They did a great job . The service guys were so polite. I got a senior discount. The bill was…read moreaffordable.

Truss and son was very good on the work they did in sewer ian so proud of courtesy then another…read moreproblem came and they came right back and help me out trust me I wouldn't tell you no lie they are very good thank you Kevin for your help

Try them. I did. For cleaning outside air units for my church. They did a good job and trying…read morehard to get their business started in Nacogdoches. I am impressed with their work and pricing.

They are now McWilliams. Worst unethical company EVER. Lied about being a Daikin dealer. Then when…read morethey couldn't figure out what was wrong with my warranted 2020 unit wanted to sell me a new AC!!! I kept telling them it was the Thermostat. Finally called Daikin.

Air conditioner/heat pump they sold us has died twice in the first 4 years of ownership. Spent 2…read moreweeks in June/July without air conditioning while they tried to figure out what was wrong with the "main board". Now it is 17 degrees outside in early February and the system shut down due to a refrigerant leak. Not what you expect when you invest roughly $15,000.

Josh was very professional and cordial. He was very knowledgeable and fixed my leak very quickly…read more Good experience!

I would give negative stars if I could. My AC went out in the middle of the night and I called due…read moreto having used this company in the past. They scheduled for a decent time the next morning. Tech came out around 11 am and worked until around 3 pm. Cost me over 2000 dollars. 4 hours after he left, the ac froze up and quit working again. I called and was told dispatch would call me right away with an appointment (mind you, I was hoping that I wouldn't have to spend another hot sleepless night.) After an hour and having received no phone call, I called back. The answering service told me that they were at capacity for the night and someone would call me in the morning to set up a new appointment. I'm sorry, what!? I just paid a months wages to fix my problem and you can't be bothered to send somebody out because its 8:30 pm? So I can just be hot another night and day? Unbelievable. Don't believe their stupid commercial talking about "we're not comfortable until you are." I'm sure they are going to dun me for more money tomorrow to fix what they failed to fix today. I dont trust this company anymore and I urge anyone who cares to avoid these clowns at all cost! There are other options in the Lufkin area.

(Lufkin, TX) FANTASTIC small company and NOT like "the others". Connected with Mike, who found…read moretime to stop by and check out my system inherited from previous owner and not utilized in a couple of years. Instead of trying to sell me a system he listened and made his assessment and opinion after first checking out my system, ensuring components were in working order, then advising me to put in a completely different thermostat b/c the one installed was 20 years old, required software updating (which probably had never been executed over the years) and corrected some INCORRECT WIRING ISSUES A PREVIOUS SERVICEMAN from another company completed less than a month earlier. Mike and his partner worked right in front of me educating me with all the answers to my inquiries and actually steering me AWAY from doing additional work at that time telling me the parts I questioned were still in good operating condition and didn't need replaced yet. THAT NEVER HAPPENS! Usually, customers are gouged and met with astronomical new figures to put in new systems when you just might not need one. Both of these servicemen then informed me they desire to build their reputation on good, honest work and NOT taking advantage of customers. INTEGRITY FOLKS, INTEGRITY. The VALUE of their services rendered was very reasonable and didn't kill my pocketbook. Mike did inform me they DO have new systems and prefer to keep the local economy going so they use readily available parts here same day rather than have to order parts that could take two weeks. I am a new client of theirs and this isn't my first nor second rodeo. They have EARNED my future business and I look forward to their return this Spring when it's time to run a servicecheck and maintenance review for the summer hot heat season.

Called for leaking faucet and drain repair. After two weeks and two visits the drain was finally…read morereplaced. The leaking faucet was fixed but water shoots from both cold and hot water stems. When pointed out to the plumbers they said they couldn't fix that. While one problem was finally repaired they made a whole other problem and refused to fix. DO NOT call this company.

They responded quickly, did a great job and charged a reasonable price. They are on my call list…read morefor future plumbing needs.

Highly recommend! Responsive to customer concerns. Friendly technicians and goo communication.read more

Not sure where to start. We upgraded tonnage, No Tests were…read moreperformed even after installing the wrong unit, then bringing out the bigger one we paid for, and still no J Calculation test or any other tests. I requested that the Refrigerant line and drain line run parallel, so I could encapsulate them with solid plastic drain gutter, being that I expressed my concerns about any moisture under our Pier and Beam home. Still, they didn't do that, after replacing the wrong unit they installed. And there wasn't a pea trap installed either. The installation of the air handler was a horrible job, flashing sticking out, away from the new system. Yes, Brad seems very attentive. Each time he has been here, there is always a new fresh face. That says a lot about a company. What thru me, is that he's sending me an email to rate what they screwed up with a review? Don't take my word for it, check it out, when upgrading AC tonnage, what tests are needed before and after installation. Brad also said that, there is Moisture around the insulated Refrigerant line? Not only all inside the insulation of the Refrigerant line, but also the water drain line. For a pier and beam house, that's too much moisture!

Brad and his son were super nice and helpful. When I reported a problem with my A/C making noises…read moreI'd never heard before, they came in and right away knew what the problem was. A few checks and verified that it was a simple fix! They added coolant and used compressed air to blow out a drain line too. Since I'm on a fixed income they were very helpful with the costs too! This was my first time using Lone Star Air Conditioning and Heating but it surely won't be my last. I taped their business card right next to my A/C so if I need help again, their info is right there! Thanks Brad for going above my expectations with fast and friendly service!