We have had such a wonderful experience with Hidden Valley Orthodontics! They provided my daughter…read morewith a thoughtful treatment plan that included several options for addressing her missing teeth. We really appreciated that they took the time to explain everything clearly and helped us understand the best options for her. The entire team is knowledgeable, professional, and genuinely pleasant to work with. Everyone has been kind and welcoming at every visit, and scheduling appointments has been incredibly easy and convenient. We are very happy with the care our daughter has received and would highly recommend Hidden Valley Orthodontics to any family looking for an orthodontist who truly cares about their patients!

Unfortunately I got braces here and now have to get Invisalign decades later. Furthermore, they…read moreleft me with an edge to edge bite instead of an overbite. this may have taken years off the life of my teeth, specifically my front teeth. nice office but would not recommend.

I have been coming here for over 8 years now and I absolutely love the staff, the care quality, and…read morehow efficient everything is! The care is top notch and I always feel so good walking out. Definitely recommend coming here for any dental work! Shout out to all the staff they are amazing!!

Overall very knowledgeable and professional people. Everyone is consistently kind and respectful…read moreand that is so appreciated. Upon arrival Linnay delivers a sincere and happy greeting and then reviewed with me the purpose of my visit (I really appreciate this kind of service and clarity of purpose). Thank you Linnay! Kamille, the hygienist is a true pleasure as she is friendly and kind while prepping things. Kamille also explains the procedure(s) and appreciates any questions I had (a real professional). Thank you Kamille! Should more in depth work be required, Dr. Tran is a really good and notable professional that I trust fully. All of my visits have shared these positive experiences and is frankly why I continue to return again and again.

After being very disappointed with my prior dentist, I was busy calling many locations that accept…read moremy insurance. After speaking with few receptionists and leaving bunch of messages at various dental offices, it was such a pleasant surprise to speak to Toni at San Elijo Pediatric Dentistry. Toni was very professional, friendly and helpful. She took my our information and gave us appointments during my first call. She sent me a link to fill out the forms online. Upon arrival, I was greeted by the two lovely ladies in the front. One of them was Toni and it was a pleasure to meet her. I found out that on days that they accept adult patients, they don't have children scheduled. The reception area is large with many comfortable seating options to wait. The back area is very clean and well designed for our comfort. The television is in the ceiling for when they work on you, you can watch television. Leandra took my X-ray and did my cleaning. She is super nice, professional and attentive. I hope she'll be the one when I come in for my next cleaning. Dr. Hansen was very welcoming, professional and explained what needs to be done. She was very thorough and informative. I wasn't ready to get the few things she suggested to be worked on. She gave me the list of the items to tackle upon next trip. It was a very pleasant experience and I'm glad that they do accept adult patients as well. Looking forward to getting my teeth fixed and kept healthy in this location.

I enjoy taking my kids here. They work so quickly with the kids. It is great. They show the kids…read morethe tools they will be using before they use them. Honestly, I wish adult dentists were as caring!

First time patient and the staff was awesome and welcoming. It was super easy to schedule a first…read moretime patient appointment. The provider was really good! Overall I loved it. I will be switching up my 6yr old here too.

I have never had an issue with this office until today, but this experience was enough for me to…read morenever return. Customer service is everything to me when it comes to any business. I will gladly return to a place again and again if the staff is friendly, respectful, and helpful. My son, Raiden, had an appointment scheduled for a filling on 2/13 at 3:00 PM. Unfortunately, both he and I have been sick, throwing up, and not feeling well, so I needed to cancel and reschedule the appointment. I called today at 4:51 PM, and the woman who answered the phone already sounded stressed and was sighing while asking for my son's information. She said things like, "Ugh, okay... ugh, I can't hear you--did you say June?" when I had clearly said two. Her tone was irritated and upset from the start. While I understand people have stressful days, the interaction felt unprofessional. She then told me, in a very rude and demanding tone, "I'm going to need you to give me a reason why you're canceling, because we have a 48-hour cancellation window and you're calling at the end of the day, and I don't have anyone to fill that spot for the doctor." I was taken aback, as I was simply trying to reschedule. I explained politely that we have been sick and that I didn't feel it was appropriate to come into the office while we've been throwing up. She responded with, "Well, I don't see any previous cancellations, so I'll cancel it," which felt as though she was implying that if I had canceled before, this appointment might not have been allowed or I would be penalized. Despite this, I remained friendly and thanked her. She told me I could call back once we felt better and then abruptly hung up without any response. I'm not sure whether this behavior reflects the employee herself or the pressure placed on her by management, but either way, it's unacceptable. I don't want to do business with people who are rude to their customers, nor with a company that creates an environment where employees feel it's okay, or necessary to speak to patients this way. A 48-hour cancellation policy is a large window for customers, and it is not my responsibility as a parent or patient to fill a doctor's schedule, especially when illness is involved. I can't help that my child and I are sick. This experience cost you a loyal customer. I also will not be recommending this office to anyone.

Well I won't be going back here. I've been coming in here since 2024. My dentist Yaseri has been…read morethe main reason I've been returning. I recently scheduled another appointment to be seen specifically by her. When I arrive the woman at the front desk says "we've been trying to get ahold of you. The dentist wont be in until 10 AM" My appointment was at 830 AM. What? The front desk women says "Didn't you get my message?" The only correspondence I have is one voicemail. I present it to her and it's for insurance verification regarding payment and nothing more. I asked why didn't they cancel my appointment. "Oh we can't do that" They knew they couldn't fulfill my appointment and allowed me come in knowing the dentist wouldn't be in. No emails, no messages in the patient portal. Only a voicemail that was allegedly left that I don't have. She then runs in the back to see if someone else can take care of me. She returns saying another dentist I've never met with who's new to the office will take my appointment. No, thanks. I specifically scheduled and requested Yaseri. She's not here so I'm outta here. They managed to waste my morning and my travel time both getting there and now on the return home. I guess Yaseri could care less on top of all this. I sent a message directly to her and absolutely no response after five days. Time to locate a new dentist.

After sharing that I preferred not to have my blood pressure taken because it gives me extreme…read moreanxiety, they refused to do a simple check up and cleaning. They said they cared about my overall health and needed to take it because it was their policy to protect their doctors and care for me. I don't need them to care for my blood pressure-my primary care doctor already does that. I need them to clean my teeth. Now, I won't be having my teeth cleaned for a year - until I can switch to different insurance and find a dentist who actually treats me with respect and dignity due to any human. I left the office crying - feeling uncared for, discarded, broken and less than.

This dental group is OUTSTANDING!…read more From wonderful Kayla the administrator, to Q the stellar hygienist, to the amazing Dr. Lin. It's rare that you find a truly caring and highly competent dentist - who lays out your options and lets you decided the best path forward, without any pressure whatsoever.

New patient. Staff very friendly and professional, dentist very thorough, sat and reviewed my…read moreX-rays with me, identified areas that should be monitored, took pictures for baseline, and continued with cleaning. Quite refreshing not to have to listen to all the attempted upselling. Recommended If you are looking for a new dentist.

I've been going to San Marcos Family Dental for about 8 years for regular cleanings, checkups, and…read morethe occasional cavity. Everyone is friendly, the office is comfortable, and Miguel is a great hygienist. Both dentists are always happy to explain what's going on and answer questions. The reason I'm finally writing a review is because of a recent emergency. After a fall, I broke both of my top front teeth and called the office right away. They were able to get me in the same day, cleaned everything up, and placed a temporary crown. I later went back for my permanent crowns and follow-up visits to make sure everything was healing well. Dr. Reppas and Sophia were amazing throughout the entire process. They were calm, kind, and took the time to answer all of my questions, which made a stressful situation much easier. One thing that really stood out to me was how well they worked together. It was clear they have a lot of respect for each other and function as a true team, and that gave me a lot of confidence that I was in good hands. I hope I never need that kind of dental work again, but it's reassuring to know I have such a great team if I ever do. I highly recommend San Marcos Family Dental!

Insanely predatory practice. Will quote you pricing before the appointment and then when you're in…read morethe chair suddenly everything changes. Save your money and sanity and don't do business with these people. They even called me after I left before they even looked at my teeth to belittle me and make me feel bad for "agreeing" to a price beforehand and being sketched out when it changed. They had told me the set price would cover everything as far as x-rays and the exam and when I was asking about specifics once in the chair they didn't even know how much it would be and kept having to leave to ask their supervisor. The assistant was very sweet, but there seemed to be a very vague and confusing lack of communication between everyone. I wouldn't recommend this place.

Kylie the orthodontist assistant is friendly and very amazing, she is very gentle and laid back,…read moremaking appointments feel calming and comfortable. She is happy to answer any questions or concerns. Great experience with her and Dr!

I love it here!!!!! I give them a 4-star review because it's not your concierge, 5-star experience,…read morebut they are good people! I love their staff, I appreciate their service. I value the fact that they send reminder texts, they have always been easy and quick to accommodate if I ever had to reschedule. They are very fast, which can be a good thing, or can be bad (if they miss something). To be clear and transparent, I have finally finished my programs and have my braces off, praise the Lord. I recently went back because of the permanent, inside wires became loose and had to have it reglued. I was upset that they were not transparent with their pricing. I was told a certain price over the phone and they said I could decide whether to move forward with the process or not, but when they took me in and the Orthodontist had already reviewed my mouth and the broken piece, at that point, I was charged for the consultation and could not go back. I wish I had known that it would be $240 to repair, I would have checked somewhere else first.