Perfect location if you are visiting Longwood Gardens (which we did for their Christmas theme). The hotel has a pool which the kids enjoyed and bar/restaurant. The restaurant isn't that big as our entire group took up the entire bar area for breakfast. The rooms are comfy and even the pullout couch was sleepable. The staff here is amazing. We were checking out in a hurry and left behind my daughters prized stuffed Giraffe. After a couple of days of calling and going back and forth they were able to locate her and ship her home. Crisis averted thanks to the wonderful staff. Overall we enjoyed our stay. ENJOY! read more

Bring your AirPods or headphones, anything to block the noise from the car wash noise, next door! I won't be returning to this establishment! The sound is deafening! And is goes until 8 pm only to start up again the next morning. You have been warned! read more

I stayed at this hotel for 2 nights this past weekend as part of a wedding room block. I felt the need to write a review to hopefully boost up their Yelp rating a bit- this hotel was perfectly adequate for our quick stay! Per previous negative reviews, it seems as if the hotel underwent a renovation, but as of Sept 5, 2025 there was no construction happening on site and had a wonderful stay. I was able to check-in via the Hilton Honors app and obtain a digital key, so when we arrived we went straight to the room. The room was comfortable and clean. I appreciated the "clean" soap and shampoo brand that was offered. The water pressure was not as strong as I like, but I acknowledge their water conservation efforts. The elevator was a bit slow, but it was only 3 stories- using the stairs was convenient. Kudos to the manager who went out of his way for my mother-in-law to look for AirPods she accidentally left behind- he searched the room, and because the room had already been turned over he went to the laundry room and searched there as well (they were found)! Thank you for a perfectly comfortable stay, Hilton Garden Inn Kennett Square! read more

Hostile Management - Manager called the police over a room key! Rating: I have stayed in hotels all over the world, but I have never encountered a property manager as arrogant, demeaning, and power-tripping as the one at this Hilton Garden Inn- Cody Benedetto- We arrived slightly before the 3:00 PM check-in. While waiting for our suite, the lobby was incredibly loud and unprofessional by the staff. My husband actually had to leave the area to find a quiet corner for an important business call because the staff were shouting and the manager was loudly slamming rolls of coins onto the register. When the room was finally ready, the manager refused to give me a key because my name wasn't the primary one on the reservation--even though my husband already had the digital key on his phone. Instead of handling a simple guest request with common sense or hospitality, he chose to escalate the situation immediately. He became hostile, created a scene, and actually called the police on us. The irony? Even the responding police officer was professional and understanding, noting that the manager's behavior was over the top. To make matters worse, this manager then called other local hotels to "blacklist" us from booking elsewhere. This man has no business working in the service industry. He is obsessed with control and has zero interest in guest satisfaction. If you want a stressful, unwelcoming stay where management treats you like a criminal for asking for a key (because my husband was on a very important business call I didn't want to interrupt- in the end- he had to get off the call) stay here. Otherwise, go anywhere else. read more

Very nice hotel with a good location near Longwood Gardens and a pretty good breakfast. We had a spacious room with two TVs and a king sized bed and a good shower. Our room had a lot of highway noise. Still, we will stay there again. read more

This HGI. Has an excellent location for Longwood Gardens and Kennett Square. Upon arrival we found NO pantry. The response was we are undergoing a renovation. The pantry looked brand new and totally empty. No renovation signs anywhere including the web site. Two bottles of water in guest room, that's it. As Diamond members this is a no go for us. Do not recommend read more

Hot tub and pool not heated and it was not working the entire week before our stay, when we told the desk clerk we stayed to use the pool and hot tub and were dressed in our swim suits he said I am not in charge of pool maintenance. We asked for a manager and they said we would get a call that was Monday this going on Friday no call we were told Kevin would call us. Although the room was clean and very quiet our stay was ruined. read more

Felt a bit on the older side but over all another great Hilton garden in stay. Everything you'd expect from a Hilton garden in: nice size room, well maintained, reasonable price, nice people. I'd stay here again... read more

Hilton Garden Inn Kennett Square - Good sized room... musty smell - Hotels Near Me - Kennett Square, Pennsylvania

We enjoyed our stay here, and we felt the room was reasonably priced. The room was clean and tidy and was spacious enough. There are a few things of note: If you are going to/from the train station or airport and do not have a car, there are practically NO Ubers or Lyfts available in this area. We almost got stranded there. The front desk staff provided me with a taxi number but the company she gave me did not even service this area. The elevator at this hotel is extremely slow, even though there are only 3 floors. I saw some guests getting frustrated because they were in a rush. Despite a room being about $200, the continental breakfast is NOT included. They do offer free coffee in the lobby, though. I think this hotel is fine overall but it probably in need of updated carpets and elevators. The experience overall met our needs and expectations. The front desk staff was nice and polite! read more

Hope you don't get checked in by front desk person named Ben Miller. Deceptive and rude. It totally soured me on Hilton and I will surely tell everyone I know about my dismal experience. read more

the very worst hotel experience in over 20 years of travel. the hotel was under a total reconstruction, (BTW they never told us, no notice on website and we saw it when we checked in at 8 pm) the lobby and many rooms were flooded, the staff was unresponsive. The lobby, restaurant and bar were covered in plastic during our entire 5 day stay. would not recommend this hotel and our family caught some type of nasal infection during the stay. terrible never again, great location BUT do not recommend, bad management read more

Positive: employees were courteous, 1 Ev station Negative: in dire need of a refresh. Room was smelly, with water stains on the walls and on the ceiling and rust in the bathtub. Room was also very noisy (both indoor and outdoor noises). Cleaning was haphazard Felt like a cheap motel and not a Hilton except for the price of course ($180/night) Stay away until they do a major overhaul read more

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I stayed in this hotel after a long trip through the Northeast that brought me eventually through Kennett Square on my way home. I chose it mostly because I have an HHonors membership. The location is convenient to what seems to be the most popular thing in the area, Longwood Gardens. Although, I did not come here for the gardens I found it to be a surprise to see something so popular in the area. I was here strictly to check out a nearby brewery. It's also walking distance from several restaurants and a few chain stores. Price wise, it's a bit high perhaps as a result of the gardens being nearby. I paid over $150 for one night. Staff was fairly helpful and friendly, and I had no issues. Breakfast was included and was an assortment of pre-wrapped items. It was fresh fruit, yogurt, cereal and milk, granola bars, etc. There are a few small conference rooms that seem to be used regularly by various groups. The hotel itself seems a little old, with narrow passageways and a single small elevator close to the lobby. If you want to use stairs you have to walk all the way to the end of the hall, which is a bit of an inconvenience if you are elevator adverse or simply don't want to wait for the slow thing. The rooms are comfy, although the carpet is old and the wallpaper could probably use replacing. Just minor things that make it look a little more dingy than you would expect considering the price. But, I understand that the price seems more about the location. All said, it's not a bad place to stay on a last minute decision. read more

The one tiny elevator has a FILTHY carpet and smells strongly of disinfectant. Once I opened the door to my room, the stench of disinfectant overwhelmed me. It was like a room full of urinal cakes. The toilet is so close to the sink, I cannot stand in front of the sink. What the hell. This is supposed to be a Hilton. We paid premium ($282!) for this stinky room in a dirty hotel? read more

Hilton Garden Inn Kennett Square - Hotels Near Me - Kennett Square, Pennsylvania

We chose this hotel because it had an indoor pool. When we went to the pool, we found that it was closed and would not be open. It has been closed for months. When I called to book this, we were not notified. Their web site still lists an indoor pool. The King room we started out in had a vibration in the wall. It was so loud and intense that I could feel the vibration while sitting on the bed and chair. I could feel the wall vibrate and shake. It was so loud that the front desk moved us to a different room at midnight. The following evening, the shower had no hot water-none, only cold water. We paid $742 for two nights, I expected better from a Hilton. read more

Very nice accommodations really close to Longwood Gardens. The staff at the desk was friendly when I checked in but didn't offer any special advice about the hotel or surrounding area and they certainly have much to offer. She did ask if I had any questions, but if you've never been here before you really don't know what you don't know. I ate dinner at the restaurant in the hotel. I believe the waitress was fairly new and seemed very unsure of herself but the food was good. I am here for a short stay so so overall, it didn't impact me much but I've stayed at many hotels recently and there is a distinct difference between decent service and outstanding. read more

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Do yourself a favor and find a different hotel. Im stuck hete unfortunately, Have to pay a cancelation fee and a nights stay, sure its on my Conpanies dims but i will.make sure we different accommodations in the future. The fromt desk gentleman was very kind, and i know his hands are tied... 1st room was cleaned by Stevie Wonder, and the second room reaked of ciggartettes. i kept that room and opened the window to air it out just because i didn't want to go down anymore Rabbit holes with this dump. read more

Stayed two nights Everything was spot on and clean This is why I live staying at any Hilton property The make your own candy bags was a nice treat and touch Will stay right here if back in the area read more

I have a goal of seeing all the 50 states with my kids. I save and save and save all year for these road trips. We are a few days into the trip where we can be ahead or behind so I have a few 'need to book a hotel' days scattered throughout the trip. I use the Hotels.com app for all my hotels. They give you a free night after 10 paid nights. We are at Hersey Park and we are making good time where we can press on to Kennett Square for longwood gardens in the morning. Bonus I just hit the free night and I make a mistake! I needed to book that night and the app was on the next night. I caught the mistake asap and got a hold of Hotels.com. John Rey from Hotel.com called the hotel and the hotel would not cancel at all. I literally caught the mistake instantly, got a hold of Hotels.com immediately and the hotel would NOT budge! John Rey even offered to pay a cancellation fee. Marriott Hotels have a market share of 54 Billion, yes that's Billion with B! The Marriott Brothers have a net worth of 1.2 Billion each. The OniX group does 100m of revenue! I hope they are happy with $205 they stole from me. I have never dealt with a company so unwilling to help a single mom and her two kids. It was a honest mistake. read more

I'd have to say that my biggest complaint is the hot water, or that there is none. I've stayed there a few times for business as it is close to my clients, however, this is Kennett Square, PA, and Hilton, so I expect way more. Like hot water or a "hot" tub, lol! Honestly, it's more of a non-solution-oriented business, as they seemed not to care and reply to your concerns with excuses. The staff within the "breakfast area" is lovely as well as the young gentleman with the glasses at the front desk. His smile is worth coming back to. However, so is a warm shower and hot tub after a long day's work. I was advised by the staff to let the water run for at least 30 mins, and if it doesn't get hot, keep waiting. I'm not sure if the township of Kennett Square wants to address that matter. Hilton: Do better! Quality vs. Quantity! Remember we pay good hard earned cash to stay at your facilities. Oh and lastly, clean our rooms every day! I shouldn't have to say anything more. read more

For a Hilton, this hotel misses the mark. The rooms have double beds, the mattresses and pillows are terrible, the "included" continental breakfast was a joke, and we had no maid service while we were there. We had to take care of our own trash, etc...Very disappointing for the price we paid. read more

It was my husbands and I 39th anniversary and hotel representative gave us an upgrade king suite with no extra cost and also gave us 2 free breakfast. So very nice of them. The breakfast was delicious. Our food freshly made. Staff was very kind and curious. Room very clean and great strong shower. If you are going to Longwood gardens perfect hotel. 5 minutes away. Will definitely return again. read more

Love the staff at this hotel. Been staying here when traveling to this area for the last 10 years. Just made some RED EYE trips on back to back weekends on biz and lets just say I was dead on arrival. If they don't have it this staff will find it. They point me to the best restaurants and check in on me which is fab! Can't go wrong with the made to order breakfast... very decent dinners and their mini market is well stocked as well as the bar! read more

As if the room prices are not high enough, a chintzy continental breakfast that would normally be found in Motel 6 for free has a $7.50 charge attached to it. My English muffin that I prepared myself was not worth it. In addition, my spoon had food from someone else's last meal on it - yum! I discovered this after I stirred my coffee. When I asked the staff for a fresh cup, I got a cup of coffee with a soup spoon already in it. Not impressed. Update: they comped the breakfast. read more

Good location, close to delivery and loading location. My wife and I have stayed here a few times! We enjoy our stay, and mostly is usually an overnight stay. Depending on the host at the front desk you will enjoy or not your stay. Same as any place. Today No more comments! read more

We stayed here for a Longwood Gardens visit and because Fairfield Inn nearby was fully booked! Loved this nice hotel! Everyone was sincerely courteous and very helpful! I highly recommend getting unlimited breakfast here for $11.99 from 8 to 11am! Omelettes or anything you want that they're currently serving can be made to order! Everything was fresh and delicious! The bed was comfy and is adjustable which can be made softer or firmer with a custom dial on each side of the bed. The pillows on our bed were old and "broken" though so that wasn't very comfy. The water pressure in the shower was low and the handheld shower head didn't work. The AC/Heater unit was very loud too when it comes on. As one reviewer mentioned, the walls are very thin so you can hear everything even the cars on the road. I will be staying here again but will bring our own pillows next time just in case! read more

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This place is a dump! I've been coming here for over 20 yrs as I've been visiting my step daughter in Unionville. It was fine 20 yrs ago but now is in desperate need of a rehab. The bathrooms and rooms are beyond dated. The carpet and curtains are old and drab. The carpet has spots and the threads are pulled in many places in the room. The hotel is run down. The bed is fine but the bedspread probably hasn't been changed for at least 20 yrs. Stay at another hotel. I will from now on. read more

The reservation policies need reexamining. The reason for my 3 stars is that even though I reserved a King bed on the Hotels.com app, after the agent ran my card the agent tried telling us that the only rooms left were with 2 double beds. Once we expressed our dissatisfaction and asked to speak to a supervisor, she took a walk and then came back asking if we wanted a first or second floor King room. I felt badly for the young agent bc I am sure she was just following orders and was put in the uncomfortable spot. Guests should not have to be put in the position to have to argue for the room they reserved and paid extra for. The room and hotel were suitable otherwise. read more

The small restaurant in the Hilton Garden Inn is home to some of my favorite wings in Kennett Square. It may not be your first thought of where to have wings, but you'll be pleasantly surprised. Ask for the bourbon wings, grab yourself a big red, or a 90 minute IPA, and go to town. read more

Hilton Garden Inn Kennett Square - Forgot to ask for extra sauce beforehand (sorry), but they were very gracious and gave enough for the 4 orders of wings. - Hotels Near Me - Kennett Square, Pennsylvania

I selected this location because of the proximity to Longwood Gardens. Overall, I'd say it was an average experience. Food service is available in the lobby. Although the building has been cosmetically renovated, the structure seems small, outdated and shows signs of wear. The room provided was reasonably clean and adequate. An employee texting me twice asking about the room and stay was the only oddity of note. read more

Do not say here. It is old and not well maintained. The toilet backed up and it took them 2 hours to send someone to clean up, The outside doors failed to work, The staff is rude and customer service is terrible. read more

had a great experience here. I understand that they had not been stellar in the past but when i was here this week it was quite lovely.Room was nice and clean and has a fridge! The desk staff was so helpful and professional, especially Tina. It poured when I was heading out and she offered me an umbrella (which i did not pack). The pool was nice and the spa was wonderful! Drawbacks: Breakfast is not complimentary, its served for 9.99 Pantry is overpriced, go to Superfresh for snacks read more

Most of the guests for my friends' wedding stayed at this Hilton, and it did the job. We stayed up late, partied hard, and they served a good breakfast in the morning. The beds were comfortable, the shower was big, and we didn't have any problems with water pressure. Then there's the "honor bar" in the lounge, which is open until like 1am, and you pay the front desk, or put it on your room tab. read more

I have stayed here a number of time, however, I will not be returning due to the overwhelming smell of bleach in my room during latest stay. Obviously too much bleach was used and perhaps not rinsed out properly from the bed linens. It was horrible. Luckily I was able to open in the window to get some fresh air in. However, it wasn't enough and inhaling bleach all night made me miserable and I had to listen to trucks speeding by on US 1 all night so I didn't get much sleep. Too bad because the hotel is in a good location in a very scenic area. Staff at front desk were friendly at checkin so really if they could fix the smell issue the place would be three star. read more

This is a fabulous boutique feel hotel that pays great attention to detail in a way that makes you feel very welcome. I was pleasantly surprised and the staff was very hospitable. Everything about this visit was 5 Star. read more

There are Hilton Garden Inns around the country and they are all pretty much the same except for some minor differences. The rooms in this hotel were clean and the beds were comfortable. The air in the room tends to be either hot and dry or chilly as the rooms use forced heat. Couple of negatives for this hotel; 1. The fitness room was a dungeon, overcrowded and dark. 2. The hostess for the breakfast area had the personality of a prison guard and 3. When they added the charge for the breakfast, they created another charge for the room so I have two hotel room charges on my American Express bill...very sloppy! read more

Fantastic service from the front desk. GREAT food at the restaurant. Complimentary use of the gym next door. The room was fine, I would have given them five stars except the Wi-Fi is TERRIBLE !!! Every 2 minutes you have to login again!!! Super frustrating! read more

This is the second time I have stayed here. It is very clean and the staff is very courteous. The cookies and cinnamon buns waiting in the lobby were excellent. I am a weekly traveler and will always stay here. Great location and not too far from work and downtown. The rooms are nice and well kept. You have nothing to worry about. read more

Dont arrive after midnight, they will cancel your reservation! I checked in online with the mobile app in the evening because I knew I would be arriving late. When I arrived at 2:40 AM they were rebooting the system and it took 30 minutes to check in. No key! They had to use a master to get me in because the system was rebooting. Long story short, local management apology sounded like this "Im sorry you feel that way" In his defense, he finished by telling me if I am that unhappy I shouldn't come back. Unbelievable. I expect more from Hilton Joe read more

We only stayed here for one night, but it was a great experience. The staff was friendly, the room was clean, and the whole hotel seemed to be well cared for. The pool was nice, but a little small and crowded. The breakfast was probably the highlight of our stay. In my experience, hotel breakfasts tend to fall in one of two categories: complimentary breakfast that is not worth the price or overpriced buffets that are also not worth the price. The breakfast buffet here was only $10 and it was amazing. Made to order french toast, omelettes, eggs, and pancakes, along with fresh fruit, cereal, oatmeal, toast, and pastries. My only real complaint is that there was not a fan in the bathroom. Taking a shower meant that the entire room would steam up. read more