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Highland Memory Gardens

5.0 (1 review)
Open • Open 24 hours

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4 months ago

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Dignity M.

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Johnson Funeral Home & Cremation Services - Lake Charles - arrangement room for johnson funeral home
4321 Lake Street
Lake Charles, LA 70605
p: (337) 478-8687

Johnson Funeral Home & Cremation Services - Lake Charles

(3 reviews)

Our family member had prearranged & prepaid her funeral and we feel that the funeral was not 100%…read more The director told 6 of us there would be a free obit (2line) in the newspaper-he lied when we questioned him, we were told the newspaper no longer offers that. The burial was the worst I've ever witnessed. It was set up under the patio at Prien Memorial Cemetery. The hurst went to the grave that was undressed-no canopy, no green rug-4 sheets of plywood with dirt , no skirt around stand, visible hole, pile of dirt uncovered, tractor next to the grave. I have 2 other issues, but they are minor compared to these. I spoke to the mgr of Johnson's that stated they would return my call -it's been a month.

They handled my sister's funeral. A friend thought people could go on Johnson's website and donate…read moremoney towards a funeral. I couldn't find anything like that so I asked the man, Stephen Schindler, who was helping my mom. He said yes there's websites like that. I asked if Johnson's did that not other websites. My mom went up there to see about the death certificates a week (or maybe 2 weeks) after my sister's funeral and they didn't have them. A secretary said they typed the wrong social security number on it and it wasn't Johnson's fault. I don't know who they were but it wasn't Johnson Funeral Home. Stephen did come out and said he saw the mistake so he rejected it and ordered new ones. We were there on a Tuesday. We were told the new death certificates should be in the next Monday or Tuesday. Three days later my mom gets an email from a lady name Missie saying my mom had to okay the new death certificate. NOTHING HAD CHANGED! My mom didn't reply because we were told there was nothing to worry about and the mistake wasn't Johnson's fault and new certificates were ordered. Monday Missie called and said the death certificate hadn't been approved by my mom and new certificates hadn't been ordered. There should have been communication between Stephen and Missie way before I texted Stephen. I texted him after getting the message from Missie. We were even at Johnson's on the Sunday before Missie called us Monday. Still Stephen didn't say anything about approving the certificates. There's a lack of communication with the employees and then with the customers. We finally got the death certificate 3 weeks after my sister passed. Stephen didn't even ask about the flowers that go on the casket. So my sister's casket didn't have anything on it. It would have been nice to be told or asked about something.

Highland Memory Gardens - funeralservices - Updated May 2026

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