I have worked for the Carson City Branch of Visiting Angels for almost half a year. My experiences…read moreas a Care Specialist with this company have been invaluable and most meaningful to me in my professional career. Two immediate thoughts come to mind I would like to share about my experiences with Visiting Angels. First is how the entire staff at Visiting Angels puts the client first. Care plans are made in an individualized approach. Office Staff sit down with the client in their homes, discussing their needs and how the Visiting Angels can help the individual maintain their independence while assisting them with activities in their lives. In addition to this individualized approach, the care managers make every effort to pair individual caregivers with respective clients based on similar interests and personality fit. This shows the level of care that Visiting Angels has for every client and ensuring they receive a personalized plan for their needs. Every staff member is committed to this mindset and is an invaluable asset in helping clients within their homes. The second thought that I would like to share is how Visiting Angels are committed to their employees. I started my employment with Visiting Angels as a college student with a busy class schedule that varies throughout the semester. The office staff was very supportive when I needed time to study for exams and helped me find shift replacements. Visiting Angels staff are always happy to educate caregivers on any skills they may not be comfortable in and often provide further personal and professional development opportunities. They often praise their field staff and provide supportive feedback that helps the caregiver grow in their roles. I found my staff to be very supportive of my future professional goals and were the first to help me in whatever way possible to make my dreams a reality. The staff often checked on me and how I am doing as a Care Specialist and recognize individuals on the team for their hard work. They offer many benefits to their staff and take the same individualized approach and care for each caregiver as they do with the clients. The second thought that I would like to share is how Visiting Angels are committed to their employees. I started my employment with Visiting Angels as a college student with a busy class schedule that varies throughout the semester. The office staff was very supportive when I needed time to study for exams and helped me find shift replacements. Visiting Angels staff are always happy to educate caregivers on any skills they may not be comfortable in and provide further personal and professional development opportunities. They often praise their field staff and provide supportive feedback that helps the caregiver grow in their roles. I found my staff to be very supportive of my future professional goals and were the first to help me in whatever way possible to make my dreams a reality. The staff often checked on me and how I am doing as a Care Specialist and recognize individuals on the team for their hard work. They offer many benefits to their staff and take the same individualized approach and care for each caregiver as they do with the clients. I look forward to continuing my journey with the Visiting Angels of Carson City throughout my collegiate career!

The Angels came right out when I called to do a meet and greet at the house. My Dad was alone when…read morehis wife went in the hospital then nursing home at 98. I filled out the paperwork and they started immediately. I could shop; research social services; get things done. Then when she got out and wheeled in on a hospital bed we signed them up to perform more detailed care. They are wonderful. Have helped me every step of the way and set up a schedule that would work for our needs. I cannot stress how helpful and supportive and dependable they have been. Though more expensive than some they are definitely worth it.

We were very happy with the care my husband received from Shannon. She was always on time, neatly…read moredressed and professional . She was very helpful and completed any thing we asked of her immediately . My husband needed help getting out of chairs, memory issues, putting on shoes and being driven to appointments, all of which she did. She was pleasant and friendly. We would use her again if needed.

The Home Instead Senior Care, took care of my grandmother when it got to hard for my father and I…read moreto take care of her. They helped us out so much. I don't think we could have gotten through that tough time with out them. They went above and beyond the call of duty. When my grandma got a little ornery they just kept on trucking doing their duties. We have made some life long friends as well with them. A big thank you to all their wonderful employees! Especially Jennifer, my grandmothers case manager.You guys were truly amazing! We honestly couldn't have gone through that without you guys! Paulette deBoer

Among other services, they provide post-hospital stay in home rehab services. Despite the Carson…read moremain office, they have providers all over No. Nevada. I was evaluated for physical therapy, occupational therapy, and nursing services in the North Valleys area of Reno. Despite doing too well to need OT, Matt was very helpful with suggestions for equipment and aids to make recovery easier. Sally set reasonable PT goals keeping pace with my recovery despite the set back of hospital acquired Covid. Marie, my nurse, was available by phone whenever I needed her advice or just needed to be pulled off the "will I ever get better" ledge. It was always a comfort knowing the office line was staffed 24/7 by a nurse.

They bill insurance $500-$550 dollars for even the most basic services. Also billing for many…read moreappointments that never happened. Very wasteful and maybe not legal?

A amazing company with the right personnel! It is never easy needing extra help or even asking for…read morethat help; but Debra and her team go above & beyond in their care. It feels more like having family taking care of you. Debra is very highly qualified not only for your everyday needs but in the other problem solving issues involved with your care. I feel much more at ease knowing I have a trustworthy, qualified and experienced caregiver available to me to improve my quality of care! Thank you Debra!

Debra came to our house to meet my parents and tell us about her services. She was on time, well…read moreorganized with information, and answered all of our questions. I was particularly impressed that, after a big storm the day before, she was getting her carers who didn't have 4 wheel drive to their clients. Living out of state, that gave me an extra sense of security for my parents. I recommend reaching out to Debra if you need care for yourself or loved ones!

The people that work there are totally open to what you have to say about your loved ones Health…read morethey go out of their way they teach your loved ones how to be occupationally stable, etc. I will always choose them over any other healthcare for my elderly mother any day of the week

My mom was discharged from the hospital after suffering from septic shock. The doctor suggested…read morehome health. The one they referred, was booked but sent our information to Mission. From our first visit with Lupe, to all other visits from Dani (LPN) Connor (PT), Matt (OT), and Melissa, we were always treated with respect and dignity. They schedule when they will visit, and call when on their way. Communication was very good. Each professional is knowledgable in their tasks. Even when my mom had a heart attack during services, they helped me know what options were for furthering care. My mom is getting placed on palliative care now, but if I need home health again, Mission is definitely getting a call. They have been so supportive to the patient and family caregiver.

My Father recently required round the clock hospice care, which was a new and highly emotional…read moreexperience for my family. We were referred to Right at Home, as providing excellent care and they lived up to the recommendation. Situations, schedules and care needs can change at any moment, which adds stress to an already difficult situation. Right at Home office staff provides the ability to contact them 24/7, is empathetic to last minute changes and went above and beyond to meet our unique staffing needs. The caregivers were always on time, professional, intuitive and supportive not just for my Dad, but our entire family. We especially want to thank Samantha and Stephanie, who will forever be in our debt for the care, kindness and education they provided. It felt as though they were part of our family. We highly recommend Right at Home, who supported us through the toughest time our family has been through. Thank you to all of the South Reno staff, we appreciate you all.

Quality care is hard to find and this company gives you just that. They have an amazing client care…read moremanager who really cares about their clients and is always available. I highly recommend

My dad has been a patient of EHHC on and off for about a year. He's had two nurses. They have…read moreboth been really great. But in particular this review is about our nurse Carrie. My dad has a very, let's say unique personality. He is highly intelligent but is a little too straight forward at times and can be insulting. However, Carrie handles my dad's personality like a champ. She's incredible in the way she knows how to deal with the human side of being ill and aging. And she goes to whatever lengths she needs to, to get the care her patients need. She does it with humor, compassion and professionalism. My dad was unfortunately switched from being under Carrie's care about 4 months ago where he contracted MRSA. Setting him back to the point now he is completely debilitated and will now need a foot amputation. Just today he got back under her care and she came out to assess him for sepsis associated delirium at my request. There was no scheduled appointment, she's already busy but she made sure she got out here to assess him. She requested from his doctor a referral for labs, asked me to go get test strips to test his sugar, she left. While I was at the pharmacy to pick up test strips she was back at my house as the doctor denied the request and wanted him sent to the ER. This could have been all very traumatic as my dad was experiencing delirium. But she's such a reassuring, humorous, relatable person she got my dad through being transferred by ambulance to the ER with him in good spirits! I couldn't believe the change in his demeaner from earlier. Angry, traumatized and combative to good spirits and telling me he's going to hold his head up and we're going to get through this. Thank you Carrie for being invested in your patients. I know this was a lot for you today, your schedule was I'm sure already full but you made time to help my dad and me through this. You'll never know my full gratitude. And thank you EHHC for hiring people like Carrie to help us through some of the hardest days of our lives.

I cannot believe this place is in business. EHHC verified they would take a patient after d/c, and…read morethen left him high and dry! Had to scramble to find another HH to assist pt.