, despite me bringing it to their attention before 10 a.m. on Friday. Ridiculous. Check your bill closely! And double-check and verify any info on their listing in the Hilton app, since this hotel does not make sure their info is accurate. They do not have their act together. I love staying at Hiltons and this is the only one I have had bad experiences with. read more

Beautiful facility, rooms are clean. However, the desk staff after hours- they were locked behind a door for 15 mins while waiting for someone to come to desk. We had to go knock on the door, asking for a late checkout (it was 330am) was told could not put on list and he didn't have the authority to do a request or confirm, would need to come back down at 830am to request an extended hour checkout.... First time I have ever encountered this. SERVICE 0 stars . Manage your desk , it's your job and also please have some form of listing rooms that request late checkout, especially when events in town keep your customers out late. Will not be staying here again. Marriott is preferred... read more

We stayed for one night, great location. Easy access to Rupp arena via the hotel. The restaurant on sight was nice, food was good, nice bar. Tried the Starbucks cafe in the morning, go somewhere else. Terrible service, microwaved bagels, cold coffee. read more

They actually earned a lower score, but Google doesn't allow. I requested a call back from the manager to document one of the most disgusting interactions I've ever had with a bar server named Shavon F. I never got a call, so clearly, Hilton Lexington doesn't care about its patrons, or reputation. My family and I will be staying at the Hyatt for the next 4 years- and I'll suggest you do the same. read more

At first glance this looks like a good typical Hilton, but there were a lot of overlooked things that made me feel the hotel was a fail compared to typical Hilton standards. First, the room was very dark and even with all the lights available it was dark Second, on day one I needed to change the toilet paper roll. Now I am not that privileged to think I am above changing a roll of tp, but it did give me pause. I don't think I have ever changed a roll after checking in. Was housekeeping even there? After dinner that night, I went to put my leftovers in the fridge, I found other smelly leftovers. Again I questioned housekeeping standards. I went the next morning to their wonderful gym. The equipment looked great, except it's next to the hot tub and the gym was humid without air conditioning. I couldn't stay long. That night we found blood on the wall. Initial looks can be deceiving and I now know the Hilton name guarantees nothing. read more

I was a little worried to stay here with some of the negative reviews, but had a pleasant experience. The location is great in downtown Lexington, with everything in walking distance and Rupp Arena right across the street. The public areas are a little dated, but clean enough, and the room was nice. Bed was comfortable, though the ice machine on my floor was broken so I had to go to another floor. Gym was nice too, they had a pool / hot tub but the pool was pretty small. Self-parking in attached garage, I think it's $15 / night, but convenient. Had buffet breakfast in the hotel, good but not great. Service was OK throughout, though a bit on Southern time. read more

Great location. Very pricey which is what I would expect. However the employees at the front desk rude. I normally stay at Marriott because with their rewards you get a late checkout at no charge. As a Hilton honors member you get nothing but rudeness at the front desk. I can say I will only stay and a Hilton if it's my last resort I will drive miles to stay at a Marriott they have never ever been rude they make you feel like a customer. Not at Hilton an overpriced place that treats you like we got your money so screw you. So if you want customer service go to Marriott and if you want to be treated like a number stay here. read more

The staff is nice enough. I don't know about the price because the company pays. Temperature. I'd love to meet the salesman who sold them a system that requires a maintenance person to switch individual rooms from cold to hot. Freezing cold in the room when I arrived. Turned the temp up, and up and up. Still blowing cold. Call the front desk and they send someone to "fix" it. read more

The Hilton downtown met all my needs for my two night stay. When you arrive there's a nice bar to enjoy a drink or late night snack. Food closes at 10pm kind of early for a Monday. Rooms were clean and had breakfast the next morning. read more

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Dated, over priced and over rated. Shoddy finish work in a very dated, , smoky room. We had bathroom light to go out. After calling the front desk and waiting for 4 hours... still no maintenance. So, how much money for a Smokey, dated room where you can't see the mirror. Hit on used to be the high standard and quality. It doesn't seem to be that any longer. read more

Avoid This Hotel - Rude Staff, Unprofessional Manager, and Hilton Needs Better Training Despite having my reservation made by Utty of Kentucky and reconfirmed, I arrived at this hotel only to be told that no room was available. The counter clerk was not just unhelpful but outright rude. The worst part, however, was dealing with the manager, Ms. Walter. I have never spoken with a manager so unprofessional and discourteous in my entire career. I even recorded the conversation, and anyone who sees the video can judge the lack of customer service. Hilton needs to seriously reevaluate its training for managers if this is the level of service they consider acceptable. I ended up booking a room at the Marriott, which was the best decision I made. For anyone considering this place, skip the hassle and stay at the Marriott instead. read more

While traveling for a week we decided to Hilton hop. This one was my fourth stop, and it was very disappointing compared to the others. The price was three times what we paid for the others, which we were fine with but expected better quality. The room was mediocre, only one working elevator (and it would stop at every floor and we were floor 17), there was a dirty footprint in the shower suggesting it had not been cleaned. The front desk at the other hiltons seemed friendly and gave us complimentary waters, this one did not and only had $3 waters in the room. The pool room felt dirty and had mold (or something) growing all over the ceiling. And breakfast isn't even included?? I'd expect this elsewhere but since all our Hiltons were great experiences we expected the same here especially for the price. read more

We needed a room for overnight stay for a medical visit We checked in an the lady behind the desk was great Im not good with names But she was a great help She went out of her way to see we got what we needed The room was extremely clean The bed was really comfortable and great shower we been wanting to spend the weekend in Lexington because we are always here for medical An when we do I will definitely choose here read more

We were at this hotel for less than 24 hours for a wedding but we really enjoyed our stay here. A nice room with plenty of space, comfortable bed, and a great exercise room. The lobby was pretty and there were great photos throughout the hotel. And the location was great for local restaurants and businesses. It was a little rough at first getting to the hotel because there was a basketball game that night but the folks at the garage helped us find the right place to park. Overall great service. Only downside was when the housekeeping staff came 15 minutes before checkout time to ask when we were leaving. Seriously. They could have waited. Felt like we were an inconvenience to them. read more

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I stayed here for 4 nights for a technical conference. Although I'm more of a Marriott fan, this hotel is in a good location that's an easy walk to lots of restaurants. Looking for a pharmacy or a big store like Walmart or Kroger is over a mile away. Rooms were comfy and amenities were good, so 4 stars. Likes * Beds were soft and comfy - slept soundly all 4 nights * Fitness center is clean, well-ventilated, and has lots of Precor machines, cable machines, cardio equipment, and dumbbells. They have an indoor pool too. * Good-sized meeting facilities * Decent catering for dinner - amazing fried catfish, risotto, fresh and crispy green beans, and amazing chocolate cake! * Good water pressure in the shower, with Crabtree and Evelyn products Dislikes * Wifi is free here but I found it spotty and unreliable * We had occasional audio/power problems one day in Grand Ballroom D that sorta threw our agenda off track. It was eventually fixed. * Toilet in the room flushes slowly read more

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My wife was pregnant and this gracious young man named Robert G. And the staff that helped him get my wife ice cream. I'm forever grateful for his help! I will never stay anywhere in Lexington agin as long as Robert is working at this Hilton and gets a significant raise! I cover Kentucky, Ohio, Michigan, and Indiana. I have never experienced better service from Jackie and Robert G in all my stays. Thank you for all your help 5 stars! read more

My husband and I stayed here three nights. My sister-in-law and other relatives also stayed here, as we were in town for a wedding. I liked the convenient downtown location. We were able to take a walking tour of nearby historic homes in the Gratz Park neighborhood. We were able to walk to restaurants and a liquor store. The neighborhood felt safe. The hotel was a good place for a family get together. There was a nice bar where we sat both indoors and outdoors. We had several decent breakfasts at the hotel's restaurant the Triangle Grille. We did not try the breakfast snack bar. The hotel provided a private dining room for the morning after the wedding. We could get a breakfast from the restaurant, the snack bar or wherever and bring it into the private dining room for a group breakfast. The adjoining parking garage was convenient. We tried to drop off our room keys as we exited the hotel upon checkout, but could not locate the drop-off bin. You need your room key to enter and exit the parking garage. read more

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We are here in town for a KISS Concert. Staying at the HIlton and decided to eat in their resturant. Wow they sit us immediately, absolutely great service, sit us with a great view of Triangle Park. My wife and I both had water to drink with little something on the side. Preparation for the concert following our dinner. I had the chicken club with avocado and with sweet potato fries and my wife had grilled chicken entree with grilled vegetables and rice. My food was very good but my wife's chicken was great but the rice and vegetables were not cooked well enough not soft. The service was the best part of the meal. Lacks the fifth star due to the vegetables not being cooked until soft. read more

Hilton Lexington/Downtown - Dining Room - Hotels Near Me - Lexington, Kentucky

I liked the hotel. Beautiful lobby , great bar and restaurant , nice gym, comfortable rooms and super staff. My only complaint is the temperature regulation in rooms. Despite trying to get heat, the fans blew cold air. Other than that, everything was up to my expectations. read more

Hilton Lexington/Downtown - Lobby area - Hotels Near Me - Lexington, Kentucky

This hotel was just ok, it is in a decent location downtown where you can walk to different bars and restaurants. However, the lobby had a weird smell, the room was average but the paint on the door in the bathroom was peeling and the water pressure was almost nothing, very hard to take a shower with minimal water. No breakfast is included and for the price you think at least a continental breakfast would be included. Overall the experience was meh and would probably choose a different hotel if ever going to downtown Lexington, KY again. read more

I stay in a lot of hotels in various price ranges. I'm currently in this Hilton and it is the worst I have experienced in a long time. Rooms are worn out, heat is noisy, bath room showers spray improperly , toilet won't flush properly and takes a long time to refill. Room looks clean on the surface, but it is actually dirty. I have asked for these things to be corrected twice at the front desk, but the problems still exist. I have even reported these problems to the executive office and they still have not been corrected. read more

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This hotel is supposed to be one of the "best" hotels in Lexington. Unfortunately our experience wasn't so great. The Holloway smelled like wet basement or mold as soon as you got off the elevator & once we got to our room it was worst. The room as well as the bathroom had black stains on the ceiling. It was horrible! We also had our baby with us, we didn't want him breathing that nasty smell we ended up canceling the rest of our nights here when we told the front desk why we were cancelling they did nothing about it or didn't care he just checked us out & was very rude. We moved to the Hyatt down the street & it was wayyyyy better!! Service was great & rooms were very clean I would recommend that hotel instead if you're looking to visit Ky. read more

Hilton Lexington/Downtown - This was all over our room ceiling. It looks like mold - Hotels Near Me - Lexington, Kentucky

This is the hotel that we stayed at every year during the Keeneland Racing meet. I've also stayed at the Hilton in Napa. The Embassy suites in Deerfield beach host a meeting to about 100 guests of mine. These chains are terrible steer clear of this hotel chain. They need a lot of work for customer service and for cleanliness. When I showed this Hilton downtown Lexington, the shower, they gave me two free bottles of water. What a joke! read more

Hilton Lexington/Downtown - This was left in the shower from the guest prior to our stay. Ewwwww - Hotels Near Me - Lexington, Kentucky

Realistically this place deserves about 3.5 stars. The rooms are very nicely appointed, and the views can be spectacular, depending on which side of the building you're on. The rooms are clean, the location is awesome and the staff is pretty friendly. My chief complaints however are the fact that the restaurant is so expensive, and if you're on the business level where you get the free breakfast, it's rather limited. The Executive lounge is ok, but I expected a nicer one given the appearance of the rooms. The wi-fi is painfully slow, and since I stay here on business, I need better speeds. There is a bar in addition to the restaurant. I will likely stay again, but I may check out other hotels. read more

Hilton Lexington/Downtown - View from 17th floor - Hotels Near Me - Lexington, Kentucky

Pros: Good location near lots of restaurants and bars, restaurant and bar on site, free parking for Diamond Members (if you can get a spot), across the street from a Starbucks, executive lounge available, good breakfast options, pool, fitness center. Cons: Dated and needs a renovation, bathroom was oddly spaced (could barely get in because the door almost touched the toilet so I had to squeeze around the door to get to the shower), thin walls (I could hear every conversation the people around me were having), weird stain on carpet right in the middle of the room (photo), cracks in the walls, sink in bathroom kept getting clogged so the water would sit in it for awhile until it finally drained, there were a couple gnats in the room that drove me crazy, the in room dining menu is apparently a channel on the tv (channel 2) but the only thing on channel 2 was a nonstop Hilton promo video so I called down to the restaurant but the woman who answered was not helpful. The staff was fine, but for a Hilton, I expected more. read more

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Paying over $350 for a room and then they charge me a $50 early checkin fee for a room that is already ready. That is extremely poor customer service. Lost a Hilton member - next time we stay at a Marriott. read more

Great rooms on the Executive levels 16 & 17. Large clean modern rooms an bathrooms, breakfast usually w scrambled eggs, bacon, sausage, biscuits & gravey an other assorted item breads. i booked last min an only 2 rooms opens, took 1605 as it had a view. well, the only problem w 1605, is it is under the executive lounge eating area, so in the AM an PM you hear chairs an tables scraping...... so stay away from 1605!!!! read more

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Be advised, this hotel does not have heat. The outside temperature was 40 degrees F and in my room, it was 54 degrees F. The front desk told me it was because "they" don't have the boilers turned on. How does this hotel even qualify for the Hilton brand? read more

Having stayed here on two previous occasions, I like this property. I like the app which enables online check in and checkout, as well as a digital key which enables me to unlock my room door with my iPhone! Most of the staffers are friendly and helpful. The front desk is very helpful, friendly, and eager to make your stay a great experience. One of the staff that brought a mini fridge to our room had a poor attitude and basically dropped the thing from about 2 feet onto the floor! I remarked "wow, does it still work?" He never looked back or said anything so I put my $5 tip back into my pocket. I also encountered a weird experience at the bar where none of the staff seemed to care to acknowledge my presence or wait on me. I stood at the bar, made eye contact with at least two workers but no one seems to have been able to see me. I guess I was invisible!! Didn't realize I'd lost THAT much weight, LOL! The saving grace for this visit was obviously the front desk staff, and the awesome staff in the restaurant! Our servers Mark, and Mary and a couple others were above and beyond!! The food you may ask? The food was first class!! The World Famous Avis Omelettes are to die for!! Ms. Avis makes your omelette to order with super fresh ingredients and her magic ingredient love! Ms. Avis prepares her eggs with joy and a skill that you don't learn from anything but experience! The fresh hot buffet, fruit bar, and cold bar along with the presentation, make breakfast a joyful way to start your day! read more

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I understand why this Hilton only has 3 stars. It really needs updating. It's in a convenient location to the convention center but can not handle a large group. The elevators broke down every day. I should have called about the air conditioner but didn't. The young lady at front desk said they could have brought a fan or turn it so it's blowing all the time. read more

Clean rooms. Not accessible to low cost eating establishments. Buffet in restaurant costs $19.00 and was disappointing. I walked out. No business center to access computer. Not a good fit for me and my needs. read more

Great location and the staff was friendly but the elevators were broken. Only had one the first day and then only 2 the other 2 days. The breakfast at the Triangle grill was awful, especially for how much it cost. Service was really slow and they didn't seem to care how long you wait for a drink. The room was ok but didn't look very clean. For the money it cost I expected much better.​ read more

First let me start by saying I am a Hilton Diamond Member. This was the most disgusting Hilton I have ever stayed at. Room and bathroom were disgusting, air conditioning not working (over 100 out), elevators not working, pool falling apart and on top of all that RUDE RUDE RUDE employees. I ended up having to move to the Hyatt next door and checked out online the Hilton said I did not check out and even after sending proof from the Hyatt they are refusing to refund me. RUN FROM THIS HOTEL read more