It seems even many years later after rebranding including with other sponsors, Manchester Arena…read morewill always be known as the MEN Arena to many locals - it opened in 1995 and is the only indoor purpose-built arena of its' kind in Manchester and although stadiums across the city including the Etihad and Emirates Old Trafford do host concerts now, this is the only Arena of its- type to be fully indoors in a city centre location, it is actually right next to Manchester Victoria Station and the main disabled enterance actually involves going through the station's lift (quite confusing!) - this can also be used as a cut-through to parts of the station when the lifts are out of order, which is the situation right now.
Back to the Arena - I can't help but think the only reason this place is so well-known, successful and used is because it lacks competition in one of the UK's best and biggest cities - the customer service is a disgrace such as with booking tickets. The disabled seating tickets team force you to have to phone up with no online booking - they are only open at awkward hours during the day with no option to wait on hold, meaning if you require assistance booking it is going to be difficult to get tickets. It involves creating an account/profile, sending proof of a disability, waiting for that to be confirmed and then placing your tickets on hold for a few days until everything is confirmed - and if it is confirmed you're expected to pay various booking fees: security fee, postage fee (You can only pick up on the day of the event where they advise not to, if you don't pay) and of course a booking fee for telephone orders.
Tickets are expensive - I attended Impractical Jokers' recent tour here and I even had to pay a security fee - now I get the venue has to be secure especially after the saddening attack in 2017 but why should they charge a "surcharge" just to be safe as every place like this should be safe and not charging for the fact you're safe, right?
The security wasn't even good either - I was told to empty my pockets and go through a scanner, however, they didn't even use the airport-style bag checker on what I emptied (they didn' even look at it and I did have a case which was unexpected) - I also was able to take a drink in despite them being banned - the security is flawed.
It does have a capacity of just over 21,000 which is even larger than London's famous O2 Arena, however, I do really prefer the O2, the Manchester Arena has virtually nothing upon entering: no shops, restaurants while the O2 does - all the Arena has is stands selling really expensive food, beverages and merchandise - they even have salesmen who go into the crowd during a show trying to wave things in front of you - like come on I bought my ticket to watch an event, not watch you wave programmes about for goodness sake!
The view of the stage wasn't too good either, I had to watch the show from the big screen and after paying for some of the more expensive seated tickets, that isn't what you want either.
I really hope the rival to Manchester Arena is built soon by my club, Manchester City as it needs something to rival this hell-hole - the extra star is virtually only for being the only indoor concert/tour arena of its' kind in Greater Manchester, they even hosted amateur hockey games here at one point!