Everything went well. They are a local shop that is great at what they do and treat you like a…read moreneighbor!

I've had my car serviced at many places over the years -- including the dealerships-- and I've…read moreoften walked out feeling pressured into services I didn't plan for. Last year I went in for a simple oil change and ended up with a year-long payment plan for 'required' items. Tires were pushed aside for other things they said were more urgent, and the whole experience felt like a sales pitch, not a service. Oak Hollow has been the complete opposite every single time. I've come here before for inspections, and they've always treated me with respect and clarity. This time, they passed my inspection but also took photos of my tires and explained what would likely come up next year. They printed three tire options without me asking and talked me through each one. What really stood out is that they recommended the lowest price option -- not because it was cheap, but because it made sense for my driving habits and the fact that my car has only reached about 40,000 miles in seven years. They didn't assume anything about me, didn't pressure me, and didn't try to upsell. There's a reason I'm willing to make an appointment and come back the next day, even though other inspection places are closer. Oak Hollow treats people right, and they've earned my loyalty.

My daughter has a 2007 Acura rdx that she uses at college in banner elk, NC. Here radiator broke…read moreand needed a new one. The shop up there said I would take a few weeks to get one shipped. Obviously this was not preferred so I called Lewisville Motors to have a used one pulled. Long story short, he found a new one (preferred for this age of car with a turbo) close to the used priced and could have it the next day. I was schedule to leave to go there to see my daughter play in a volleyball match around 2pm so was worried about the arrival time. Lewisvillle called me at 9:00am and said they had the radiator. They saved the day and now the shop in a Banner Elk has their contact information to order parts.

10/10 highly recommend. Fast, affordable, and reliable service. Thank you for keeping us rolling.read more

We have been going to Flow VW to service our VW's at least 20 years! We are always happy with the…read moreservice there. Becky, Josh, and Patrick are always so helpful! I always enjoy catching up with them when I am there!

I am writing this review after exhausting every reasonable attempt to resolve this matter…read moreprivately. I purchased my vehicle from Flow Volkswagen and later brought it back to Flow for a paid diagnostic visit due to coolant loss, drivability issues, and a check engine light. I paid for that diagnostic, and was told nothing significant was found. Shortly afterward, my independent mechanic discovered multiple serious, pre-existing issues that were either missed during Flow's diagnostic or tied directly to Flow's pre-sale service work. These included: An improperly installed water pump, missing required hardware Multiple coolant leaks and compromised cooling system integrity Corrosion and failing components related to the cooling and PCV systems A rear main seal leak requiring transmission removal Severe carbon buildup and injector issues causing drivability problems These were not minor wear-and-tear issues. The improperly installed cooling system created a real risk of sudden coolant loss and catastrophic engine damage. My independent mechanic immediately identified problems that Flow failed to catch despite charging for a diagnostic. Most concerning, Flow later acknowledged in writing that a critical component related to the water pump had not been installed correctly and offered to supply the missing part--confirming that the vehicle had been sold to me in an unsafe condition. Because of the risk involved and the lack of timely resolution, I was forced to authorize immediate repairs through my primary mechanic to prevent further damage. Those repairs totaled several thousand dollars. While Flow eventually refunded the diagnostic fee, that does not begin to address the broader issue: the vehicle was sold with improperly installed components, significant defects were missed during a paid diagnostic, and I was left to absorb the cost and stress of correcting those failures. I attempted to resolve this through: Direct communication with dealership management Volkswagen of America Better Business Bureau mediation A formal complaint with the North Carolina Attorney General At no point was this handled proactively or transparently by the dealership. I am leaving this review to warn other buyers: do not assume pre-sale inspections or paid diagnostics at this dealership are thorough or reliable. If you purchase or service a vehicle here, have it independently inspected immediately. I wish I had.

Mr. Bill is the sweetest guy ever! The staff is friendly and knowledgeable. As a small business I…read morerecommend supporting them and getting all your suit needs done here! I got my brakes replaced in lightening speed! Quality service at reasonable prices!

Visiting from Chicago and took my parents car to be inspected. Bill was so friendly and explained…read morethe procedure while Ryan quickly took care of the car. I was very impressed with how friendly they are; felt as if I've known them forever. Would recommend them for fast, friendly service.

I had a great experience here. As soon as I walked in, they were able to get me in right away and…read morehad my used tire replaced within about 20 minutes. The staff was extremely professional, understanding, and very open with communication throughout the entire process. I really appreciated how cooperative and efficient they were. It's hard to find honest and fast service these days, and they definitely delivered. Highly recommend!

I love a no frills place that gets the job done quickly and correctly, and charges a low price…read more These guys did exactly that. My wife's car picked up a nail in her front left tire, but in a place where a plug was viable. I pulled up to the garage door, one of their guys came out, had me turn the wheel and roll the tire until he found the nail. He pulled it and plugged the hole, charged me $12, and I was on my way. All in all, took less than 15 minutes. Although I did not use these services since my job was so quick and cheap, the shop does have a waiting room inside of their showroom. They also do in fact accept credit cards, though I paid cash for my service. I'd recommend them to anyone looking for tire repair and friendly efficient service.

Super helpful and nice!! I am a 20 year old female college student so I was honestly a bit worried…read morehaving to get work on my car done, especially because I don't know much of anything about what was really needed, but Danny helped me out for a great price without any kind of upsell or anything like that! Highly recommend!!

I received the best service with this company! I had my brakes replaced by another company and they…read moremessed them up. My brakes were smoking bad as soon as I left. They didn't take responsibility for their mistake. Danny had my problem fixed in a very short time and was more than kind to come to where I was stuck at a gas station to help me get the car to his shop. Honest people!!! I will stick with them for problems with my car in the future

I'm extremely happy with BMW M3 purchase!…read more Mrs. Stankovic my sales lady great to work with and the Manager Mr. Hugg was an absolute pleasure he was extremely honest with the condition of the car. The follow up was on point all the photos and videos they send to show the condition of the vehicle. I fully recommend this dealership!

Called about BMW 440 and the salesman arranged for me to view it the next morning. Upon my arrival,…read more'evidently' someone had put a deposit on it overnight yet the next day it was still listed for sale on autotrader.com. WARNING!!!!! This place cost me thousands for a vehicle that is not (or maybe is according to autotrader) for sale.