Paid nearly £700 for cheap looking, flimsy curtains! I waited nearly 2 months for these curtains. As you can see from the pictures they look awful and make my living room look like a slum. Here are the issues: 1. When I asked for a replacement or refund, they made me send in pictures which I did after hours of being told they couldn't open the email or the pictures. When this problem was eventually rectified (after 4 phonically speaking to 4 different people), I was told they would not offer me a replacement or a refund as I had agreed to have these curtains at the point of sale, and there was no manufacturing fault. I told them that their swatches are not reflective of their finished product, to which they just disagreed. Therefore, they basically put the blame on the customer and advisor. 2. Obstructive, blocking customer service tactics. When I asked them to put me through to a manager, they refused stating that they had spoken to a manager. I have never heard of a customer services department blocking a customer from speaking to a manager in person. 3. I told them that most other reputable companies give customers at least a few days grace to be able to return products they are not happy with, within the first few days of purchase, regardless of whether there was a manufacturing fault or not. Again, Hillarys were not interested. I am so embarrassed to have these curtains hanging in my window that I have taken them down and put the old ones up. This is disgusting treatment from a company towards a customer and I strongly advise anybody to steer well clear from Hillarys as their customer aftercare is absolutely shocking. Giving this company 1 star is far too generous. read more

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Hillary's Blinds, don't trust them, they are sheep in wolves clothing. We moved into a new house and asked Hillary's for a quote for voiles and a rail, to go over our bifold doors. We made it clear we were not ready to purchase as we were having building work done. The sales rep/fitter came and measured up, he suggested that we purchase now as they were in a sale. He said that they would be delivered to him and he would keep them for as long as it took and he would fit them when we were ready. So we agreed and went ahead with the purchase. When we were ready I telephoned and left a message for the fitter to arrange for the blinds to be fitted, I got no reply. I then rang Hillary's themselves. I was told that the rep had returned the voiles to them 12 months after the purchase date and we would have to choose a different set as our original choice had been discontinued. I asked the following questions Why had the voiles ect been returned to the warehouse Why hadn't the rep contacted us, he had our phone number When the voiles ect were returned to Hillary's why hadn't they contacted us Where are the voiles ect now. Nobody has or is prepared to answer these questions. It's disgusting and poor business practice. Surely a company like this should have a stock trail and should know we're stock is or has been moved to or SOLD. So why will they not answer our questions. We have now been offered our money back. I pointed out that the voiles were purchased 2 years ago and would be a lot more expensive now. it would be a gesture of good faith to compensate us, the difference in price from 2 years ago to now, bearing in mind that none of this is our fault. Hillary's are ignoring this. So to summarise Hillary's have had our money and the voiles for 2 years and if they have been resold they have been paid twice for the same item. I would think very seriously before doing business with this company. They think they are autonomous, and there business practices are unethical. read more

I hardly know what to say as i have spent £4600 with Hillarys on Shutters and they all falling apart and i simply cant get any help i have been phoning customer service for about 3 months now with no joy. dont get shutters from Hillarys its not worth the hassle if anything goes wrong. read more

I am absolutely disappointed with Hillary's Blinds. For seeming to be a reputable company, Hillary's has show a lack of care, customer service and professionalism. I would not recommend them. They have turned my haven into an uncomfortable space. Details: 05.12.18: I ordered shutters for my entire house. This is after a representative visited my house and confirmed the number, size and order. 19.02.19: Installation of shutters. However, there was 1 set of shutters missing - for the main bedroom. Hillary's stated that they will follow up/order the missing shutters. They also said that as it was their mistake, they will push the order to take 4-6 weeks (instead of the 8-10 weeks). However, there was no apology. 15.05.19: There has been little to no communication on my missing shutters. Any communication has been a insincere and unhelpful response to my emails. Now, I have been told that it will arrive on 07.06.19 (16 weeks from the expected arrival). There has been no apology only a buy off of £100 pounds compensation after my expenditure has been over £2000. As I have suffered from health issues (a stroke a few years ago), I find it uncomfortable and difficult to sleep in my own bedroom now, as there are no shutters. I am therefore forced to sleep in another room on a bed that is not catered for my needs. Hillary's have been informed that I will be sharing this on social media. read more

DO NOT USE! PLEASE! More hassle than it's worth... I have had numerous issues with Hillary's Blinds on my only order with them. It's an expensive service and product and so I don't expect to have so many issues. Firstly i had issues in paying as their service wasn't working, then when the order was made, the roller blind was couriered to my house rather than the adviser, which is where it should have gone. It was left on my porch while I was out and i live on a busy road where packages go missing all the time. Then the slat blind was delivered to me also. The blinds are generally quality products and the adviser/installer was good, but I can't reach the controls on the slat blinds as they are so high up. I have to climb on a chair to close the blinds. Now I need someone to come back to fix this and all they can give me is morning or afternoon. I have an ill baby in and out of great ormond street hospital and am in and out of hospitals often and I can't have him locked in the house waiting so long for someone to turn up when we're not. And bearing in mind I have had to do this twice for the quote and the fitting I'd like to think they would give me a more exact time for me to be in to get them fixed, bearing in mind it's not my fault that their product is faulty and they have made so many mistakes. I shouldn't have to bear more burden here. But no, and on requesting this I was spoken over by the customer agent who wouldn't let me explain, then on asking for someone senior and explaining the issues I'd already had, I was denied this. When finally she agreed she was very aggressive. Still waiting for the call to sort this out. Update 11/02: still waiting for a specific time for someone to come out and fix the blinds that are faulty due to a Hillary's blinds faulty product. This is not my fault they are faulty and the burden should not be mine. Update 14/02: continue to call them chasing as not able to speak to a manager and so the customer service director has been contacted to rectify this. Update 24/02: continue to chase them. Update 21/03: still no response from customer service director or Hampshire manager. I have had to give up and keep a poor quality product having had terrible service. I implore you, DO NOT USE THEM. The worst service I have ever received. read more