Been renting here for 9 years. Maintenance issues (big or small) are always taken care of quickly…read moreand the maintenance team is friendly and efficient! Ben and Sandy always take care of me! Great job and thank you!

**This leasing office has no problem terminating your lease, without cause, even if you pay rent…read moreearly every month. The reason they may give is they "just want the unit back" so they can overcharge one of you reading this review** To get the 1 star out of the way - it's for the pool. It's clean and usually quiet and they open it early in the season and close it late in the season. The other reason for the 1 star is 1 person -  Ben Boyd. In the 4 years my boyfriend and I lived there he harassed us both, specifically targeting me by directing all his communications to me. I'm SURE he will comment on this review and make an excuse or place blame on us or personally attack me (he's the one responding to all the reviews, bringing up personal details of individuals because they left an honest yet negative review. If that doesn't speak to the type of person he is, just keep reading!) I could write a book about our time here, but here are the highlights: - Threatened to remove my emotional support animal due to him not getting the signed ORIGINAL letter from my therapist he insisted on during COVID when the mail system was a mess. - Left multiple notes on our door stating we didn't clean up after our dog when there were literal bags of poop outside to be thrown away when he left the notes. Admittedly we were lazy when we first got our dog. But one mention to be better at picking up after him and we immediately made that change. But the notes and accusations continued. - We had literal sewer water leaking into our living room and the solution was to cut a gaping hole in the wall, leave it for a week while drying off the sewer water soaked carpet by blowing a fan INTO our apartment. We ended up getting a fly infestation and I had to ASK for a carpet replacement...they were going to tack it back down once it dried. - We went through 3 dishwashers, 3 fridges and 2 stoves in our short 4 years. - We got an "official notice" saying the office had been made aware (by someone unnamed) that we had a second dog that was above the weight limit, we didn't pick up after, we didn't pay for, we didn't keep on a leash and was aggressive. They had ZERO proof, because there was in fact NO second dog, and chose to issue an official notice anyway. When we confronted him about the blatant harassment and completely false accusations, Ben actually THREATENED my boyfriend saying "you don't want to make me an enemy..." and when my boyfriend asked if that was a threat, he simply reiterated that we didn't want to make him an enemy. Our only assumption as to why he targeted us was because my boyfriend is black. None of our requests were beyond the standard duties of a decent leasing company, but we were treated like we were the problem. - Our 3rd dishwasher leaked sometimes and got underneath the cheap ass laminate flooring and they chose not to fix it. - We had to BEG to have them look at the black mold in our laundry room. They tried to tell me it was because the dryer vent was backed up. Turns out the toilet upstairs was leaking. Again. - Ben cowardly left a notice to terminate our lease taped to our door one day saying we needed to be out by the end of the following month. There were people that had lived there for 7+ years that were sad to see us go. They didn't get asked to leave. Our direct neighbor (who had only lasted a year) also moved out. So if they wanted a unit so badly, why didn't they just use hers? The answer is obvious...Benny Boy bided his time and then finally followed through on that threat he made. The real kicker? His management was well aware of his mistreatment toward us and chose to do nothing. I've heard horror stories of Ben treating other residents poorly, specifically women, kicking a single mom out for false noise complaints, making people wait days for their AC to be fixed when it's 90 out... I would never suggest anyone move here. If you do move in, you may have a great experience if you're white or old and don't care for cheap appliances. Just whatever you do, don't make the big bad tough-guy Ben angry.

The account manager, Miss Selena is very approachable, respectful and assisted us so much to get…read moreinto the apt unit we wanted. She has very good customer service skills. We rate her a 10 for overall customer service. Keep up the good work. The Pettit family.

I've been a resident of Cross Creek for about four months. Two months ago I was injured at work and…read moreput off on disability. I have a Worker's Compensation claim pending. I advise the staff that I'd be a little late in making payments until this compensation claim is heard. in spite of that I was served an eviction notice because my payment was 15 days late this month. I was told that in addition to my normal rent, I would have to pay about $700 in late fees and court costs because they already filed the eviction. I think the manager is on some kind of power trip and gets some kind of gratification out of forcing people out of their homes, in spite of the circumstances . Fortunately, my brother is an attorney and someone is in his firm is going to represent me at the eviction hearing, and they feel a story like this likely to make local news .

Solid apartment complex! Nice staff that are attentive whenever you need. Only downside (or upside…read moredepending on how you look at it) is that the towing services are ON TOP of their stuff, so for the love of all that is good. Get a visitor pass. Thanks for reading cutie

I had stopped by the office the other day to tour. The front office staff were great! The agent…read morethat gave me a tour was very informative and answered my questions. If accepted to Kent State, I would definitely live at University Oaks as it is so close to campus.

I actually never leave reviews, but I felt a strong need after reading what was already on here. My…read moreboyfriend and I live in the two bed two bath townhouse. We decided to go with these guys after apartment hunting for about 6 months. Our coworker lives in the same model with his fiancé and they both really talked this place up. We came and toured, and if you're looking to move anywhere in the falls, unless you catch a good deal with an individual like on Craigslist or something, you probably won't find a better deal. We've lived here since February and have nothing but great things to say. GREAT amount of space, nice people, clean place and new carpet. Peaceful and quiet. Plus lots of nature - smells very fresh. Also, the maintenance guy is great. Have to add this in because he's so sweet. We had several issues when we first moved in. 1. Fridge kept running and it was driving my boyfriend nuts. Literally gave us a new fridge the same day they came out and looked at it. Bigger, nicer, new fridge. 2. Bf kept waking up to wet shoes in the morning. We were very confused until we finally figured out our en suite bathroom shower was leaking from the second floor. Lol. Maintenance guy fixed it the next day, then came back the following day to finish the job (re plastered the ceiling where he put the patch - yes he literally took the drain pipe out replaced the whole thing and was super quick and efficient about it. We were chatting while I was getting ready for work and he was basically finished by the time I left). Finally, honorable mentions. I just want to add that we love the geese. They're super cute and friendly, we like to feed them. Also, really looking forward to the pool, and they have laundry facilities right there too. Have yet to check those out but pretty sure I'll be tanning while doing my laundry this summer lol. For reference, bf and I are 24 and 23. Neighbors appear mostly late 20's/30's, although I've noticed people of all ages. Also lots of dog walkers.

Staff and maintenance are absolutely amazing, been her 5 years and they always are so fast at…read moreresponding, very nice and friendly. The whole community is very nice to be able to walk around and play sports or just relax!

Your car gets broken into nightly, your tires get slashed at least once a week. But, if you park on…read morethe street cops come and give you a ticket for 15$ a night. That's better than the 200$ a tire, they slash ALL 4 TIRES, not just 1, last year, they got 250 cars. Then they got security for 1 week ONLY, but, hey have cameras at the office for their cars. We have begged for cameras, security to no avail. If you value your car, NO alarm or club will stop these kids, it's funny to them, and proper doesn't care been happening for YEARS , YES YEAR'S !!!

I moved in to this place with my mom when I was younger and it was great! Our apartment was nice…read moreand my neighbors had kids I could play with my age. There's an elementary school right across the street we could walk to. We could have pets and the living requirements were affordable. This place was great when me and my mom struggled.

I have been a resident for 1 years and I absolutely love it. All apartments shown to me were…read morecompletely renewed. Of note, the appliances that are of high quality and easy maintenance, as well as the beautiful marble finish in the kitchen and the bathroom. The entire building feels 'solid' and is incredibly well insulated. Coming from the city, the view is absolutely breathtaking and incredibly soothing (trees for days!). I cannot express how relaxing the view is for me. And yet, Cuyahoga falls downtown is only about 10 minutes away and has everything I need in terms of shopping, restaurants, and recreational services. I have not had any issue with my apartment since it was completely remodeled but I have to speak to the quality of the staff. The building manager is a wonderful woman that works tirelessly to improve the complex and helps residents in any possible way. I have seen her bend over backwards so many times. Even when I was being difficult about the garage spot given to me (I have bad legs), she did everything in her power to satisfy my request. The maintenance folks are incredibly friendly (without actually forcing it, I don't know how to explain, it's just the right amount of friendliness) and always helpful. Neighbors, I have no idea, and that is because of two reasons: I don't want to meet them and I rarely see and never hear them (these walls are amazing!). To me they are the best kind of neighbor. There are, however, plenty of activities for the more outgoing and social folks. Whether you want to meet your neighbors or isolate yourself, this place will satisfy! All in all I would recommend this place to anyone looking for peace and convenience. I haven't been able to call an apartment 'home' for a very long time. And that is both thanks to the wonderful staff and the incredible peace of mind this complex gives you. One last thing worth mentioning. This place feels (and is) incredibly safe.

I love this place. It's very quiet. The management is excellent. Something breaks. It gets fixed…read moreright away. If there's one thing I would hate it's the laundry room being downstairs

I am on my second year at Mystic Creek and it is a wonderful place to live. First of all, Jackie,…read morethe Rental Agent is awesome and hard working. Really takes time to make sure the ground and all maintenance issues are attended to in a timely fashion. Most of the apartments here are all remodeled and they are just beautiful. No critter issues either. I was upset because there were a lot of bad reviews about Mystic Creek and I guarantee anyone reading this that there are no issues here. My apartment faces the Metro Parks and its wonderful to see all the wild life. This is a very good living experience!!

I lived at Pleasant Lake Apts. in Parma for 13 years and than moved to Mystic Creek Apts. 3 years…read moreago. I have seen many negative reviews of Mystic Creek over the last years and feel it is time for an honest update. Our current manager Jackie is hard working and has turned this apt.complex into a good living experience. I disliked the impersonal, rigid, almost threatening management style at my former residence. I prefer the friendly, relaxed attitude here at Mystic Creek. All apt. complexes have some problems but Jackie does her best to address residents' issues and goes out of her way to be helpful and make life easier for residents. The majority of apartments here have been gutted and renovated with stylish quality along with many overall upgrades. The halls were recently recarpeted, repainted and decorated in a lovely contemporary style and the elevator refurbished. The laundry rooms were also updated. The parking lot was repaved and a new roof put on bldg. A (one of two blogs.) The rent is fair according to market pricing. The drug problems vanished with dealers banished! I love the scenic location/beauty next to Big Creek-Metroparks. I am looking forward to signing another long term lease.