The owner was very knowledgeable about not only gold but silver and miscellaneous jewelry as well…read more He carefully evaluated the many items I had collected from my mother's estate and then sorted them into groups depending upon their value. After spending approximately an hour evaluating the items I brought him he determined the value and wrote us a check in an amount that I felt was extremely fair.

It's always a pleasure to work with Moran! He's honest, knowledgeable, personable, and an attentive…read morelistener. He's also happy to share his insights about the industry and take his time to educate his customers so they feel comfortable throughout the process. I highly recommend working with Moran!

Years ago I went to Calvins with a Kate Spade watch that needed links removed and they were happy…read moreto oblige. So I don't know the review that says that Calvins won't repair jewelry that wasn't purchased there. Last week I went in with a gemstone ring (*not* purchased from Calvins) that I wanted made into a necklace and they were happy to do it for me. I paid for the repair and a gold chain. When I went to pick it up, it was not what I asked for, but when I explained what I had actually wanted and clarified my thoughts, they fixed it for me very quickly. The woman helping me, Kathleen, was very sweet and I appreciated that she wanted to make sure I was happy before I left the store the second time. My piece wasn't a big-ticket item like their engagement rings or vintage jewelry, but they treated me with respect anyway. My request might have been less expensive at a different store (and they turned down my request to melt down another piece of mine to make a ring, because they don't do that in-house) but their customer service is top notch.

extremely rude and unprofessional sales staff person more concerned with her stomach than her…read morecustomers, dismissive of customer's taste and ideas, taking appointment late and being rude about it, getting up and going for food in the middle of the appt.

Best Jeweler in Austin! Got a bracelet remade here, they did a stellar job and I love the final…read morepiece! They have been in Austin forever and are super knowledgeable about everything and are very educational about everything! Love them and can't wait to continue to use them for a long time!

Came in here this weekend to browse and look at some jewelry and me and my boyfriend were super…read moreimpressed with this store. Sydney was the sweetest and super knowledgeable! She pulled items for us to look at and educated us on the process of making custom jewelry. I would highly recommend this store to anyone who is looking for high quality jewelry or to custom make a piece!

I called several appraisers before finding Turtle. No one else was able to do the job and he was…read moreexceptional to work with. A true expert in his field, Turtle is someone who is incredibly knowledgable, honest and highly professional. A rare gem:-)

I must say that I was overwhelming pleased with service and willingness to help. We were guided…read moreand informed on many levels as to our next steps even if it wasn't with them. Definitely recommend!!!

Jasmine is awesome and so is the store , 2nd purchase here and more to come. Nice peopleread more

I went today for their advertised event with a "National Buyer" coming in for a 3 day buying event…read more I took an assortment of old jewelry for a valuation and offer for them to purchase. I had received an in person offer on the exact set of pieces around 12/1/25 when spot was around $4350, and had researched and received an offer from a national buyer that set a "minimum purchase offer" that was subject to increase after they did an in person inspection which occurred on around 12/28/25 (when spot approximately $4750). The LUDICROUS offer I received today was 66.8% of the local in person offer even though spot has increased approximately $1200 per ounce. The M Robinson offer was 57% of the guaranteed minimum offer from the national company even though spot has increased approximately $900 per ounce. The offer from M Robinson was probably lower than the most disreputable shady pawn shop in town would have made. I feel truly sorry for anyone who sells their scrap or unwanted items to M Robinson. I would feel comfortable saying that sellers with almost no research or expertise in this area can get SUBSTANTIALLY HIGHER offers and payments from multiple buyers both locally and nationally! Short story? DO NOT take your items to M Robinson unless you are willing to sell your items for half or less than reputable buyers will pay you. To be fair to M Robinson Jewelry I DID NOT see the face I should have seen to know if I was in the right place. I'm glad I didn't. My comment to him would not have been kind. Shame on you for taking advantage of your neighbors and potential customers like this. In the future if I ever see your face I will know I'm in the WRONG PLACE. I'm giving 1 star because negative stars aren't available.

Always friendly and they keep it real. This place is not pretentious at all. They are honest, sell…read morequality items and provide good information. I needed a battery replaced and links removed so had a little time to chat while they worked. Great local business that we need to support.

They were attentive and really listened to my concern about my watch. I has been working fine ever…read moresince.

Today I went into this Jared location to get some rings soldered together. I've been there before…read moreabout a year ago and had a great experience so I didn't expect anything different. Instead, I had an amazing time with Jeff/Jeffrey. He was very warm and personable with excellent customer service. He radiated joy and positive energy and it made my experience that much better. I'm kind of an awkward person and don't always talk to people in public but he made me feel very comfortable. I learned he is also a watch specialist and I will definitely be back to get one soon. Thank you for the great and easy experience. It made my day and will keep me as a future customer.

I wish I had read the reviews. When we came in to have ring cleaned associate "Divina" (one who…read moresold ring and I had unsettling experience) was acting completely inappropriate she actually crawled in between my fiancés legs and he said he was so uncomfortable. Then she kept saying he was just like her husband and that she's the one who picked out my whole ring but I did that myself

THE RUMORS ARE TRUE!! This is by far the BEST experience I…read morehave ever had in a jewelry store. Jason works the bench and came out to personally help me with setting a loose stone my grandmother gave me before she passed. He was extremely helpful and patient with me, answering all questions and more. I have a feeling I will be coming back for a long long time!

HILDEBRAND Jewelers is the BEST! The service is…read moreincomparable! We recently brought an old diamond ring setting to the store for restoration and updating. Van made several suggestions for replacement of the missing solitaire. In less than an hour's wait, I left the store with a resized, magnificent ring that looked brand new! We cannot recommend HILDEBRAND JEWELERS highly enough!