They replied back in a reasonable time on a Holliday weekend, then proceeded to trouble shoot a…read morerefrigerator over the phone with me and explained my options clearly and concisely. Unfortunately none of the options were great and we decided to buy a new refrigerator but the gentleman was very helpful laying out my options for the repair work had we decided to go with repairing the fridge.

The tub had rusted out in my 15-year-old Kenmore washer. I got in touch with A Better Deal and Tim…read morepromptly came over to assess the situation. This was late afternoon on a weekend. By the next day he was able to get a replacement and had me up and running. I found him to be very knowledgeable and meticulous in the way he worked. I enjoyed his down home demeanor and good nature. Highly recommend! He charged $260 which I find very reasonable.

Great place to get help.requested help with Samsung fridge. Their best man Gary came out right…read moreaway. He evaluated quickly and provided excellent service at a reasonable price. Have used for our washer and dryer-same excellent service.

DO NOT REQUEST HELP FROM THIS BUSINESS!! "Your issue/job is…read morepennies to my pocket, if you can find someone els to do the job better go ahead" Andre's exact words. SUPER unprofessional. ZERO customer satisfaction from both office and technician "Andre".

John at JB Appliance Repair is a man of good character who was willing to pick up the phone on a…read moreholiday (New Years Day!) and tried helping me walk through troubleshooting steps so I could fix it on my own to try and save me some $$! Who else does that?? He came out to help me fix my issue, walked me through how he did it and the why of the issue. He is a brother in Christ and his work and integrity speak to that. When I have other appliance repair needs, I'll be calling John at JB Appliance Repair.

John is a caring and helpful appliance repair person. He responded after hours, came out the next…read moreday and diagnosed the problem with our dryer, then suggested that we should buy a new one due to the cost and time for repairs. He advised us on what to buy and came out on a holiday weekend to install it for us. It is rare to see this type of customer service these days.

I read the reviews and then called the shop. John was straight up and to the point after explaining…read morewhat my mower was doing. I knew getting the warranty work done probably was a stretch since the mower wasn't stored for the winter correctly. John said he could have it done by the end of the day I said that would be great I came from Texas City and just give me enough time to get here before you close. We chatted a little bit more and John asked if I had time to wait he would get it done for me. I waited even got to watch as he worked on the mower! I drove by two other shops in Dickinson that were closer but I will return here for any of my small equipment if John can do the work!

I went to The Mower Shop for a new ignition switch for my lawnmower. It's a part only carried by…read morespecialty shops and not available at the big box stores. After John saw the part, he told me exactly how to fix it and not buy a new one. He even told me the trick to getting it mounted correctly again since it's magnetic and must be a specific distance from the flywheel. I told him thanks so much and told him I'd be back to buy the new one if I couldn't fix my current one. Well, I fixed it so I didn't need to go back. John provided EXCELLENT customer service even though I didn't spend a dime. I can promise him this...when I do need to buy something, I'll come back to his shop and buy it. Thanks, John. You're customer service was second to none.

Irresponsible, no follow up. I spent 19k on a new HVAC system. Lousy follow up. Very disappointed.read more

Worst plumbing/ sewer experience ever! I caught them in a…read morelie about laying my sewer line correctly . They never showed up or called to Finnish the job . I ended up finish it myself which took me 6 hours then they wanted to get paid at 100% !! I paid them 50% for an unfinished job they did incorrectly and now they are suing me . See u in court!

recently had Grady's come out and Install a new coil and all the others things associated with…read morethat, Christian and Emilio were very helpful, Informative,knowledgable and hard working. very people friendly Even when working in the summer heat. They came back for a follow up to make sure everything was looking good. I appreciate their time getting my hvac system right for my family

A/C was in need of repair. Grady's came right out and repaired the problem. Very fair and honest. I…read morehighly recommend. Christian, their A/C tech, was great to work with.

Cannot recommend this company highly enough…read more Our heater gave out more than a week ago, and we were stuck in a frustrating back-and-forth with our warranty company--if you've ever dealt with one, you know how draining that can be. Thankfully, this incredible team stepped in and completely changed the game. From the moment I called, they found us a time slot--and then graciously moved us up not once, but several times to get us help sooner. With freezing temperatures on the horizon, we were desperate, and they absolutely delivered. They quickly diagnosed the issue, submitted the ticket, and got us back on the schedule. True to their word, they showed up exactly when they said they would. And when a minor glitch popped up afterward? No hassle--they sent someone back out right away and got it resolved without delay. A huge shoutout to Mike, Roger, Chris, and Rick--all courteous, professional, and just plain good people what an incredible team. So glad this company was assigned to our case. This is service done right.

I am unable to express the quality and precision of work that has been done in my "Treehouse"…read morecondo. It is just incredible! The efficiency, expertise, the gentlemen that did the work and the foreman Sammy plus the owner, Carl's brilliance and exceptional personal attention !!! Thank you for this beautiful blessing!!! I can not recommend anyone more highly!!! Thank you Especially Carl and Sammy...what amazing men you are of ethics and morals!!!

Excellent service, very knowledgable and very people oriented. Explained everything in detail.read more

They repair some of our appliances in the past and I thought highly of them. In April they repaired…read moreour refrigerator now the refrigerator is doing the same thing that needed to be repaired back in April when I called and asked him about it they told me that the parts were only warranty for 60 days I am so disappointed because I have done some research in most companies offer a Year's warranty on the parts.