** I Feel Taken Advantage Of -- Deeply Disappointed**…read more I'm heartbroken and angry after my recent experience with J & C Auto on Bright Star Rd. in Douglasville. I brought my car in to have the front bumper replaced, and was **never told** it would cost an additional \$1,500-\$2,000 to have it painted. I was in constant contact with Juan (owner's son), and I totally feel as if he took advantage of me. When I arrived to pick my car up and saw that UGLY bumper, I was floored! And oh, he was VERY apologetic for "not telling me" the bumper came primed AFTER I'd already paid them \$1,100, but made zero effort, ZERO attempt to make it right and retain my business. He had the nerve to say out of his mouth, "Ma'am, we wanted to do our best to save you money and get your back to you as soon as possible." What??!! I am no dummy. I know what primed means. I know that many exterior car part replacements come primed, which is why I texted Juan while they still had my car to request a quote to replace my passenger-side mirror and SPECIFICALLY asked for a bottom line that includes the cost to paint it which, by the way, was a ridiculous amount! He actually tried to tell me it was that expensive because they have to 'program' it. Goodbye! What hurts even more is that I truly believe I was treated differently -- and unfairly -- because I came in alone as a woman. I had taken my car here once before in 2024, but that time my ex-husband was with me. The difference was night and day: the communication was clear, the pricing was fair, and I felt respected. This time, I felt dismissed and misled, like I wasn't taken seriously or worthy of the same transparency. No one should be made to feel like they're being taken advantage of because of their gender. I trusted this shop, and now I feel completely betrayed. Ladies, beware. Spend your hard-earned money at an auto shop that sees you, respects you, and won't prey on your ignorance or your wallet. Do better, J & C Auto.

I have been taking my car to J & C Auto for over 10 years of service. I drive a 25 year old car…read morethat has limited mileage on the vehicle. The lead mechanic/owner is very good at fixing what immediately needs to be fixed and outlining what has more time before it needs to be addressed. This helps me managing repairs over time instead of being hit with an astronomical bill. Most shops try to get you for every bit of work they can get in while they have your attention. J & C is not in the business of fixing every item that needs repair on your car if there is life on item they will make you aware and let you determine if you want to move forward. Being honest and truthful goes a long way with me. J & C auto displays this character.

I called this company when they opened, around 8:10 am to see if they could tow our truck to their…read moreplace to take a look at it. They said that they had an opening that our truck can be seen. They said the tow truck was on another call and will be on it's way to me. It is now 3:35 and I have yet to get a call saying the truck is on it's way to my house. Thank goodness I was not on the side of the road waiting for them. I ended up calling another tow company and they are on their to us now and will be here in less than 40 minutes. The pick up and drop off is in Dallas where the company's address is. I was referred here by a neighbor and now I am upset that I have wasted most of the day waiting for this company when I could have gone with another auto body shop.

Brought two cars to this place three times. The first time they did engine work and failed to plug…read morein the airflow sensor, which made the car run incorrectly. The second time they replaced the AC compressor but failed to fill the AC unit with the correct amount of coolant. The third time I brought my car to them they had it for almost five days without looking at it. I brought the car to them because I was getting three engine codes, I needed an oil change and tire rotation. On the fifth day after I found out that they hadn't done anything, I told them to leave the car in front of their building and I would come to get it. Three hours later I got a call from the owner telling me that the car had been fixed. The owner Jason, told me they changed the oil, rotated the tires, and took care of the codes. He also told me that the car had very little oil in it. Dallas Automotive Repair was the last place to change the oil, they never put new oil in the car after they drained the old oil out. I drove the car for months with almost no oil in the engine because they told me they had changed the oil and I had supplied the oil and filter. They never rotated the tires and I'm still getting three engine codes. Never again will I go to this place, definitely would not recommend.

Not sure of their work but the quote I received of 330.00 was more than double from other offers I…read morereceived to install an alternator.

First and foremost I must say these guys do stellar work as Ivan completely transformed my front…read morebumper damage to showroom condition, Ivan is a very talented guy. They dont accept credit/debit cards which essentially was my only gripe and I will definitely use them again in the future.