We had what is, in my opinion, the strangest move in history. The only thing that went well was…read moreKato Moving. We had to go for the full spa treatment - they packed us, moved our stuff into storage, then move it out of storage and into our new home. The staff were all great from start to finish. The best part is that all the actual movers enjoyed each other and got along well. Imagine being a mover and having to carry a china hutch with your office enemy. Not at all an issue with Kato Moving! Were there a few issues with the move? Sure, but what move goes off without a hitch? One issue with Kato Moving is that they were not great at labeling boxes. Most boxes from the basement were just labeled "basement" despite there being five different rooms in the basement (two storage rooms, one mechanical room, one office, and one bedroom). If they had been better at labeling boxes we would have had an easier time knowing where a box went in the new home. The second issue has been a bit more costly. One of the movers took apart my Ikea bed for moving. Please know that Kato Moving insurance does not cover any particle board furniture. The problem came up when it was put together again at our new home. One of the side rails was jammed together too roughly. That has resulted in the side railing splitting and falling apart. Unfortunately that means I have to buy a whole new bed since Ikea doesn't sell parts. When moving our family motto has always been "Beds are the last thing on so they are the first things off!". If you have two trucks for moving have the furniture on one truck and boxes on the second. Request to have the furniture placed first. Then the boxes can easily go into the correct rooms.

So tired of dealing with the incompetence of this moving company. My stuff has been left in storage…read morefor almost 4 weeks now and 2 weeks past the window for arrival. They have been making "plans" but nothing is actually happening. All we're getting is wishy washy ideas and saying "sorry, we're working on it", let alone the fact that we have to call them or else there is no communication. I JUST WANT MY STUFF!!!!

I wouldn't recommend storing anything here. I got behind on my unit and I received a certified…read moreletter in march saying I had till may 4th to pay $190.00 or on may 5th my stuff would be auctioned off. On April 6th I called and paid $200.00. Talked to one of the workers on the phone used my card and paid. The man never said I owed for late fees or anything. Therefore I thought I was all caught up. mid may I go to put some stuff in my storage unit and everything was gone. Had I of known I owed anymore I would of payed it, but since the gentleman who took my payment didn't say anything I thought I was in the clear. There were things in there that can never be replaced from family members who have passed and such. Now they are lying and saying they told me when I called. They are shady and liars! I'm filing a claim with the courts against them.

Location is great. Close to town but still quiet so can get in and out. Lots of layers of security…read moreand there is good visibility from where you park, in the loading bays and in the building. When you are there alone it feels pretty creepy. But it is safe. There is nice music playing throughout. The bathroom is clean. If you can actually be there when the lounge is open, it's pretty nice.

If I could give this place 0 stars I would they are constantly raising the rates all the insurances…read moreand fees and I pay on the 5th every month and I get bullshit emails and calls, I've received robo calls from them about payments when they were left in box on the 5th