Our dog was enrolled at Embassy Veterinary Center, Emory Road location, for 2 1/2 years. We used…read moreVeterinary medicine care, boarding, and daycare. In the not-so-distant past, our dog was spending time at daycare. In the early afternoon, I received a text message from an employee (not management), stating an employee attempted to physically redirect my dog from humping another, and my dog bit them. The message included, "I discussed the incident with management and your dog is no longer welcome at daycare". With such an accusation as this, I was astounded that Laura/Officer Manager chose not to call me and offer a face-to-face discussion. Rather, I received such an insensitive update from a staff member, via text. The next day, I spoke with Laura via telephone regarding Embassy's dog bite policy. From the onset, her lack of professionalism and disrespectful tone toward me, spoke volumes. She flippantly responded, "I don't have the policy at my fingertips, I cannot recite it verbatim, and policies frequently change".
The following day, I spoke via telephone with Mandy Swartz/Operations Manager of Emory, Westland, and Lenoir City locations. I asked valid questions; what time did the alleged bite occur, who was bitten, was medical care rendered, were there any witnesses, what type of training did the employee have, how long have they been employed, what part of my dog did they physically grab to redirect him, did anyone review the daycare yard camera footage to get a clearer understanding of the incident? Of those inquires, Mandy Swartz told me; the employee chose to remain anonymous, no skin was broken, no blood or fluid noted, and no medical care was rendered. Further, she stated the daycare yard camera does not replay footage. Why have it in place then? None of my other concerns were answered/resolved. In an effort to substantiate my concerns, I sent a detailed email to Mandy Swartz. A week or so went by with no reply; I sent the email a second time. Again, she made the conscious decision to ignore me, the consumer. I called the Westland location and left messages twice with staff, and again, she lacked moral courage to reply.
In my humble opinion, reviews are intended to provide honest feedback on businesses in which potential consumers may be interested in. Before my husband and I enrolled our dog at Embassy Veterinary Center, Emory Road, we read reviews, spoke with neighbors, and this business seemed reputable. Unbeknownst to me, several of the 5-star reviews submitted were by Embassy employees, to include the Operations Manager, Mandy Swartz. Additionally, management responded positively to the employees reviews. This practice is unethical, deceiving to the consumer, and unprofessional, to say the least! These individuals who hold a title of management, have absolutely zero integrity. The incredibly high staff turnover rate of the front desk/daycare employees is a true reflection of the inept management, at so many levels. My husband and I are extremely grateful to all the employees who cared for our dog. Each and every day he was under their care, they displayed compassion, integrity, and always a smile on their face. They have all left this place of employment, and we could not be happier for them. Lastly, there are too many other daycare/boarding businesses in the Knoxville area to choose from. Embassy's number one concern is money, not the consumer or employees! Thank you!
