If you want trouble with your pond, call Holly Days. They will cause it, try to fix it, fail, and…read morethen blame you.
Below is the full record -- my original review, their public response, and the facts. Judge for yourself.
I originally posted this experience on Google. Rather than resolve anything, the company responded there with the false claims addressed below -- so I am sharing the full record here as well.
My original review (four months ago, after months of being ghosted):
If you want to be lied to, gaslighted, and disappointed -- call these guys. Chuck and the team pierced my pond liner and, despite admitting fault, failed to fix it after three attempts. Instead of actually sealing the leak, they secretly ran a water line to the pond to keep it full automatically. I only found out after my water bill spiked and the constant underground leaking caused my patio pavers to buckle. Now that the damage is undeniable, they are ignoring my calls and claiming no responsibility.
Their public response, in summary: They claimed the leak appeared "weeks after" the cleaning, that the liner was simply old, that they recommended a full replacement, that the automatic fill line "was discussed prior to installation," and -- after visiting our backyard uninvited in response to my review -- that the real problem was our "negligent care" of the pond.
Now the facts:
The pond began losing water immediately after their service. Not weeks after.
The fill line was never discussed. We learned it existed when our water company contacted us about abnormally high usage and asked if we had a leak. That is how we discovered a water line had been run to our pond -- from our utility, not from Holly Days. Ask yourself: if we had knowingly approved a line pumping water into a leaking pond indefinitely, why would the bill have surprised us?
They never recommended a liner replacement. What actually happened: they came out multiple times, attempted repairs, and acknowledged responsibility -- right up until the fix proved difficult. Then the story changed and the ghosting began.
Most troubling, their reply confirms that after seeing my review, they entered our backyard to inspect the pond. We did not invite them, and we were not home. They then used that uninvited visit to accuse us, in writing, of neglect.
As for that accusation: the pond had to be completely rebuilt -- a major expense caused by damage their team created and could not fix. That is not neglect. That is the cost of their work.
We hired this company to clean a pond. We ended up with a punctured liner, an unauthorized water line, buckled patio pavers from months of underground leaking, inflated water bills, a full rebuild, and a public accusation that we neglected our own property.
We are now evaluating small claims court to recover the rebuild cost -
Read their reply. Read this. Decide which account holds together.
