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    High Tide Design Group

    5.0 (1 review)
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    Services - High Tide Design Group

    Architectural design

    Architectural project management

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    Herlong Architects

    Herlong Architects

    (1 review)

    Shady Business Practices and Lack of Familiarity with Kiawah Island…read more We hired Herlong to design a new home on Kiawah Island. The design process was relatively smooth and Steve was for the most part responsive taking our ideas into account. However, we did receive some push back that certain of our wishes would never be approved by the ARB. However, on a trip to Kiawah, we toured a few homes on our same street with the same features we were told were not possible. The lack of familiarity with the local ARB nearly caused us to unwillingly compromise on our dream home. Additionally, while negotiating a contract with Herlong we requested that the balance of our retainer be refunded should we stop services at any time (see screenshot of email dated October 3, 2022). In response, Herlong agreed that the balance of the retainer would be refunded should we stop work on our project (see screenshot of email dated October 3, 2022). On July 15, 2023, we asked Herlong to provide an accounting and provide us with the balance owed on our account (see screenshot of email dated July 15, 2023). In response, Herlong indicated that the balance was a little over $8,000 (see screenshot of email dated July 18, 2023). Subsequently, we decided to terminate our agreement with Herlong (see screenshot of email dated July 23, 2023). In our email we requested that our outstanding balance be applied against the retainer with the residual refunded to us (about $1,600). Many months later in September, Herlong finally responded to us requesting that we call things even apparently due to work that was not reflected in the accounting of July 18th . To be clear, there was no work performed between the time of the accounting and our termination of the agreement. Thus, their billing practices are either sloppy or we were charged for services that were never rendered. Either way, it was clear that Herlong had simply run off with our retainer. There are a lot of great architects in the Charleston area, we would skip this one.

    From the owner: Herlong Architects is a full-service residential architecture and interior design firm based in…read moreCharleston, South Carolina, specializing in custom coastal home design. Each of our projects represents a design solution created for a specific site, often in the context of dramatic vistas and the comforting sanctuary of nature, that blends the seams between home and surroundings. The beauty that defines each custom home is planned with our clients’ valuable input, reflecting their unique character and style. From the Lowcountry of the South Carolina coast to the hillsides and beaches of the Caribbean, our custom homes play as one with the beauty of the surrounding coastal landscape. The diversity of talent among our residential architects and interior designers contributes to a highly-collaborative, creative process with the singular goal of creating custom homes that simply belong.

    High Tide Design Group - architects - Updated May 2026

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