Excellent service !! The best Value in Austin. We will always conduct our business here.read more

After researching, reading reviews & visiting a few "seemingly" good jewelers, I made up my mind…read moreand I chose to do business with M.I. Trading. I felt they were above the others in every way. Other jewelers made me feel like they were doing me a favor even looking at the jewelry which I wanted to sell. Some others low balled me. I knew I found someone that I could trust when I went to M.I Trading. Moran did not rush me. He explained everything to me and was completely transparent, because he wanted me to make educated decisions. Nobody else even came close to caring about my business, never mind taking the time to educate me. At M.I. Trading, I had the opportunity to think about what I wanted to do, without any pressure ... and when I decided what I wanted to sell, Moran gave me TOP DOLLAR. I could not be happier that I found M.I. Trading, a company that I can trust.

Years ago I went to Calvins with a Kate Spade watch that needed links removed and they were happy…read moreto oblige. So I don't know the review that says that Calvins won't repair jewelry that wasn't purchased there. Last week I went in with a gemstone ring (*not* purchased from Calvins) that I wanted made into a necklace and they were happy to do it for me. I paid for the repair and a gold chain. When I went to pick it up, it was not what I asked for, but when I explained what I had actually wanted and clarified my thoughts, they fixed it for me very quickly. The woman helping me, Kathleen, was very sweet and I appreciated that she wanted to make sure I was happy before I left the store the second time. My piece wasn't a big-ticket item like their engagement rings or vintage jewelry, but they treated me with respect anyway. My request might have been less expensive at a different store (and they turned down my request to melt down another piece of mine to make a ring, because they don't do that in-house) but their customer service is top notch.

extremely rude and unprofessional sales staff person more concerned with her stomach than her…read morecustomers, dismissive of customer's taste and ideas, taking appointment late and being rude about it, getting up and going for food in the middle of the appt.

I went in with a heavy-ish 14k gold pendant I wanted melted into a ring. Brian himself talked to me…read moreabout the project and asked if the gold pendant was sentimental. No, I said, I just have it. Brian showed me a few ring styles to get an idea of what I wanted (I needed a replacement wedding band). He did a lot of pushing buttons on a calculator and let me know that I could order a ring from them and use the gold I had as credit. It would be the best deal, he said, rather than getting my gold melted down. So it wouldn't be the same gold from the pendant in the ring, but they would accept the pendant as a partial "payment." Sounds great! Brian ordered the ring for me and it arrived very quickly. The store held onto my pendant while the ring was on order and when I came to pick up, all I had to pay was the balance, which was really quite reasonable. This place was quite busy both times I went in, so I was surprised that the owner himself came out to talk to me. I would guess that he loves the custom jewelry making part of the job, because when the first person helping me heard that I was interested in melting down a piece to make something new, she grabbed Brian immediately. All of the other salespeople were occupied with selling the jewelry from in cases. Anyway, the attention I received was really quite lovely and Brian was super friendly. I'll definitely go back if I need something custom made.

As I long as I have lived in Northwest Austin, I am not sure how I managed to miss Avant Garde…read moreJewelers. On Saturday, when I was out shopping, mostly window shopping, I ran across Avant Garde Jewelers. They have some unique pieces and not the typical run of the mill jewelry pieces. I like that hey have petite pieces as well as more elaborate ones. In addition, they sell natural as well as lab created diamonds. I do not own in lab created diamonds but I do know they are growing in popularity because they test as a diamond and they have a significantly lower price point. After pleasantly chatting with Sydney for a bit, she created a two item wish list for husband. I am sure that the hubs will be rushing down to Avant Garde to fulfill my wish list. Not! He is still recovering from our 25th wedding anniversary.

I called several appraisers before finding Turtle. No one else was able to do the job and he was…read moreexceptional to work with. A true expert in his field, Turtle is someone who is incredibly knowledgable, honest and highly professional. A rare gem:-)

I must say that I was overwhelming pleased with service and willingness to help. We were guided…read moreand informed on many levels as to our next steps even if it wasn't with them. Definitely recommend!!!

Had a fantastic experience with Kimberlyn! She was incredibly friendly, welcoming, and helped me…read moreget exactly what I needed done in no time at all. Excellent customer service--I highly recommend asking for her!

Jasmine is awesome and so is the store , 2nd purchase here and more to come. Nice peopleread more

I wanted a necklace made using my mother's wedding ring. They made an absolutely beautiful piece…read morefor me!! Very elegant, simple. I couldn't be more pleased . I will treasure this piece! Thank you so much.

Always friendly and they keep it real. This place is not pretentious at all. They are honest, sell…read morequality items and provide good information. I needed a battery replaced and links removed so had a little time to chat while they worked. Great local business that we need to support.

Today I went into this Jared location to get some rings soldered together. I've been there before…read moreabout a year ago and had a great experience so I didn't expect anything different. Instead, I had an amazing time with Jeff/Jeffrey. He was very warm and personable with excellent customer service. He radiated joy and positive energy and it made my experience that much better. I'm kind of an awkward person and don't always talk to people in public but he made me feel very comfortable. I learned he is also a watch specialist and I will definitely be back to get one soon. Thank you for the great and easy experience. It made my day and will keep me as a future customer.

Upon entering and speaking with an associate Bernardo, I shared that I had purchased a watch…read moreyesterday from their South Austin store due to inventory availability and wanted to check to see the size difference with having one link removed. He checked the size for me and made the adjustment. When we determined it was too tight, I asked if he could swap it back. After he audibly scoffed with obvious frustration, he decided that he needed to check to make sure I truly purchased the watch from their store prior to replacing the link. In addition to that, he had an associate ask if he knew anything of a stone left in a cleaner and he responded unprofessionally and rudely. What an uncomfortable experience. The South Austin store is by far the better store for service overall experience. They are fantastic at that location. Make the 25 minute drive.

Hilderbrand Jewelers fixed two watches that another watch repair business told me (without even…read moreopening up the watches) would cost $150 or upwards to repair. I was shocked and very disappointed as the watches weren't even valued at that yet one of the watches had tremendous sentimental value. I then took them to another jewelry shop and they sent me to Hilderbrand Jewelers. When I brought my watches in the gentleman who greeted me took my watches to the back for evaluation. In a very short time, he came back and told me that both watches could be repaired for $25 each. They just needed to order the parts. I was SO happy!!! My watches were ready in just under a week and I couldn't be more pleased!!! I will take all my watch repair needs to Hilderbrand Jewelers in the future. They also had beautiful jewelry! When I picked up my watches I learned that this is a family owned business and it shows!

Oh my gosh I was quoted over a week at another place to get a ring repaired my great aunt gave me…read moreand h8lderbrand had it done in a couple hours same day for a fraction of the price! I will forever come here for any sizing or repairs. I was missing a small diamond on the ring and they had the right size in stock and everything. I have never seen such amazing service or same day. And not even just same day... I think it was about 3 hours... the last place I had a ring repaired it was mailed off for over a week and cost 3 times as much. Hilderbrand has gotten a life customer out of me. Also reminds me i need to take some other things in so ill add another review after those rings and watches!