So over all I've never had a bad issue with this company. I haven't gotten to any accidents so I…read moredon't know how it would have been with their full service. However, once I needed to cancel . The man named ruby helped me and make the process very easy . Was really informative and helpful. If you ever need help I'd recommend Rudy and his extension is: ext 11421

The people that work here are negligent and don't follow simple instructions ! I had tried to…read morecancel my policy over the phone June 26 2026. The first time I called they were trying to send me a form to sign over the phone but they agent said it wasn't going through for some reason he tried to send it to me via email and text. So the next option was to drive to the office to sign it in person. So I did that. Unfortunately I didn't take a picture of my form . Fast forward 3 months later and I'm still being charged because they never sent the insurance company "Safeway insurance my cancellation form" I called back to have them send my form and they said they would once again they did not! Now today September 28th 2026 I called to get them to send it to the insurance company and to me. Same thing the "agent was having trouble sending it" so I had to THREATEN to FILE and complaint with California department of insurance and now finally after 4 months ADRIANAS INSURANCE has followed my request. On top of all this the insurance company "Safeway insurance" is telling me they may not be able to give me a refund since it's been so long. Avoid this insurance company terrible experience I have never experienced this before I've cancelled many policies and they all have been cancelled the same day

Mike is an exceptional agent and his staff is helpful and knowledgeable. They are always quick to…read morerespond and supportive!

I needed a quote for auto and rent insurance. I called several places and received subpar customer…read moreservice, long hold times and left with unclear quotes even through email. I called State Farm (Mike Gaumers office) and spoke with Debbie. I will absolutely tell you her customer service was impeccable. Not only was she professional and personable she took the time to be detailed and thorough. She ensured I truly understood every aspect of what I was requesting. She's extremely knowledgeable and kind. The customer service that is very rare to find these days. You know if you are working with Debbie you will get fast and efficient service, no hold times. And most of all she doesn't treat you like you are just a number! She builds a foundation with her consumers.

If you need a dedicated, attentive, professional and respectful agent, ask for Tanner. He has…read morehelped me handle all of my insurance concerns since I switched over to Mercury a year ago. He responds to emails right away and will return your calls within a few hours unlike other insurance agents that I've dealt with in the past where they never call you back. Choosing Kessler and Tanner have been the best decision I've ever made. Would recommend them 100/10.

This is directly aimed at the "helpful" representative (Cynthia). I think that was her name anyway…read more I called this company today 9/2/26 around 3:20pm in the hopes of a little compassion and understanding, considering we're on the hunt for auto insurance. The individual I spoke with was not compassionate about our situation, although it's a lose-lose, a little kindness and compassion would have been very appreciated. I was met with judgmental remarks from her, as if I don't already understand the situation. "I'm well aware", was my response to her rebuttals and out-of-line comments about our situation. Do better as a human, Cynthia. Do better as a person who needs to be trained and educated on proper phone etiquette, and again compassion, which was warranted, but not received, unfortunately. She ended up hanging up on me in a desperate attempt to get rid of me. Hanging up on a potential client is also not proper phone etiquette. I never once became aggressive or rude, I just simply asked her to remain focused at the task on hand and I didn't need her comments about OUR situation, or her very out-of-line comments. I truly hope the call was recorded and I hope management takes this review seriously because this should never happen to another person seeking help from their business! Addendum: my call was made to your business at 3:22pm yesterday. I don't think you have my cell number, which would have been provided to you had you requested it in a private message. I absolutely did call, how would I randomly know your employee's name otherwise? Oh, and yes, I was abruptly hung up on. I never became rude, defeated absolutely. I would offer you to research a little harder, a call around 3:20-3:22 9/2 and listen to the call yourself. My name is the same as what I presented to Cynthia. Otherwise, I'd be more than happy to email you.

Spoke with Stella here at Aslop Allstate for help on a policy and after taking down my information…read moreshe promptly returned my call with clear answers. Very happy with her service today. 9/23/26 Monica G.

To whom this may concern: I would like to share my deepest appreciation for Agent Misty Torrez…read more She gives me her undivided attention with my home owner and auto insurance needs. She is very knowledgeable and patient with me. Having her as my agent, I am very blessed that Misty makes it much easier to understand the inns and outs of the technical involvement to assure me that I am getting the best rates. She totally goes out of her way to go the extra mile for me. I Like most people want that comfortable security of working with a Agent who is a professional in her expertise of her field. So All State you have to know that she is on the job. A huge thank you for hiring her. I have been very satisfied with Misty for the past 2 years now. I also have plans to hang on to her for my future needs. Thank you for this opportunity to share. James A. Line a Happy home owner in Atascadero Ca.

Had the opportunity to work with Mayra. I walked into the office for the first time, and Mayra was…read morethere to greet and assist me. The entire process was transparent and no pressure was put on me. I even had a few days to think about my decision. Shopping for insurance is always difficult but Barranca Insurance made it as smooth as can be.

Veronica assisted me in switching my auto insurance policy for 3 vehicles. She was helpful and…read moreprovided me with great service and found the deal.

I am a Hartford customer and ended up in a pinch when the state of California said that they never…read morereceived proof of my insurance for an accident in which I was involved a few months prior. Unknown to me until I visited the Riverside DMV, my license was suspended until I could provide this proof during the time of the accident. Fortunately, I found AIM close to the Riverside DMV. Even though they weren't my current broker (I had originally obtained the policy through an online broker), I signed over my coverage to their brokerage and Marilyn was able to assist me immediately in obtaining proof of insurance from The Hartford. Proof in hand, I was able to return to the DMV that very afternoon and get my license re-instated and renewed. I could not be more grateful or satisfied with their customer service. It's also nice to know that my broker is just a town over instead of some online entity that's in the Midwest. I highly recommend them.

Charles was able to get me a lower quote on my commercial auto than I was paying with my prior…read moreinsurance company. He was very knowledgeable throughout the process and made switching very easy. He is also quick to respond to all my questions. Highly recommend!

Let me tell you, this place is BUSY! Don't let the crazy lines fool you, they move quick. I think…read morewe got there about 11am on Saturday. We waited in the first line maybe 2 minutes, and the 2nd one for the service provider we needed about 15 minutes. Once we got called and met with our service provider, he was nice, and very knowledgeable. Made the experience to change the car title super easy.

I accidentally locked my keys in my car. I called AAA towing for a lockout request. After waiting…read morealmost an hour, I finally got tired of waiting and broke a window to get my car keys out. AAA really is fast and responsive, and they should be commended!

Great agents. John has done very good for me over the years. He has done all my rental properties…read moreand my personal insurance .

I have been with Supreme Choice Insurance Solutions for approximately 10 years. Each time I needed…read moresomething, John Hunt was extremely professional and handled what I needed promptly.

I have been a customer of Delaney Insurance for more than 20 years. They have always provided…read moreexcellent service for my numerous insurance needs. James H.

I have with this agency most notably Bill Furtado for over 20 years. Superb service from Bill…read more Always on point. He will send me emails frequently requesting updated information to get me the best rates. Multiple policies on cars for my whole family over the years. A simple email and it's done. My daughter recently relocated to Upland for a job advancement. The first call for insurance was to Bill. I told her it wasn't worth calling another agent. If you need insurance call Bill Furtado, simply the best.

One of the best companies and agents I have had. Always advising on our behalf. I have both…read morepersonal and business coverages and am totally satisfied

I just wanted to reach out and tell you how happy I am that I went with Angelica and your team for…read moremy car insurance. I just signed up two weeks ago and unfortunately got into a bad accident yesterday. Your team (Angelica) has been so helpful during this process. She has gone above and beyond. She has explained everything in detail and has been so helpful. My family is very lucky that we switched in time to your team. Even ABS Collision Center has been in contact with you guys and everything seems to be moving along smoothly. Thanks for the great job training your employees and having great relationships with body shops.