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    Hertz

    2.8 (4 reviews)
    Closed • 8:00 am - 5:00 pm

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    3 years ago

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    4 years ago

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    4.0(22 reviews)
    5.2 mi

    From start to finish of the rental experience here, my wife and I were very satisfied with the…read morecustomer service, the vehicle we rented, the ease of pick up and return, and the communication by the manager and throughout our trip. With an out-of-state trip, I wanted to rent a smaller and newer vehicle than what we owned at the time. Through another website, I reserved an SUV in advance for pick up here. On the day before the trip, my wife and I headed to this local and convenient location for us. Farzan (pronounced Tarzan, he cheerfully assisted us) met us and with his friendliness and professionalism, walked us through every step of the rental agreement and then the vehicle inspection. Because of the small size of this location, we were unsure of the newness of the make and model we'd receive. Our concerns were quickly quelled when Farzan pulled up a Jeep Cherokee (no Jeep jokes here) for us. We performed the requisite walk-around inspection and Farzan explained the basics to us. Our trip in the SUV was smooth and uneventful. Shortly after we left and before we arrived back, I received a couple of texts from Enterprise providing the number to call should we experience any problems and a reminder when the car was due for return. Farzan met us when we returned the vehicle and our check out was smooth. My wife and I have no hesitations with renting from this Enterprise again, especially if Farzan is still the manager.

    I was in a car accident so my insurance company called and they set up an appointment with…read moreenterprise for a rental as soon as the appointment was made by my insurance company I received a called and quick text from enterprise and they said that my appointment was set up for a Monday at 8 am., confirming the location and time. On Monday morning I came to enterprise was greeted with kindness and sympathy for my car accident. I noticed the building was clean no clutter on counter or floor and the receptionist was available and ready for me, proceeded to check me in the process was quick and easy for me the young lady was efficient and she explained to me about the $50 deposit, the length of time the rental was for, we walked out side went over final details sign and drove away. On the return day for the car rental was just as pleasant, In a clean , not smelly car, GREAT CUSTOMER SERVICE AND GREAT JOB ENTERPRISE Fern park thank you

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    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

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    Avis Rent A Car System - Half of the seated waiting area

    Avis Rent A Car System

    2.0(14 reviews)
    1.2 mi

    I don't know how this branch is still in business with such poor customer service and limited…read moreinventory. I booked a 7seater SUV for pickup on a Wed at noon. I called in the morning and asked if I could pick it up earlier, they said 11:30 is the earliest. I got there any they said they didn't have the car since the person renting it was going to be late and I'd have to wait until 4-5pm or I could take their 16-seater sprinter van (with no trunk). I had an 8 hour drive with 4 kids under 9 and luggage, so that wasn't an option. I asked for any another solution, if they could call another Avis with a larger inventory. The gentleman seemed unbothered, as if he owed me nothing, and said I could wait 2-4 hours for a mini van (not the SUV I booked) to be delivered or drive the sprinter van to the Daytona location and swap it for a min van. I said fine, so we took the sprinter van to swap. Not even an "our apologies" for the inconvenience. They discounted half a day. So we had to pack the sprinter van (with no trunk/ broken handle to fold back seat) and install 4 car seats in the blazing heat, only to unpack /uninstall and repack /reinstall. All the kids melted down the stop since it was mid-nap time (intentionally timed that way) and weren't able to sleep for the 8 hr ride which threw off the first 2 days of the trip. Fast forward to Sunday I'm on my way back and realize we're going to be later than the scheduled time, so I call as a courtesy and ask to pay to extend a few hours. I told them I'd be back by 1:15. They said they close at 1 so anything after that is considered next business day, and I'd be charged an extra $80+ taxes. I asked if there was anything they could do given that inconvenience at the start and that I book through Avis 2-3x month. They said they couldn't because now they weren't going to be able to clean the car in time to for the next customer the following morning. I'd think that as one of the most expensive rental services that they'd at least try to prioritize customer service but I'm consistently disappointed any time I need some type of support that goes beyond the app (which doesn't work half the time). I will not be renting from this location ever again. Save your energy and just go to the airport.

    I had a confirmed reservation at the Winter Park Budget location for 12:00 PM on 3/23 for an…read moreIntermediate Car, booked through Costco. When we arrived around 1:00 PM, we were told that an Intermediate Car would not be available for another two hours unless we paid an additional $150 for an upgraded vehicle. This is unacceptable customer service, as no customer should be pressured to pay for an upgrade when the reserved vehicle is unavailable. The agent stated she contacted her manager, who confirmed that we would need to pay the additional $150. I then called Costco, which provided Budget's customer service number. I spoke with Sam, who confirmed that we would receive the upgraded vehicle at the Costco rate. Additionally, the first car the agent brought around required an oil change, and we did not leave until after 2:00 PM because she began assisting another customer before completing the process for our replacement vehicle.

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    Avis Rent A Car System - Other half of seated waiting area

    Other half of seated waiting area

    Avis Rent A Car System
    Avis Rent A Car System

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    Hertz - carrental - Updated October 2026

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