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    High Desert Relief

    3.4 (28 reviews)
    Closed 10:00 am - 7:00 pm
    Updated 2 months ago

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    The box for my cartridge telling me I can use my own damn pen.
    Court S.

    Unfortunately customer service can kill a business. At least mine. I've had a couple of problems over the last year, none of which warranted me complaining about because the issues were always resolved. Sure I had to make another round trip drive across the river to collect what was left out of my purchases, due to .... Whatever. Shit happens. Who doesn't like a 45minute round trip drive ?!.... As long as it gets resolved, I don't mind. Today.... Today was not one of those encounters. I purchased a Derived cart for my pens, I actually purchased two in the same purchase. One of the two is defective. No big deal, I thought. They'll swap it, obviously it's a manufacturer issue. Nope, not today... I didn't catch the "supervisors" name, but I'll call her Karin. Karin advised me my purchase/cartridge was voided because I didn't purchase a derived battery. And I hooked the cartridge to a different brand of pen, I guess the tenders are supposed to tell you they'll void when you purchase them and... "The signs are posted". I've bought them for over a year and never had an issue. However I'm not one to read the fine print, especially when it's no where near the items I'm purchasing or looking at. I'm also the one doing online orders. I'm also a loyal customer to good products and people. Karin ruined high desert for me today. I won't be purchasing from them. It's only $50, I get it. But it's also medicine and it's also the total blatant disregard for a human nonetheless a customer who averages around $450~$550 a month in purchases. Probably more. It's also shitty to have a "supervisor" that's an ass with no customer service skills, bossing around solid employees. The two tenders at the counter at least attempted to make me feel better about giving away $50, but Karin at the pan am location, you ma'am are a grade a B. I wrote derived because I thought no fucking way, as I'm looking for where to rant to, I read on the back of derives package for my defective cartridge that I voided for using my own lookah pen, it reads; "gently screw onto your desired battery". Hey Karin, thanks for reminding me why people suck. I look forward to talking about my experience here and where I would (wouldn't) recommend people. -sincerely Courtney Sanchez (You really bummed me out Karin)

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    2 months ago

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    1 year ago

    Bought a ounce 2 14 grams. Got home and checked it out and turned out they gave me 1 14 gram and 1 7 gram. Shorted me 7 grams

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    Ask the Community - High Desert Relief

    Review Highlights - High Desert Relief

    Absolutely love this dispensary, I go to the one off pan American .

    Mentioned in 2 reviews

    Read more highlights

    High Desert Relief - cannabis_clinics - Updated May 2026

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