BE CAREFUL WHEN SHIPPING YOUR FISH FROM HERE! TERRIBLE CUSTOMER SERVICE!! I usually don't give bad reviews, but we just lost our salmon that was processed and shipped from High Tide Seafood and want to warn others of the problem that we experienced. We were never told from our fishing guide at Coastal Wildnerness Adventures, High Tide Seafoods, or the UPS store that there are NO Guarantees when shipping your fish. They charged us for processing and shipping, on top of the $2800 for the trip itself and because of the FDA our fish was pulled and not properly cared for, which completely ruined it. When it arrived it was immediately opened and the temps were 51 & 56 F degrees. They had held my fish back in their store until the end of our trip. When I called to have it shipped the girl had no idea of what she was doing and said that Sandra the owner would call me, I never heard back from her. I called again a few days later - left a message, NO response again. Then my husband called and they answered - they still didn't know what to tell us about the status and said that Sandra would call us back... you guessed it, NEVER heard from her.
We did get a call from the UPS store that shipped it and they were the ones that told us that the FDA held it up in transit. The fish should of been shipped overnight on August 16th, we didn't get our fish until August 25th - it was held at FED EX in California for 2 days. When I called and talked with High Tide about at the very least getting reimbursed for not shipping in time, nor communicating with me... again... Sandra will call you --- NOPE she does it again and blows us off. Don't ship your fish from these people - they don't care about you or your shipment. If you lose your fish due to FDA inspection - You will not be compensated for your loss and as a "tourist fisherman" you probably paid about $80 a pound. If we would of known about this, we would of processed and flash frozen it and cared for it ourselves and brought it home on the plane. read more