My girlfriend and I visited High Tide on July 18. We ordered one piña colada (which arrived with a floater we didn't order) and a Yuengling Flight. Later, I ordered one more beer. When we decided to leave, we spent 10-15 minutes trying to get a bartender's attention to close our tab but were completely ignored, so we left expecting the tab to be closed with the customary gratuity.
When I reviewed my credit card statement the following week, I discovered I had been charged $128.81. Management claimed I ordered five piña coladas, five floaters, two beers, and left a $25 tip, which is completely inconsistent with what we actually ordered. I was told they had a signed receipt, but when I requested a copy of the receipt and any video showing me signing it, those requests were refused.
When I later spoke with Mr. Elmo, the manager over the Redhead-affiliated businesses, he told me to dispute the charge with my credit card company because he believed I was likely trying to scam the business. During the conversation, he repeatedly referred to his customers as "the type of people we deal with," which came across as dismissive and disrespectful toward his own customers.
Mistakes happen, but refusing to provide the documentation you claim exists, accusing a customer of fraud, and treating customers this way is unacceptable. I would encourage anyone who visits to carefully review both their receipt and their credit card statement afterward. read more