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The Seltzer Group

3.0 (2 reviews)

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Preferred Warranties

Preferred Warranties

(24 reviews)

Knowledgeable claims adjusters with good customer service skills…read more Product offering is very strong when compared to the competition. Fair & honest company that stands behind their contracts.

I opened a claim for an engine repair\replacement for my 2017 Hyundai at the beginning of 2024…read more After a claim was filed, It seems they forgot about me and after waiting some time I recalled them to see what happened. They finally sent out an appraiser to check out the claim. After his initial visit again, the claim was lost. after another lengthy time and two more phone calls, They finally offered a decision, Money towards a new engine, or they will supply a used engine and pay the cost minus the deductible and sales tax toward the repair of the car. Again, after a while and making excuses to not being able to talk to the garage and more phone calls, I agreed to the used engine option. Now the engine they had in mind was sold to someone else during all this hee hawing around but finally they did find a replacement engine. The engine was shipped as promised to the garage but it wasn't complete and later found it it wasn't even from a Hyundai. All the wires and associated harnesses were destroyed plus being a different engine from another type car, all the sensors and harnesses from the old engine had to be swapped over to the replacement engine. As I said the engine wasn't complete and was missing the oil cooler so it was tried to swap it from the new one and then found out it doesn't fit. A new one had to be ordered from the dealer and we were told it is a special order since that comes with a complete engine. preferred claims they will not over that part, and the gasket kits nor the labor need to make all these swaps. The care is finally done, but the mechanic is holding my care till he gets paid. Preferred has been stalling to pay the bill because they claim the bill doesn't reflect what they are willing to pay. If they would have send the complete proper engine, The car wouldn't have needed the extra parts and labor. It has been almost 5 months I'm without this car and preferred isn't budging to try and solve this. I would like to have my car back. Please !!!

The Seltzer Group - insurance - Updated May 2026

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