Just the most difficult surgery to deal with. Getting an appointment is impossible and the staff are rarely helpful if you call the surgery. I have desperately tried to find alternatives but the other surgeries won't let you register unless you're within their allocated postcode area. read more

I'm trying to register with them as I need some vaccinations done, and I'm not getting anywhere. At moments, I think they're being purposely unhelpful. Their process involves filling in a get me registered form, which is put onto the system within, maybe, a week. It requires photo ID, and TWO proofs of address. Don't bother going there unless you have all of those. Then you have to call them to check if you've been registered, and schedule a checkup appointment with your new GP. If you need travel vaccinations (as I do), it's only after the GP has seen you that they will deign take the travel form you've filled, and spend a few days looking at what vaccines you may need. They you have to call them to check if they're done, and schedule a vaccination appointment. I made my first call today, as instructed by them, only to be told that they need a week, I should call back next week to check, and that if i need vaccinations I should go to a PRIVATE clinic in Guildford and pay for them, as they're giving travel appointments for the end of JUNE, and that's too late for me. I tried to ask how far the clinic was, as I don't have a car, but the lady didn't even pretend to care, urged me to take the phone number down, and bid me good-day as quickly as she could. Sadly for her, I know she's lying as someone (who is already registered with them) took their travel form to the centre 2 days ago, called today, and was offered an appointment for TODAY. It was only by asking that it got rescheduled to early next week. End of june indeed!! I am not impressed. If I do manage to get somewhere with this, I will be updating my review. Until then, my experience with Hillview Medical has been unhelpful at best. read more

Hillview Medical Centre - Family Practice Near Me - Woking, SRY

I,m not impressed with their attitude. I asked to get the number of prescriptions increased for a shower gel as we do not have access to our bath. They said I have to put it in writing. I said can I email them. They said I will have to go to the surgery to pick up aform to register. What a bother for a simple request read more

Just tried to register with Hillview Surgery in Woking and have never experienced worse service by the receptionist at this surgery. Very unhelpful, patronising and unfriendly. Making feel people as if they bother her and suspiciously checking the IDs and bills before registering. I was expecting some professional person handling my registration not a chavvy mouthy person who would make you feel inappropriate! read more

i have just moved to woking and i found out i was pregnant, i went to register with them, tenancy agreement was not good enough, they wanted utility bill, i did tell them that it will be a month until i get one, anyway.. i went to the bank and i got a letter from them. So i filled in the form, they said it will take up to 3 days, 3 days later i call them, i am not in the system, i told them i am pregnant, the lady on the phone said '' whats the rush? you are probably less then 8 weeks pregnant' how would she know how long i was pregnant? and i feel like pregnancy is not a big deal in this center. Anyway i called them next day, and the day after, still nothing.. obviously pregnancy is not a reason to register me within few days, they did say that they were really busy, and they have many application forms, so one lady, probably she got fed up with me calling everyday, but i do appreciate that she took my name and next day i was in the system. To book an appointment you have to call 2 days before, i called to book an appointment, she just booked it!! she didn't give me a chance to ask question or anything, when i hung up the phone i couldn't understand who am i having appointment with, so i googled that i dont need to see gp, i just need to see my midwife, i called them again, i said i don't know who is my appointment with, she said its with a doctor, i said i need a midwife, then she asked where am i giving birth. I was so confused, i don't even know if my baby is ok yet, i dont even know my options, thats why i was looking forward to see my midwife, because i have all these questions, receptionist said that they dont want to waist 20 minutes if i am not choosing ST. Peters WAIST ( what a word) so i had to tell them ok, ST. Peters then, or i wouldn't get an appointment again. So far I am really disapointed, i know it is just another pregnant patient for them, but i wish i could feel a little bit safer, at the moment i feel that i will not be looked after as i should be, i just hope that i will like my midwife, so then i will stick with this center, if not i will have to look for something else, but getting to see a doctor when you pregnant should not be so complicated, reception stuff surely needs to behave nicer, i know they have to work hard, but they should give a second to ask what i want to ask, i feel that when i call they just want to hang up ASAP. read more