High Performance Construction is the perfect name for this company! Jim Lancaster took great care of us and lived up to his company's name from start to finish. HIGHLY RECOMMEND!
Situation
On May 30th, 2020. We experienced significant hail damage to multiple areas of our property (roof, fascia, shutters, stucco, gutters, etc.). Jim came to us highly recommended by a friend and we were impressed with the time he took in his analysis and the ATTENTION TO DETAIL provided in his initial description of the scope of the project.
Working with Insurance
Jim was a great advocate to have in our corner when working with our insurance company to ensure that the job was done right and up to current codes. His professionalism with our insurance company ensured timely follow-ups on supplemental items needed to accomplish the job. Our property has difficult access and a very high steep pitched roof. Jim was able to articulate this to our claims agent and get the funding to do the job SAFELY AND CORRECTLY.
Upgrades
In addition to the claimable areas, Jim was able to offer upgrades and services that were above and beyond the scope of what the insurance covered. He did this at a very affordable rate. All the work done by his folks was TIMELY, FRIENDLY, AND FREE OF MESS.
Coordination
Jim continued to coordinate with our insurance company through the entire process. As a result of the same thunderstorm event, we also had other (landscaping/interior) contractors accessing our property. Jim PERSONALLY HANDLED coordination with the other supervisors when necessary. Everyone was happy and worked well around each other.
Further Coordination
The reason why this review occurs over 6 months later is due to our home's shutter replacement. After comparing multiple bids, Jim helped us select ones that would make the exterior pop. However, due to COVID-19 restrictions, Jim's distributor could not get the shutters to the jobsite for over 5 months. As we found out, access to materials was an industry-wide problem. Nevertheless, Jim reached out on a regular basis to the distributor and the manufacturer, and routinely gave us updates on the status of our order. Jim ALWAYS KEPT IN TOUCH and saw the project through to its completion. We think the shutters were well worth the wait!
Kindness and Accuracy
Over the course of the project and insurance claim there are so many accounting line items, associated values, depreciation, taxes, etc. Jim kindly walked us through every step of the process and explained what each number meant. His accounting was FLAWLESS and matched our records to the penny. This reinforced to us Jim's INTEGRITY. It also shows that he values his relationship with his clients more than squeezing out a few extra bucks!
We would HIGHLY RECOMMEND Jim and High Performance Construction for your home construction needs!
- Charles F read more