Horrible customer service went in to refinance a car loan, called ahead of time to ensure we had…read moreall the correct information, brought what was requested. Was told on the phone to have all that information they would process and give us an answer today. When we arrived we were told by Nicole we didn' t have all the information (mileage and pictures of car) and that she wouldn't even look at the application till it was emailed to her. I told her I could go get the information from the car as it was In The parking lot. She was annoyed rude and nasty and started talking over me And told me to email it. I suggested that maybe when ppl call they should make sure they tell them it's a 24hr turn around they no one will be talking to you and what information that an applicant actually needs. She was again nasty and talking over me in a annoyed tone repeating herself that she just needs me to email it. I said I understand that I was simple suggesting they change the information they give applicants when they call. She rolled her eyes and suggested we speak to a manager and went to get one. An older man who also works there then proceeded to tell us to just email it and no one wants to talk to clients in person. To which I remarked that their customer service was lacking he got defensive and told me "don't you dare go there we bend over back wards" he was so aggressive my husband insisted they return our applications..... which they had already misplaced and Nicole then came out to tell us the manager wasn't there as nobody could be bothered to hear our concerns. My husband has been an account holder since 2001 and I have been since 2008. The loan department has gotten worse and worse over the years ..... have had recent issues with not getting receipts when paying on loans and making payments to the wrong loan causing late fees and partial payments on wrong loans. This will be the last time we even inquire about giving them business. They have better customer service at the big banks and chains then at this credit union and that is horrible!!

From the owner: CACL, which was chartered in 1953, operates as a member-owned cooperative financial institution…read more Governed under stringent federal rules and regulations, CACL is supervised and insured by the National Credit Union Administration (NCUA), a federal agency of the United States Government. After operating expenses and funding reserve requirements, the members directly benefit from the earned profits via higher dividends and increased member services. Federally insured by the NCUA.

My parents have used this bank for years and have always gotten excellent service. In 2013 my dad…read morepassed away and they worked closely with us to establish an easy way for me to help manage mom's accounts and assets. This past February mom passed and once again the staff here in the downtown Lewisburg office have been nothing short of awesome. They worked closely with me and my sister, who both live far away, as well as our estate attorney to keep everything running smoothly. Penny, Bill, and Heather truly represent M&T Bank very well. They are professional and knowledgeable, yet provide the personal attention that has become so rare these days.

This bank is horrible from the $15 dollar a month fee to the $10 dollar fee for certified checks…read more This bank gives you nothing for free except an attitude from the old lady at the desk or the other winner Janelle. I will be closing my account ASAP

As far as banks go, this Wells Fargo is pretty nice and sort of cozy despite the cold nature of…read morebanks in general. Upon entry, you'll be greeted by a teller or one of the...uh...non tellers and they are always friendly and eager to help you with any issues or concerns you have with your accounts, checks, or loans. As someone who loses his debit card on almost a quarterly basis and has an annual school loan to negotiate through them, I have nothing but good words to say about each and every employee at this branch. Their explanations, help, and step-by-step assistance goes a long way in making me feel confident about using Wells Fargo as my bank and I'm always happy and satisfied with the service when I'm finished with my business.