I give Highlands Pet Resort 4 Stars, but considered dropping to a 2 or 3. I hope this is read by the owners.
The facility is in a beautiful setting. It is clean and well cared for. The two guys I met are just great - they love dogs, very friendly and just the type of folks you feel safe and confident with when leaving your dog. They treated my dog very well and as any dog owner can tell you - you know immediately from your pet's reaction that you are dealing with genuine love for dogs.
I don't know what (if anything) happened. I am also not a vet and cannot say for sure about cause and effect, but I know my 3 year old Lab very well and know what works and what does not work.
When we arrived we had two packs of our dog's food. The guy who received her seemed somewhat surprised that we were bringing food. We picked up our dog at 7pm.
By the time we got home, our pet began with severe diarrhea. She kept us up half the night and needed to go out frequently. At one point she was unable to control herself forcing a house cleaning at 2am. The problem lasted until the morning when her digestive system has been completely emptied.
Okay... maybe a virus, I don't think so. Her temperature was normal and there was not vomiting.
I have previously seen this in my dog two times. On both occasions it was the result of giving her food for which she was not accustomed.
Again, I don't want to pin something bad on what seems to be very competent and real good folks. However, I do not think I am making a mistake. My dog either got a hold of another dog's food, my instructions were not followed, or one of the guys with all good intentions gave a treat that did not sit well. The reason I left the food is because I am aware of how my dog reacts - perhaps I should have impressed this more, yet they too should have been more careful.
So, in the future please consider the importance of what is being fed to a pet. With that said, I would in a second bring my dog back. I do think that this is a quality boarding and day facility. read more