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    Hillside Family Practice

    3.0 (2 reviews)

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    Recommended Reviews - Hillside Family Practice

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    14 years ago

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    12 years ago

    Great experience with their doctors who took time to listen and answer any questions. Highly recommend.

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    American Family Care Enterprise

    American Family Care Enterprise

    3.7(26 reviews)
    25.3 mi

    Check in was super quick with a delightful person working the front. Our way was only as long as it…read moretook to fill out their form. Once in a room the process was rather quick, vital signs, history, treatment plan, procedure, patient education and discharge. The staff's character and personality is where they excelled. The staff recognized that there was pain and anxiety and was able to deal with that while making the patient feel comfortable. I have never been to a clinic and seen that kind of great service. They also have reasonable cash prices as well.

    On the afternoon of July 3, 2025, l was experiencing pain, nausea, palpitation, and excessive…read moreswelling on my left arm which is indicative of a severe allergic reaction (anaphylaxis) from an insect sting/bite and required immediate medical attention. As a result, I contacted the Veterans Administration Community Care line for prior authorization and was provided a referral number (which covered 100% of my visit) for a VA " In -Network" service provider ( American Family Care, Enterprise , AL. ) under the Veterans Administration Missions Act of 2018. After arriving and completing the required documents, I provided the receptionist a copy of my VA identification card and referral number as provided by VA. Approximately Ten (10) minutes later,. the receptionist called me up and requested a debit or credit number to be placed on file for my respective visit. I informed the receptionist that my visit was fully coveted by the VA, and that I only had in my possession my VA ID Card and the referral number from Community Care that guaranteed full coverage for my visit. As instructed by Community Care, I also informed the receptionist that I was seeking care under the Missions Care Act of 2018. The receptionist then stated, " Without a debit or credit card being placed on file, you cannot been seen." I immediately called Community Care regarding this issue, and was again instructed to tell the receptionist my visit was covered at 100%, and was instructed to give her their number (877-881-7618) for verification purposes. After being denied a second time, I requested to speak with a supervisor regarding the issue, and provided her with the same information as received by from Community Care. The supervisor stated the same, informing me ,"It is AFC's policy to deny patient care if the patient does not provide a debit or credit card to be placed on file." It was at this point, I left the establishment and called Community Care for an alternate In- Network service provider. I later received a new referral number for Ivy Creek of Enterprise, AL. I provided the receptionist at Ivy Creek my VA ID card and referral number(which she verified by calling the aforementioned phone number), and I was processed, treated, and released within Thirty (30) minutes after my arrival time. It is my opinion, that American Family Care fail to fulfill their service agreement as an In -Network Service Provider for the VA. Due to the fact that AFC's local policies conflict with how outside care is obtained under the VA Missions Act of 2018, and feel they should removed for the Veterans Administration list of In -Network providers. As a Veteran who has faithfully served this country for over Two Decades (Four Campaign Stars), I was denied care when I needed it the most. The allergic reaction I was experiencing could have easily turned deadly, but in lieu of being treated, I was repeatedly denied care (due to local policy) after completing the steps required by VA Community Care to be seen by an In Network provider. It was apparent that life, limb, or eyesight doesn't matter to this facility. As a result, I feel AFC should be removed from the VA''s Community Care list of In-Network providers and recommend that if you are a Veteran interested in being seen under the Missions Act of 2018, that you DO NOT USE this VA In-Network facility. J. Bynum Enterprise, AL. 20250714

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    Hillside Family Practice - familydr - Updated May 2026

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