I've honestly never had an experience like this before…read more Our kids had dental appointments scheduled, and the office canceled them because we didn't reply to an automated text message. We were never told that not responding would automatically cancel the appointments, and when we asked about the policy, they couldn't provide any paperwork showing we'd ever been given or agreed to it. The really frustrating part is that my wife left work early and drove all the way from Medford to pick up our kids, only to find out the appointments had already been canceled. Nobody called us, left a voicemail, or even sent a text saying they had canceled them. I'm a healthcare provider myself, and I've never seen a practice cancel appointments just because someone didn't respond to a confirmation text. Reminder texts are one thing, but canceling an appointment without notifying the patient is another. We wasted time, lost work, and our kids missed the care they were supposed to receive because of poor communication.

Dentists and care team are great but front desk staff routinely fouls up scheduling leading to many…read moreheadaches. If you schedule here, make sure you double check several times before appointment. They will change the appointment without letting you know. Even with appointment reminder card they filled out, they will say you rescheduled when you absolutely did not.​

As a parent I think it's actually more stressful for us than it is for our kids when considering a…read moredentist. Well I could not have been more pleased with this office, the staff and the doctor. We were greeted promptly and offered a tour. As a new patient, my daughter was given a welcome gift bag. The atmosphere was clean, modern and yet cozy. It really was a fantastic experience. Quick and efficient care, very thorough. We scheduled our next appointment already.

Removed three loose teeth, without consent from either me or my son, and then billed us $170 per…read moreextraction. The teeth were loose already, and were going to fall out naturally any day. This was medically unnecessary, traumatic to my son (as he didn't know what was happening), and possibly fraudulent. My son was shaken by the experience. When confronted with the bill, they refused to budge on the charge as "it was a procedure that was performed". Avoid this dentist office if you care about your children or your money.

I so love Dr. Cory Johnston and his staff! Had to have 2 crowns done. Not only was it painless it…read morewas done in a timely manner. I love that they were able to show me what they would be doing, from the 3D x-rays to the making of my crowns. I love they were concerned for my comfort and that I was aware and comfortable with what they were going to do, BEFORE they did anything. The final stage was sending me home with excellent verbal instructions (repeated to me at least 3 times so I would remember) of what to do for sore gums, types of food to eat and avoid for the next few days, and if I needed an adjustment to call right away. I can honestly say my gums around the the crowns were tender, but not sore and I am so very pleased with the end results! It made me a little sad to think, I'd only see these wonderful people only 2 times a year. For me that is a first. Love my forever dentist and staff!

We recently moved into the area and wanted to establish care with a great dental practice. They've…read morebeen great!

The kindness and quality of care at Grants Pass Orthodontics has been exceptional in our…read moreexperience. My son has been a patient for the past 2 years, and the office is always inviting, friendly, and clean. Dr. Erickson goes above and beyond for his patients and works so well with kids. We feel lucky to have him and his team in our town.

We were on vacation and my sons wife in his braces came out. I tried to get it back in, but failed…read more They got us in and did the repair free of charge. Super consider Orthodontist!

Dr Christensen and his staff are some of the most professional people I have ever dealt with in the…read moremedical field. Friendly, caring and they know their profession.

Never made it to the dentist, but his staff is rude, unprofessional, dishonest, and couldn't care…read moreless about your dental problems. If the dentist is like his staff, he's a loser too.

Dr. Ortiz is the BEST. Why is she the best? Because not only is she just a super fun, positive,…read morefriendly person, but she actually cares about nutrition and what your kid eats as a part of their overall dental health. She encourages an organic diet and knows about the Weston Price strategy. She has no problem with the fact that we deny flouride treatments and she sells xylitol products in her office. For this area she is the most forward-thinking dentist we have found. And my son loves her so he likes going to the dentist.

Took my 3 year old son into Grins 4 Kidz for his first check up on recommendation from several…read morepeople. Pam Ortiz and her staff are INCREDIBLE!! Not only do they very clearly enjoy working with children, but they went above and beyond making sure that my son had a good time while in their chair. I recommend this dentist office to anyone who is looking for a business that takes exceptional care of their patients.

I really like the dental office for children. The waiting area itself is amazing for my other…read morechildren to keep busy. Friendly staff as well. Taking my kids there today in fact. If I experience anything negative, I'll be sure to edit!

We have been going to this office for years before it was owned by Dr. dixon. It has gotten better…read moreand better. We love Tony in the office, an original from the past office. But everyone is so kind the assistant are top of their game. I love that after any dental work Dr.Dixon walks his pt out and explain to patients parents what is going on. The office had some beautiful remodels that make the office more bright and beautiful! I always recommend them for any peds work. My son is 17 and been at this office for 12 years and my 4 year old since 9months.

To be honest Dr Dennhey's bedside manner is not the best. With that said her dentistry is really…read moregood. Her number one concern is the child's health and safety. I feel very lucky to have a dentist that cares as much as her in our community.

I have never in my life written a bad review. The experience this morning with my sons first dental…read morevisit was horrifying. When sitting in the waiting room for a half hour- they apparently scheduled two appointments at 8 am - this dentist is telling a little 8 yr oldgirl how when she goes under she can't eat anything because she might choke on her throw up. In the most terrifying way an adult could speak to a child. I almost walked out then and should have listened to my instinct. Our turn and she lays my son down jams sunglasses on his face and blasts the light into his face. Proceeds to brush vigorously and tells me when his teeth bleed keep brushing very hard. He starts crying and try's to sit up and she holds him down and says not yet I need my mirror. Nope. That's enough. The assistant comes with fluoride - I say no- she says you have to - I say absolutely not. She says you can't come back then. Wasn't planning on it lady. It was an absolute nightmare. These people are out of their minds.

If I could give ZERO stars, I would…read more I have now come into The Grove Dental FOUR separate times specifically hoping to speak with the manager, and every single time she is nowhere to be found. I stopped by yesterday as well, and once again, she was not in the office. The front desk girls have been polite, and I specifically asked not to have them relay a message because I wanted to speak with the manager myself. The lady who wears scrubs in the back with dark hair is very polite "Sheena" I believe is her name so they are not an issue. I simply wanted to stop by when she was actually there and address my concerns directly. My issue is with the manager's complete lack of communication and availability. I wanted to speak with her about a payment plan for my veteran husband. I was told about this plan by my friend Jack Buck, and when I previously came in to discuss it in October, I was told it was only for "clean people." I'm sorry, but... I'm clean. WTF does that even mean? I deserve an actual explanation instead of being ignored. The last time I came in I peeped my head around the corner and she wouldn't speak with me because her husband was in the office. At this point, I'm genuinely confused as to when I'm supposed to be able to speak with the manager.

The front desk staff are fine, but the Dentistry is anything but professional. After being asked by…read morethe dentist if my wife got slugged in the mouth (!!!!) because of a broken molar, and other unprofessional comments to her as well, along with many other professional care omittances, we moved elsewhere. And I really dislike leaving negative reviews. But this one is earned. And three visits and still no cleaning? Pfft.

I looove Dr. Casey & his staffing! I love that Dr. Casey…read moretalks very slow and in quiet tones to make sure you're okay (if you have anxiety & or nervous about anything) very informational and gives you ALL the information about your appointment. He is very reassuring! & his staffing ladies are just so humble and such sweet gals, as well as his assistants~ they really make you feel comfortable and at ease.

Care was very good, clean professional environment. Just wish dentists wouldn't upsell their…read moreservices, now you need this now you need that etc. nice people.!