Not fair didn't have good experience put $6000 down and they bill insurance $5100 and only did…read moreimpressions for bottom denture for Implant got denture and never fit right. Went to excellent dentist got new denture and fit perfectly for total $3000 now they are not refunding anything.......I thought it would not have been a problem if they would be fair and realize they didn't do all of procedure I paid for out of pocket.....time for them to pay my lawyer what I deserve......just want what I'm owed and they think they owe me nothing. Be human and do right or suffer consequences.

RUN, RUN as far as you can from this office. Over charged and overbilled for services NOT rendered…read more VERY INCOMPETENT. ITs insane she is a affiliated with SIUE..

Billed my insurance for a deep cleaning when they did a regular cleaning... causing a deductible of…read more$50 when cleaning is covered. Need to bill for services performed, not for something they didn't do!

Very disappointed with this practice - my husband was overcharged for a visit July 2020 and we…read morestill haven't received our refund. I have called every couple of weeks and get the run around from their staff every time. Will never use this dental care group again.

Wanted to pull 3 teeth because if caries under the crowns. He stated he didn't think he would have…read moreroom to put a crown on these teeth. I got a second opinion from Wash U dental grad who said "no problem" and proceeded to place crowns over the repaired teeth. Dr. Strohmeyer likes to pull teeth.

I had 7 of my front teeth capped with individual crowns and they turned out beautifully! Dr…read moreStrohmeyer and his entire staff are the best!!

The best experience you'll ever have at the dentist! It had been a while since I last visited a…read moredentist and Dr. Azar and her staff didn't try to make me feel bad about it. They exhibited great understanding and care, and explained everything to me in easy-to-understand terms. I also had quite a few coffee stains on my teeth and Dr. Azar's dental hygienist put in extra effort to remove all of them! My teeth haven't looked or felt this good in years! Visit Dr. Azar if you are in the downtown St. Louis area. You will not be disappointed!

wonderful office, centrally located, great staff, hardly no waiting time, just what I was looking…read morefor. Dr Azar was very attentive and took the time to really go over all the notes my previous dentist's office sent over and I feel confident I am in good hands. The hygienist I saw was also great, so this place is definitely a thumbs up.

Awesome staff. They actually take time to explain your options and the differences between them.read more

Dr.Ausmer and staff make it easier to maintain dental hygiene with their excellent customer…read moreservice!! Thank you Dr. Ausmer! My husband really listens to your advice about the care of his teeth. Karen Langford

Both Dentists were kind and they listened to my concerns. Office experience was good. I would…read morerecommend this dental office.

They fit me for a partial lower denture. After two adjustments my gums were bleeding and I had…read moresores all over my mouth. Tried to get in on an emergency basis but their policy is emergencies are handled between 24 and 48 hours. Went to another dentist and she had the problems corrected in 30 minutes. No more problems.

Nobody ever answers the phone. I received a text message that they "will call you back as soon as…read morepossible ". Never received a call. Called again received the same text " will call you back as soon as possible" Never received a call. Finally called and left a voicemail and did receive a phone call. When I went to reschedule my appointment for cleaning was told I could get in today at 1pm or 5 months later in September. Nothing in between. I prepaid for services, biggest mistake I ever made. Also quoted dental work at a cost of 2 1/2 times the cost I was quoted from a dentist a year earlier. I hope dental cost aren't rising that quickly. I will go anywhere but here. I haven't had any interaction with Dr. Moody, he may be a great dentist but his practice leaves a lot to be desired.

My first visit to Edwardsville Family Dentistry was this year on 1/30 . I can't be happier with the…read moreexperience . From the minute I entered the foyer , I was treated very professionally and very kindly by all involved with my care . I had had my teeth cleaned and x-rayed . I'm going back next month for some work . I know that I'll be well taken care of here .

A rather uncomfortable piece of equipment was shoved into my mouth before I was under. The area…read morejust under my nose is numb. I still have two bits of bone making denture wearing painful. When I left the office after surgery, along with plenty of cotton stuffing, they shoved my temporary dentures into my mouth. Why? My temporary dentures would not stay in after visits to correct the problem. No one was really rude, but I got the impression they were in a hurry. I truly wish I had researched denture providers before choosing Aspen. I didn't get a lot of time to think about what I was getting into at the first visit.

March 28, 2025, I went to Aspen Dental in Glen Carbon, IL for routine dental work following a…read moreconsultation a few days earlier. I was advised to undergo periodontal treatment and a tooth extraction, which I approved ahead of my Friday appointment. After being taken back, I was given numbing injections to prepare for the periodontal procedure. However, I was then left alone in the chair for over 45 minutes with no one checking on me. Knowing the office closes early on Fridays, I became concerned as time kept passing. Eventually, a technician came in and completed what was supposed to be a full periodontal treatment in about 15 minutes for all four quadrants. I've had this procedure done multiple times before, and it has always taken well over an hour. When she began finishing up, I asked if the treatment was complete, and she said yes. I also asked about polishing, and she told me it wasn't included. At that point, I could hear staff rushing around. When I asked what time they closed, I was told they were closing in 10 minutes--which explained why the procedure felt rushed, especially after I had already been left waiting for so long. I was also supposed to have an extraction done that day. A few days later, I called the office to report that my teeth still felt like there was debris left behind from the "treatment." I was scheduled to come back in, and after new X-rays were taken, it was clear that significant areas had been missed and needed to be redone. I spoke with the office manager and expressed my dissatisfaction with the poor quality of care, especially given the high cost. We agreed that I would be refunded all out-of-pocket expenses, and only the periodontal treatment would be billed to insurance, with all other services (extraction, flipper, etc.) refunded. I saw refunds issued back to my credit card, so I assumed everything--including the insurance refund--had been handled. However, when I went to another dentist recently, I found out Aspen Dental never refunded the insurance company as promised. I called to speak with the office manager, but was told she had just joined a conference call. The person I spoke with immediately became defensive and claimed they could not issue refunds for services already rendered. She also stated she was not present when the original agreement was made. This entire experience has been frustrating and unprofessional--from rushed and incomplete treatment to poor follow-through and lack of accountability. I strongly recommend thinking twice before agreeing to services at this practice.

Horrible experience. Wanna have me drive three hours away just for her to not even look at my teeth…read moreto see if there's infection. Tell me to wait until approval on dentures and she will start pulling teeth. I don't even need dentures. I need my two broken teeth fixed.

the bathroom was disgusting. i saw roaches behind the seats in the waiting room. inconsiderate of…read morepeoples time making me waiting an hour and a half after my appointment time just to take someone else back instead of my daughter because i was in the bathroom.