I absolutely love this place. Most of the meals are very good. The people who work here are very…read morefriendly and helpful. I have lived here for four years and do not want to move any place else. We have lots of activities and can watch movies and sports events in the activity room with other residents. The pandemic was very hard on all the residents but we never missed a meal. I met the love of my life at this institution and we got married. The wedding was held in the courtyard and all of the residents attended. DDL

I am a former resident but wanted to write a review to say just like all companies you will have…read moreproblems but i experienced very few living here th management , MichelleRingowolski was awesome very personable and easy to talk to she does all she can within her power to make the residents happy and the maintenance man JaredRoberts is also the same as well as very pleasing to the eyes if i may say i enjoyed my apartment which i was pleasantly surprised to have service like a hotel, towels and linen when you mov in just like most places I moved because of the cost of inflation other than that i would have gladly stayed.

I have a very good friend who is living at Auberge because she has Alzheimer's. The ladies take…read morevery good care of her. She always gets her medication and she loves the food. They give her showers and change her cloths. They also do all her laundry. They make sure her bed is clean. They are always checking on her. They are always very nice to me whenever I am there. My friend always wants me to eat with her and Auberge people always set a place for me. They have many things for the patients todo To stay busy. They have a hair Salon and a steam room. They have Bingo and I forgot which day. They have movies. They are always Entertaining the patients. No one wants to see a person go to a place like that but if it has to be this is a great place. They treat everyone with a lot of respect. My name is Harry.

Terrible place! Our elder isn't changed or even checked on many nights. When our camera is turned…read moreby staff and request they turn it back they yell/swear and tell us they don't have to be recorded. That is BS because we pay a lot of money and it is our right to record everything! The worker that did this was confronted and he got in our face while screaming/swearing, in front of a supervisor. Nothing was done expect he couldn't go into our elders room. He has stated that he does this in every room, etc. Many times during changing his diaper isn't changed they just check the cath, etc. Some staff are requested to change our elder and they come in and tell us they are on break. WTF! At night workers are in t he day area on their phones when they should be cleaning or checking on elders. No reason they need to sit on their butts while working. This place is terrible for what we pay!

I have a loved one that has Parkinson's and Dementia so I has faced last September 2020 with…read morefinding a facility to meet his care needs. I chose Brookdale Senior Living/Capital Drive - Brookfield for his long term assisted living care. I was impressed with the intimacy of the facility because they only has 24 residents and they specialize in Dementia Care. Their staff is caring, attentive and they get to know each persons individual needs. They know my voice when I call and they are respectful to both his needs and mine as his caregiver - Are they perfect NO - Do they make every effort to take care of any situation and communicate - YES - If I had to do it all over again I would still pick Brookdale - Their Staff is the BEST

Our family's experience with Brookdale Brookfield Woelfel Road over the course of nearly four…read moremonths (summer-fall 2025) was mixed. While there were some positive aspects, significant concerns about staffing, communication, and quality of care ultimately led us to move our mother-in-law to another facility. On the positive side, the food was very good. Residents were offered choices and could eat in a restaurant-style setting, which she genuinely enjoyed. Additionally, some staff members were exceptionally kind and went above and beyond in their care. However, there were consistent issues that impacted her well-being. Planned activities were frequently canceled due to staffing shortages. Because she is not mobile and requires assistance to attend activities, she often depended on staff to inform and help her participate. Without regular family advocacy, she was not consistently included. About a month into her stay, she was moved from a shared dining table with other residents to sitting alone--this occurred on her birthday. Given that she was adjusting to a major life transition and grieving the recent loss of her husband, this change was especially difficult. During her stay she was not consistently being taken to meals and lost a lot of weight in a short amount of time. We also observed concerns with staff presence and responsiveness. At times, staff appeared disengaged, sitting on phones or eating in common areas, making it unclear whether they were on break. Staffing levels seemed particularly limited during evenings and weekends. More concerning were issues related to personal care. During her stay, she lost 10 pounds and experienced multiple UTIs. There were several occasions when my husband arrived in the morning to find her still in the previous day's clothes, in wet incontinence garments, and with soiled bedding. While staff sometimes stated she had "refused" care, we were not confident that consistent or sufficient efforts were made. The call button system was also problematic. It required residents to hold the button down for an extended period before activation, and response times were often delayed. Some staff members were unfamiliar with how to properly reset the system so my husband had to show them how to use it. Although we requested the simple old style call button, we were told none were available, despite observing newer residents being given the old style buttons. We also encountered issues with missing personal belongings. A gold chain was replaced with a non-gold one, and a new TV remote went missing. Additionally, our mother-in-law reported that a staff member asked her to write them a personal check, which we immediately reported. Another resident nearby also reported missing cash. As her condition declined due to UTIs, she required the use of a Sara Stedy transfer device. We had to purchase this equipment ourselves and train staff on how to use it, as they had not received prior training. Eventually, we were advised to move her to memory care for more support, but instead we chose to relocate her to another facility. Since moving, her condition has improved significantly. She has regained strength, is walking short distances, maintaining her weight, bathing regularly, and is consistently dressed and cared for. While there were some compassionate individuals on staff at Brookdale, our overall experience did not meet expectations for the level of care being provided, especially since we were paying for the highest level of care. In speaking with long-term residents, we also heard concerns that the quality of care has declined over time.

A very large assisted living complex with a rich variety of social activity and entertainment…read more Well staffed, well maintained, very attractive environs. Ample parking, but it's such a large place if you're visiting for a specific event you should make sure you know ahead of time exactly which entrance you want.

My parents were residents for many years and had few complaints. However, whenever I have had to be…read moreinvolved with accounting my experience has been terrible. Since my father's passing (after my mother was already gone), I have been struggling for eight months with the accounting department. For one thing, they didn't close my father's account (under Alexian's contract) with Time Warner Cable and I had to deal with TWC directly in person to do so. They also sent an unauthorized debit to a closed bank account, incurring overdraft fees to me. Meanwhile, Alexian owes me money at this point for overbilling by their own admission, but they still haven't repaid me. My emails and phone calls are not returned by the ever changing staff, promises are not kept, and the whole situation has been exasperating. The administration is very disorganized and completely unprofessional. I can't believe I'm still having to deal with this so long after my father's death.

I was happy with the care my mom received at the Congregational Home after a fall she had. She was…read moreonly on the rehab floor. The CNAs were very good with her. One even sat with my mom when she could sense my mom was feeling very down. The HUC on the rehab floor is Fi and she is amazing. She has everything scheduled for you before you know you need it and has transportation to and from appointments as well. All of the staff was very friendly and easy to communicate with. If a loved one needs rehab and Congregational Home is a choice you have, choose it.

After asking around for suggestions from friends. We knew that The Congregational Home was the one…read morefor us to use. They are very accommodating the with the transition from day 1. Everyone from the front office to the servers in the dining room Treat you like family.

Care tucked caregivers were stealing wrong messages were given food was often cold. Not much to do…read more Not a quiet atmosphere

From the owner: Riverview Village Senior Living is a charming residential care home situated in Menomonee Falls,…read moreWI. We provide loving, compassionate care for aging seniors in a family-style home-like setting. At Riverview Village, we pride ourselves in the care we give our residents, and the reliable and considerate service we provide to our families.

As a visitor, I was not greeted or directed. I stopped at the nurses station to ask for directions,…read moreand at my first, and subsequent visits, I found the unit clerk(?) eating her lunch at her station. On a later visit I found the visitors log as I was leaving the building. There is a relative lack of concern for patient privacy as the doors are frequently left open without a drape obscuring the line of sight to the patient from the hallway. Attention to the patients needs seems to be less than rapid. Dietary preferences are paid little heed. Would I want to stay here? I could find better choices without great effort.

During the Covid 19 outbreak none of the residents who live here wear a mask except for me. I have…read morea compromised immune system and it is upsetting that in the public areas none of the residents are wearing a mask. What's even more concerning is that the staff is supposedly required to wear masks which is a joke. I've only seen a few of the receptionists have a complete face covering. The rest of the employees do not cover their noses if they even wear a mask at all. This is supposed to be a senior residence and people who live here are at the age where they are more Susceptible to getting the virus. Obviously this has not been a concern for the staff who are mostly temporary workers. I have a masters degree in business and I know staffing is an issue currently. Unfortunately it goes even further where the food being served is lacking to say the least. I have spoken to the food director and she said she was having not only supply issues but also staffing issues. She told me she has changed the supplier but it's still not getting the quality of food that she used to get. They are also serving less and less portions. I'm lucky if I get a quarter of a cup of soup. Yet everyone is still charged the same price as before only now you get smaller portions and poorer quality.

I stayed at the Arboretum from June 2021 to March 2022 for rehab following complications from brain…read moresurgery. I needed rehab and the rehab department was in a period of transition. My initial PT evaluation was delayed. I was told I would never walk without a walker by the head of the PT Department! It was very discouraging. Today I walk without the need of a walker. In the office, the Arboretum had access to withdraw payments from my checking account. At one point, I was down to under $40 in my account because of their error. They refunded me the money in the form of a check and the check bounced! Their office staff was totally incompetent. I would not recommend the Arboretum for anyone.

We have loved living in the woodland Apartments. We first moved in beginning of 2020 into a 1 Bed 1…read moreBath unit and upgraded the next year to a 2 Bed 2 Bath. Both Units where clean and comfortable and we can't complain about anything. We enjoyed living in those apartments due to their great location and great amenities! We never had Problems with neighbors and Staff. We were totally satisfied with their service and fast response to our questions and maintenance requests. The staff, specially Kristen helped us a lot in finding a perfect apartment for our growing Family. We didn't want to leave the woodlands because of our positive experience with them, so we decided to move out into a bigger apartment run by the same company (Fiduciary) as the woodlands. We are happy we took this decision since the service stayed as amazing as it was at the woodlands. We had a great living experience. Thank you again!

Amazing office staff. Office staff is always willing to help and go above and beyond. Maintenance…read morerequests are done in a timely manner. The property is pet friendly!