I usually LOVE HDR & have been super excited to go since moving back to Albuquerque but will probably find a new dispo, yeah I know they won't miss my money but still want to put this out there. Went in, close to close, could tell the budtender was bugged but I wasn't the only customer in there. Asked her about Sativa gummies and was told a certain brand was Hybrid, which, okay but they do have knowledge of Indica or Sativa based which if she probably wasn't so "tired", (her words), may have mentioned the difference, which again, whatever since I wasn't more specific. Placed my order, and when she went to call my name, the chick just got pushed the bag towards me so I took my Indica dominant gummies and the other flower that I ordered & left. I went to smoke and found out I had all the same flower instead of the 2 different strains I ordered. I have all one strain in 2 different bags weighed out how I'd ordered the two different strains originally. Definitely makes me reconsider where I spend my money or locations I'd revisit. I've even taken new customers in there the last few weeks but won't be doing that anymore at least to this location. I know we all have off shifts where we may be tired or just not feeling it but you do provide a service & it's not easily fixable, especially after hours & you have to do something abut it the the next day. read more

Visit HDR for a Top flight bud tender Delilah Rascon. Personable, inviting, and energetic. She set the standard and expectations of what I seek and need in a bud tender with the knowledge and skills to navigate through the menu in a fun tutorial that broadened my horizons on the many products offered by HDR. Lilah delivers a unique and enjoyable Customer experience. read more

About a month ago, I visited High Desert with my mother to pick up medicinal products. During that visit, as I detailed in a previous review, we experienced appallingly poor customer service from an employee named Delilah. Her behavior was unprofessional, dismissive, and completely out of line--especially when dealing with medical patients who come to this establishment for health-related reasons. After that experience, the owner reassured us that the issue had been addressed and that corrective action would be taken to prevent future incidents. Unfortunately, that reassurance turned out to be completely false. Just last week, my mother went in again--and was once more harassed and verbally accosted by Delilah. Not only was she treated with hostility for no valid reason, but she was also threatened with being banned from purchasing her prescribed products. This feels clearly retaliatory, simply because Delilah was given legitimate and constructive feedback regarding her prior behavior. This morning, I called the store to express my serious concerns. Instead of taking my concerns seriously, both Delilah and another employee, Eduardo (so called manager), attempted to gaslight me--spinning a false narrative and refusing to escalate the issue to the owner. They blatantly refused to pass along my request for a conversation with management, choosing instead to protect each other rather than address the real issue: their failure to treat patients with basic dignity and professionalism. Let me be clear: Delilah and Eduardo are completely unfit to work in this industry. When you work in medical cannabis, you're not just selling a product--you're serving vulnerable people, many of whom are dealing with pain, anxiety, trauma, or other serious conditions. If you cannot understand your customers' needs, triggers, or medical reasons for being there, you have no business being in this line of work. At this point, I'm beyond disappointed--I'm disgusted. If the ownership truly values its patients and its reputation, immediate action needs to be taken. Otherwise, don't be surprised when patients start looking elsewhere for care and respect. read more

Great service, great hospitality with great varieties and prices on their cannabis products. Also great artwork and decorations. I will most definitely be returning here. But make sure you bring cash because like me you'll end up paying a 10$ extra fee which is why they get 4 instead of 5 stars ‍ read more

Always great service! Staff is super friendly and very informative about their product! I love coming to HDR!

Love this place , the people who work their are awesome and very knowledgeable. The delivery service is outstanding !! Every order every time is perfect , they have the best system. I really appreciate the delivery service ! I think more dispensary's should be doing this . Again can not say enough good stuff about this place. Awesome read more

They continue to be my favorite. Staff is super friendly. Always have a great selection and best prices in town!

Went in today and online had a cheaper price than in store and it even said 19.% off for medical patients and they said no they don't have any deals or specials, that was last week. Of course I'm upset. It's always something every time I go in now whether it's mispricing or someone not putting everything in the bag. Medical patients have been wronged and our loyalty rewards are gone! Should have said you were going to do away with it, I'm sure people were saving up for 1/8 or more and just lost it! WTF! To top it off there menu for medical is different from recreation. They are supposed to offer to medical first but they had the cheaper skywalker on the rec menu because they pay tax. They weren't offering that one with the small buds to medical users. Someone should investigate it! That was what I noticed for the few seconds I was looking at it at least. I probably won't go back here anymore. read more

I had the most relaxing day ever! It's been a stressful couple of weeks. Started off with a massage from Betty's and stopped by HDR to get some edibles so I can pass out tonight. Staff is so friendly. I asked for some recommendations to help me sleep and now have some great options to try. I'm assuming I'll sleep like a baby tonight! read more

I have enough experience in my day that I know good people and good service when I see it. Customer service is a dying aspect of businesses now a days, except here. Eddie and Spidey have exhibited nothing but professionalism and integrity when I have visited and they have both been a breath of fresh air for this gentleman. I appreciate the attention to detail and knowledge of both these individuals and appreciate them on a level reserved for only the best. They call me the Mohawk (Hawk for short). Great job guys and I will frequent this place just because of them. read more