Ordered a Textile Bulletproof Style Vest from Hillside USA and wanted some customization. Talked w/Ed who was very accommodating. My vest was designed, built and delivered within 4 days! This was my second special request from the Hillside USA Team. Extremely pleased with the outstanding customer service, craftmanship, delivery and communication. Thanks Hillside USA Team! read more

Bought a motorcycle jacket Had some issues ended up they were that of the USPS. was dealing with a gentleman named ED. Nice enough guy told me if I did not like the jacket he would send me a return label . Jacket came seemed like very good quality but was too small for me. Told Ed he sent me the label and I mailed the jacket back. A week later after they received the jacket I am still waiting for the reverse charge on my credit card read more

I ordered a jacket after seeing all the features (1.8mm full grain leather (thicker than all competition), leather lined pockets (all of them!) and strong poly thread. It has a lifetime warranty and all of that for HALF the price of Schott, I was skeptical but I ordered a cafe racer and it quickly came in a week or so. It smells like good leather and it is clearly full grain, possibly drum dyed because it is so soft yet supple, really great leather for the price much more substantial than all competition. The leather lined pockets are a dream will add years to the life of the jacket and the mesh liner with vents keeps me cool. Hillside can do repairs so buying a jacket from here is an investment it will most likely outlast me on this earth and thats cool. Really great company and product, we need more USA made stuff and this is something to be proud of. 5/5 read more

After much research I decided to order the Men's Beltless Biker Jacket. I've had this jacket for 15 years and it has served me well. I ride a Road King and for years commuted from Lancaster to LAX averaging 30,000 miles a year. I wear this jacket 8-9 months a year. I keep it well oiled (mink) and clean. I've met the pavement twice while wearing this jacket and only have a few scrape marks on the back that make the jacket look rugged cause it is. The jacket is still in great shape and I still wear it 8-9 months out of the year. I also have a pair of their chaps that I chose because Hillside uses the thickest leather. The chaps are two years older than the jacket and I still wear them year-round. Thanks Hillside USA Leather for the quality riding gear! Respectfully, Johnny Eagle read more

I ordered a leather vest. It was delivered fast and was exactly what I ordered. It didn't fit my husband right. I called them and discussed and they will ar a new one. Easy to exchange! That's great service!!! Thanks ad love tay itsmade in the USA!!! read more

Made in America = Yes Good Quality Materials = Yes Competitive price point = Yes Acceptable customer service = No I recently ordered a Fitted Leather jacket from Hillside. Having emailed them prior to placing my order, their admin suggested a size 38" jacket. So, I ordered the size 38". A few days later another hillside admin suggests the 42" jacket as a better choice. So, I agree to split the difference and try the 40" jacket. Waiting patiently, my jacket arrives 2 weeks later. But, upon inspection I discover it's the 38" jacket. I try it on, but it's too tight. Also, other items I ordered (Knox protection armor and armor sleeves built in the jacket) are missing. I call hillside. The person who answers seems indifferent, but requests I send him photos of me wearing the jacket. I agree. After sending the photos, I get no response from Hillside. I email again, and ask what's going on? They reply, saying to mail the jacket back. So, I mail it back. And email them I've done so. But, I get no response from hillside again. Checking UPS tracking.. I see they've received the jacket, but still I get no response from Hillside. So, I email again, asking for a status update. I get no response. A few days later, I email again, telling them I want a refund. Within 1 hour I get a response. Hillside says, they apologize for the delay... and want to know if I'd re-consider the refund. How could I re-consider the refund? They have taught me that customer service at hillside is a low priority. No way I can commit to more disappointment. Instead, I contact my credit card company, beginning the process of refuting the Hillside charge (due to misrepresentation of product/services). A few days later, my credit card is refunded. It's a shame. I really wanted the Hillside jacket. However, my bad customer service experience at Hillside has encouraged me to order from another company (foxcreek). read more

A bad experience through mail order. To shorten the story, I ordered a very nice jacket from Hillside in December 2018, spending $659. It did not fit right, so I asked for a "Return Merchandise Authorization" number per their return policy, which was sent the next day. Right after that, I got another e-mail that said I would have to talk to "Mr. Joseph" before I could send it back, and that he would call. He has not called back since I asked for the RMA. I have called on the phone and sent e-mails, but nobody will get back to me. My only recourse was to dispute the CC charge, which I did. CC company resolved the dispute in my favor, so I ended up getting the $659 reversed, and I still have the jacket that I can't wear. Now it is toward the end of March 2019. I e-mailed them to offer to send the jacket back, but haven't heard a peep. Honestly, this is the absolute worst customer service experience of my life, and I'm 67. I'm not saying the same thing will happen to you, but it's a fact that it COULD happen to you. It appears to me that once Hillside has your money, the level of customer service declines very rapidly. If you purchase from Hillside; good luck. I ended up purchasing a nice jacket from a different American company. I'm a US Army veteran, and purchasing an American made product was a top priority. For me, it was a mistake to order from Hillside because they refused to back up their product. read more

Do you want a leather jacket, or would you like your leather jacket custom manufactured here in America by fellow Americans? Hillside USA has been producing leather works of art for 25 years. I recently ordered the "HILLSIDE USA FITTED RACER JACKET (BLACK)" jacket. I always deal with Joseph who accommodates my picky leather questions and requirements, being a leather jacket connoisseur. Joseph is always a pleasure to deal with. Hillside uses the best leather you can find. Hillside's Horsehide is soft, yet strong as is the nature of horsehide. This time, I wanted to order this jacket in black Bison (Buffalo) which is supposed to be stronger than cowhide. The jacket is a work of art. I cannot brag about Hillside enough. The jacket is more like a piece of equipment. The stitching is second to none. The quality of the leather is the same. I could not be more pleased. This is the second custom jacket I have ordered from Hillside, and cannot sing their praises enough. If you are in the market for a top-of-the-line leather jacket, or textile jacket as they also offer, you need to get yourself a Hillside jacket. You will then be a believer. All the best to Joseph and his staff! Superb Jacket! Superb work of art! read more

I ordered the MEN'S HORSEHIDE RACER JACKET SNAP DOWN COLLAR in brown with the body armor. This jacket is as beautiful as it is well made, got complements the first time I wore it. It fit perfect and was comfortable right out of the box. It is obvious that Joseph and the crew at hillside take great pride in their craft. I would not hesitate to buy their products again in the future. Great job guys! read more