After 2 terrible GP experiences in London I find this little gem of a practice…read more The Doctors are lovely and listen to you without rushing you off and the reception staff are just if not more delightful which is highly unusual in the NHS let me tell you! They cannot do enough to help you and really work there hardest to accommodate you and see you if it's emergency. The whole practice is a breath of fresh air and I would advise anyone thinking of joining with Sobell to go ahead and do it. Exactly what the NHS should be about, excellent patient focused timely care.

Friendly practice. Will always try and fit you in and work around your schedule. Very helpful staff…read moreand doctors that listen. This is my local and I'm happy to recommend them.

Strongly recommend you avoid this clinic if you are vulnerable or have a serious condition that…read moreneeds monitoring, medication or assistance. It was my neighbourhood clinic. Terrible service. Admin demanded money for a letter explaining my condition and practice manager went back on his word when he assured me I would have it in 24 hours. In the end, the very hospital had to help.

This is my neighborhood clinic. The doctors are fine but the older women at reception are pieces of…read morework. Sitting in the waiting room and observing how they treat some of the people who walk in is often shocking. So be prepared to be annoyed by the front desk staff. They're good examples of everything that is bad about unions and the NHS- rude, inefficient, bureaucratic, indifferent. You can tell they're punching the clock until it's pension time, know they can't be fired, and could really care less about much else. I also think the pin on the map is wrong. The clinic is further down the street.

I still think this is a good doctors surgery BUT, oh my goodness it is hard to get through to them…read moreon the phone! I'd been trying to make a non-emergency appointment for a few weeks, but I could never get through...and when it's not an emergency I always think I'll try again later... and put it off. So, I waited until I felt really terrible, and then tried to get an emergency appointment (you have to call between 8:30- 9:00am to book a same-day appointment.) They left the answer phone on until 8:50, saying the surgery was closed, please call back after 8:30. *sigh* Then I called and called and called (42 times), but received the engaged tone each time. Finally, I managed to get the phone to ring...but then after 25 rings, no one picked up, so my phone disconnected the call. Urgh. After that, I gave up and walked over to the surgery instead...but was told they'd just given away the last emergency appointment. In the end, I started to cry (I'm not good at handling stress when I'm feeling poorly...and knowing I'd have to wait another day in pain just to go through the same problem the following morning stressed me out...) so the reception staff persuaded a doctor to see me after all. So basically, this GP can be excellent if you get to see a doctor... but it's not easy to actually get an appointment. If nothing else works, crying in the reception seems to help.