I was at the Advance Auto Parts (store number 4131) located on 2911 South Main Street, High Point,…read moreNC 27263. Their phone number is 336.431.1867. I asked them for the replacement on the brake rotor Benoix (item number 19670023), that I bought with 1 year replacement stated on the receipt. Matt, the store manager gave me an unreasonable excuse for not replacing my brake rotor. I did bring the brake rotor by itself to the shop for him to look at; as we agreed on the first trip that I was there. But he had left for the day when I came back on the second trip. This time, I met Jack, who provided no customer service at all. It was very unpleasant to deal with Jack. ====================================== This is from Better Business Bureaus site http://greensboro.bbb.org/WWWRoot/Report.aspx?site=54&bbb=0503&firm=33002804 ====================================== Name: Advance Auto Parts Phone: (336) 431-1867 Address: 2911 S. Main St. High Point, NC 27263 Principal: Matt Customer Contact: Matt File Open Date: May 2006 TOB Classification: Auto Parts/Supplies BBB Accreditation: This organization is not a BBB Accredited business. The BBB has requested basic information from this company. The BBB has not received a response. Without this information, the BBB may not have current information concerning such things as the company's management or its nature of business. Customer Experience Based on BBB files, this company has an unsatisfactory record BBB Definition: unsatisfactory record - A company has an "unsatisfactory business performance record" with the BBB is based on the experiences reflected in BBB files. This file condition results when the company has failed to resolve or respond to complaints, repeatedly failed to respond or resolve issues in a timely manner, failed to resolve the underlying issues for a pattern BBB Definition: pattern - More than 2 complaints involving the same allegations usually within 12 months that are significant in relation to the company's size and volume of business. of complaints, failed to honor their commitment to mediate or arbitrate disputes or honor mediated agreements or arbitrated decisions, failed to substantiate, modify or discontinue false advertising claims that are challenged by the BBB, or failed to discontinue unauthorized use of the BBB name and logo, a Federally protected trademark. with the BBB due to an unanswered complaint. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. The BBB processed a total of 1 complaint about this company in the last 36 months, our standard reporting period. Of the total of 1 complaint closed in 36 months, 0 were closed in the last year. Guarantee or Warranty Issues BBB Definition: Guarantee or Warranty Issues - Claims alleging failure to honor the terms regarding guarantees or warranties. No Response BBB Definition: No Response - The company failed to respond to the complaint. 1 - Company failed to respond to the BBB to resolve or address the complaint issues.

From the owner: Your local Advance Auto Parts store and its knowledgeable Team Members are right around the corner…read moreand ready to help with the parts you need to get back on the road. Advance offers a full assortment of leading name-brand automotive aftermarket parts and products, answers to your DIY questions, free curbside services, and fast, same-day delivery options. We carry leading brands, including ARGOS motor oil and fluids, Carquest parts, Meguiar's wash and wax products and DieHard® batteries. Our curbside services at most locations include free battery testing, free battery installation with purchase, free front and rear wiper installation with purchase, free engine code scanning, and free starter and alternator testing. To get what you need fast, Advance offers same-day services, including in-store and curbside pickup in stock items for orders placed online or with the Advance Auto mobile app. Stop in and Advance how you get back on the road. Advance Auto Parts, Inc. is a leading automotive aftermarket parts provider that serves both professional installers and do-it-yourself customers.

Stopped in for some windshield wiper blades. The manager is the one who came up to help me. (Adam,…read moreI believe) He checked for the blades I needed and the inventory in the system didn't match what they had in store, leaving me with just one of the two I needed. Adam apologized and gave me a higher rated blade for the same price which I really appreciated. He offered to put them on and carried on friendly conversation as he did. (He didn't seem annoyed as some auto parts employees are when they do things for you) The only feedback as far as improvement would be to not lay the purchased items on the vehicles. I am very cautious with my car and that made me nervous. But he was excellent and would recommend others go to this location.

O'Reilly staff have helped me with so many after hours crises. Tonight, it was Jimmy who so kindly…read morecame out to help me with a frozen passenger window. He was friendly and knowledgeable and quickly had me on my way. Many thanks!

These guys are great. They always have what I need. I've gone in there and they haven't and they've…read morecharged me and had me run down to the other location and pick em up

O'reilly auto parts, North Main High Point. This place is one of the best auto parts stores around…read more There is a lot of turnover in here, but thats nobodys fault that works here. Thats because Oreilly's as a company dont value their employees. I always get great help finding what I need in here. At times they just let me go in the back and dig through bins to find odd connectors. But its always fast friendly service. In High Point this is the place to go. Keep your eye on the specials you can get a great deal on their sales. Today, it was excellent service all around.

my hat goes off to Blake. I had got stopped by High Point Police Department because I had no…read morelights over my tag went down and he actually found them installed them on my car!!! It was a blessing for today. called High Point Nissan. They wanted $32 each plus $50 to install which was only a two minute installment.

I went looking for a center cap for a 2010 Ford Expedition. I found one in a box. The man let me…read morehave it without charging me. Very nice man. Appeared to be the owner. I would highly recommend this business.

I went in for an inspection. They went out of their way to make sure I understood the process when…read moreit came to the extra mileage I would need to get my car to pass. I got my inspection done, they put on windshield wipers and replaced an inside bulb. Also, I was happy that they consulted with me before replacing anything. As far as value I got more than my money's worth because you can't put a price on quality Customer Service. I definitely recommend.

This is one repair shop that I trust. They explain what they will do to find a problem with your…read morecar and give you an excellent estimate on cost. Busy at times but that's due to others who thrust them also.