Business: Hickory Hill Roofing and Construction LLC
Location: Middlebrook, Missouri
Owners: Kristopher Watson and Vianca Watson
I hired Hickory Hill Roofing and Construction LLC, owned by Kristopher Watson, to remove and replace my deck. The project was completed on December 19, 2024, and I paid in full on that date.
Prior to hiring the company, Kristopher Watson stated in writing that they stand by their work for the life of the product and that a written warranty would be provided. Despite repeated requests, I have never received the promised written warranty.
When I asked about a warranty, Kris stated the following in writing: "Our warranty covers all that we do for the life of the product. Basically, if you have any issue we will take care of it. The written warranty will be more specific, but we don't transfer. Meaning if you sell the house the warranty isn't with the new owner--it's only for you."
After completion, numerous workmanship and safety issues became apparent, including:
Multiple vertical railing/support posts splitting along their length
Poorly or barely attached base railing support rails
Warped fascia boards and all three sides, which gradually worsened as temperatures increased, indicating that material expansion was not properly considered during winter installation
An old rotted support beam left in place at the stairs
Security camera wiring improperly handled, with connectors trapped under the fascia board, leaving the camera nonfunctional
These issues appeared shortly after installation and are not normal wear.
I made repeated attempts to contact Kristopher Watson and Vianca Watson to obtain documentation and request repairs, including messages sent on January 8, 2025; January 20, 2025; March 2, 2025; March 13, 2025; April 20, 2025; and September 13, 2025. Aside from one brief response in March 2025 promising follow-up, the business has failed to respond or take corrective action.
This is not a reputable company. Buyer Beware! read more